Desktop App
1409 results found
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Combine incoming forms?
Can we not have all the incoming forms on the dashboard combined? We are having to search through three different folders to find patient paperwork (with write backs, without write backs and the inbox which shows older incoming forms). We would prefer to have them all in one folder. We don't need the "needs review", "approved", "rejected" etc. Just one folder :)
1 vote -
Not log us out so quick
The desktop dashboard seems to log us out pretty quickly. It would be nice if it were to keep us logged in longer. It takes us longer to check a patient in when we are trying to find their paperwork.
1 vote -
Issue with changing servers
I worked with an office who, when they changed servers, lost all of their quickfill list information and was pretty upset about it. They suggested instead of creating a whole new integration for when they changed servers, instead linking the new server to the old integration so as to keep the old data.
1 vote -
Reminder Provider
Option in Automated Reminders to allow for the ability to send only the provider's last name, not the entire formal name of the provider.
1 vote -
Identify "Unknown" Office User in Call Records CSV for users using the weave mobile app
When you export a CSV of call records, the weave system is not identifying the "Office User" utilizing the mobile app, instead it is identifying them as "Unknown", so it is difficult to analyze our call volume by user. We are a fully remote team and using the app and softphone is the norm.
1 vote -
Mobil App--Add or Remove Appointments
Mobil App--would like to be able to add or delete patient appointments
1 vote -
Automatically Forward Voicemails
Please allow auto-forwarding or re-routing of voicemails. I know calls can be re-routed with instruction sets, but voicemail messages currently cannot. For example, if someone forwards a voicemail to Phone 2689, I want to be able to have that message automatically re-routed or forwarded to a different voicemail box that is actively monitored. We can't remove the ability for someone to transfer a voicemail to an extension that isn't actively monitored, so being able to set a voicemail box to automatically forward or re-route any voicemail that shows up in it would extremely helpful.
1 vote -
We use Open Dental and The CommLog
We rely on the CommLog in Open dental to keep our team informed of all communication between us and our patients. In using Weave, it would be so nice to be able to put notes in while confirming. And, although there is a place for notes within weave, no one will ever see them. We have been using FLEX for communication for the past couple years and all Flex communications are imported directly into the commlog. Without this integration, I'm not sure we will continue with Weave. It is just too clunky, confirming on the weave schedule and then going…
1 vote -
Recall Types
When I created new recall types in Crystal EHR, they showed up in the Admin Portal and I selected to integrate them. However, when I used the Desktop App to Create Reminder, the new recall actions did not show up in the "Choose Recall Types". After a frustrating couple of weeks, I finally tried to add a few patients to the recall type in the EHR and that's when the newly created recall types showed up in the Desktop App.
It would be nice if there was a count next the title of the recall type or at the very…
1 vote -
Card Holder Name on Terminal Payments
In the card not present payments, the card holder name shows up in the invoice history, but for some reason, with card present transactions using the terminal, the card holder name does not appear. Can this be adjusted so the card holder name shows up in the invoice history for card present transactions?
1 vote -
Server disconnected notification
It would be great if customers were automatically notified when their server lost connection with Weave.
I know some issues are intermittent so having it send around the 24 hour mark sounds like a good idea to me.
1 vote -
Explain Grey bubble in patient profile
The grey bubble in the patient profile does not explain why we can't message a patient. If we could perhaps get an "i" over the bubble then hover and see a message like "this patient has no number" or "Please contact support via 18885795668" that would be much more helpful.
1 vote -
give filter option of bithday years to send bulk texts to.
Ex: We would like to send back to school text to patients born between 2003-2018.
Right now the only filter option is a minimum age
1 vote -
Chromebook
It would be so helpful if the Weave desktop app was compatible with Chromebook!! Not being able to utilize the desktop app makes it very hard to utilize the software. It would be a tremendous help in our practice.
1 vote -
Birthday message template should not be a Weave ad
For reminder (e.g., birthdays) emails, those should be editable - at least to some degree. Currently, the "Email provided courtesy of Weave" is way too large - it's as large as the main text - and it strips away any sincerity by turning a birthday message into Weave spam. Everyone knows they are automated but we do not need to blast and confirm that.
This email serves equally as an advertisement for Weave which I feel is in poor taste. It feels like Weave is using us to get their name out there, when these are our hard-earned patients, not…
1 vote -
Appointment scheduler showing scheduler dates which are marked as Schedule Exception available on the online scheduling option.
Appointment scheduler showing scheduler dates which are marked "Schedule Exception" meaning not available in our OfficeMate. But the Weave scheduler portal is showing those dates as available for patients to request.
1 vote -
text to pay
There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was…
1 vote -
Email add
Email added to patient contact list.
1 vote -
Function of the Chat Now/text widget on our websites
When patients or potential patients use the Chat Now/text widget on our website and the office is closed, texts need to be an actionable item in the app. Currently the automated response goes out and the text automatically appears read or done. When multiple texts are coming through they go unnoticed and are not responded too in a timely manner or at all. Now we must remove from our website which sets us back light years in convenience for patients.
1 vote -
Time stamp on appointment requests
Time stamps on the schedule requests would be great- meaning a time/date of when the request was completed so we know how long it has been.
1 vote
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