Desktop App
1409 results found
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tag missed call to assign followup
What department are you in?
OnboardingWhich Feature does this pertain to?
Desktop AppWhat area of the Feature?
PhonesWhat pain points/suggestions does the office have?
Doctor wants to be able mark missed calls as "unread" and have the ability to tag calls/voicemails for certain users.1 vote -
Allow automated messages to filter by procedure type instead of appointment type with Opendental
Open dental creates unique appointments by allowing the office to select the exact procedure codes that will be performed instead of just scheduling general appointment types. This makes it difficult to utilize advanced filters when creating automated messages because it obligates the office to specifically select appointment types that have the exact procedures included in the description of the appointment showing in Weave. The appointment description showing in the Weave schedule shows the list of procedures by abbreviation and not by actual code, but when creating the appointment type it is the actual codes that are selected. The best solution…
1 vote -
Auto-Reminders Email Form Attachment
In the auto-reminders, if we attach forms (Med HX, Covid screening, etc.) it is placed at the very very bottom of the email sent... Which makes it hard for our patients to know that they need this form done. Most patients do not scroll all the way down, but, up until they see the date and time of their appointment in the reminder. I wanted to see if it was possible to move the link/ button for the forms at the very top, whereas the date and time of appointment would be right after.
1 voteHi Kayla, Thanks for your feedback. We'll look into this. Just to confirm: are you referring to this message (see attached image)?
Thanks,
KJ
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Email reminder confirmation for families
What department are you in?
CSMWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Email Appt RemindersWhat pain points/suggestions does the office have?
When children are scheduled on the same day, it is only confirming one (I'm assuming this is because there isn't a family template for email reminders?), so it's creating more work for the front desk. They are hoping it can function like the SMS family reminders do.1 vote -
Instant messaging integrations
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Social media messagingWhat pain points/suggestions does the office have?
Office said that they have a communication software that allows their patients to send facebook messenger and instagram messages, and then on the office's end they see the messages come in along with texts in a software they are using. Then they can reply and the patient will receive the message as a facebook messenger or instagram message. They want to have this same functionality in the Weave app so that they…1 vote -
Fax number management
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Admin Portal DisplayWhat pain points/suggestions does the office have?
I think the office's sending fax number (and if possible, receiving fax number options) should be displayed in the Admin Portal and/or desktop client like the texting number.1 vote -
Fax integration with Nextech
What department are you in?
Support
Which Feature does this pertain to?
Fax
What area of the Feature?
Integration with NexTech
What pain points/suggestions does the office have?
they want to have weave fax and NexTech eFax work togther and integrate so faxes are available in both sections,.
They sent over an API questionnaire to see if NexTech is "compatible" - i'll include it in the thread
"I talked to our inside sales manager, Steve, briefly about having Weave be an option for Nextech’s efax system.– if you could complete the attached paperwork and send back that would be great.…1 vote -
Email campaign conversion efficacy
What department are you in?
SupportWhich Feature does this pertain to?
Email MarketingWhat area of the Feature?
CampainWhat pain points/suggestions does the office have?
Is there a way to know or see the conversions from an email campaign? Is there a way to see if they went through the whole process of scheduling?1 vote -
Language support
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Language templatesWhat pain points/suggestions does the office have?
This office has a large patient base that speaks Spanish, but also major population of Filipino patients that speak Tagalog. They were hoping for the possibility of someday having additional language templates available in Weave to be used.1 vote -
Fax auto retry
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Faxes failing, desired auto retry featureWhat pain points/suggestions does the office have?
The office says they've gotten into the habit of checking the sent faxes after about 10 min because of the high rate of failure that they see. They'd like Weave to auto try for a certain duration of time (or certain number of attempts) before showing them it's failed.1 vote -
Message pop to honor confirmation setting
What department are you in?
Onboarding
Which Feature does this pertain to?
Messaging
What area of the Feature?
Mark As Read Confirmations with Weave Pop
What pain points/suggestions does the office have?
This office does not like that each and every confirmation text to the auto reminders (Yes, C, Confirm, etc) shows up on Weave Pop. They would like since they have Weave "Mark as Read" selected to not have those texts show up in Weave Pop.1 vote -
SMS search enhancement
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Consolidate SMS ThreadsWhat pain points/suggestions does the office have?
Office is frustrated by the multiple SMS threads that populate when searching a patient and would like to have any SMS communication with the client to be in one thread1 vote -
Additional review platforms
What department are you in?
OnboardingWhich Feature does this pertain to?
ReviewsWhat area of the Feature?
Added integrationsWhat pain points/suggestions does the office have?
This office has multiple Review sites beyond Google and FB that are important for them and their industry for reputation. They'd love for Weave to be able to partner with those sites as well or to have a way to use Weave Reviews to direct traffic to those sites. Their big ones are HealthGrades, Vitals, and Yelp.1 vote -
Printing Quick Fill
It would be great if we had the ability to print our quick fill with the notes and phone number for patient. This way, we could keep track of appointments that were offered.
1 vote -
Filter Texting
Is there anyway we can filter out text messages? I have a team member that only deals with financials and doesn't need to see all of the texts for scheduling, ect. I don't like the idea that we either have to turn the SMS off or your getting every single text possible. Is there anyway we can apply the tagging feature for an individual to only receive text messages that they are tagged in?
1 vote -
Texting Notification
When receiving text messages, I love having the notification, BUT the reply option seems like a pointless option because you can't see much of the response. It seems like an extra step for no reason. When the notification pops up, is there anyway to skip the "reply" and go straight to the "view" or ignore" step?
1 vote -
Emaill payment link
It would be great if you had a link to a patients email to set up payment. You currently only have a text to pay.
1 vote -
Patient forms to patient not guarantor
Sending forms to patients -- When sending a form to a patient - if you choose the patient under the patient side the form automatically is sent to guarantor (regardless of age). If you choose the patient under the schedule and send them a form it will go directly to the patient. Please fix so that only those that are under 18 get forms sent to the guarantor. It would be nice to choose which guarantor (Mom or Dad) that are standing here in office.
1 vote -
we would love to add vietnamese to the language option
We have a large population of Vietnamese patients and would love to be able to add Vietnamese as a language option for automated messages.
1 vote -
Recall & Inactive patients
When patients are inactive in Eaglesoft they should be marked in active in Weave recall system. Also When a message has been sent from the overdue list there should be a date as to when it was last sent so multiple text aren't being sent back to back.
1 vote
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