Desktop App
1148 results found
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Weave Help Callback not working
I called into support multiple times over the last 2 weeks. When I call in directly, I can press the button for a call back. But if I'm transferred to a special line, and then try to do the call-back, it won't accept an inputted number rather than "the number I called [transfered]" from.
1 vote -
Shortening online forms
Our weave forms print out super long. Is there anyway to make our side of the form in a smaller font to minimize the paper amout? Right now we have to download, edit, change font and it takes it from 7 pg to 4. But our regular paper form in the office is 1 pg front/back. We don't like killing trees!!!
1 vote -
Resync button on server
I have to call and an hour or more on the phone every month to fix our eyewear notifications. Each time the initial support person researches the problem. After a while, they say they can't do anything, and pass it on to a higher tech. EVERY time that tech says they are resyncing Weave on our server. Why don't you create a button that can be on our server desktop that I can click to re-sync it? I would save you a whole lot of time, as well as me.
1 vote -
Full reading ability of scheduler
In the web assistant I need it to be able to read the regular schedule that we use for the doctors and the exceptions that are put in to either open or close the doctors schedule in order to give patients a truly accurate log of openings.
1 vote -
Text Box for Existing Client
Please, please, please bring back the text box on existing clients even if they don't have a phone number. We have over 11,000 clients and not all of them had cell phones when they were entered, but many are dropping their landlines and using the that number as their cell number. It is imperative that we are able to still try to text them. It allows us to clean up our system and contact our clients in case of emergency. As of right now, we cannot contact those clients by text in an emergency situation. Thank you!
1 vote -
programming phone to granular level
I would like to have the ability to have the calls on certain days to call to the phones in the back since we do not have front desk person to pick up the phone
1 vote -
Review full message from popup
The popup in the right hand corner would be much more efficient if you could click it to bring up the message in question rather than having to still go search for the patient from the home screen.
1 vote -
Optical Support
When a patient's glasses are made and received the message to let the patient know is ready for pick up needs to be actually sent out when we click verified. Can you add this in the auto message reminder chooses rather than dispense? Anyways why would you notify a patient after it is dispensed to them ? They know that they got the glasses already!
1 vote -
Multiple Payment Notification Emails
A helpful feature would include an additional space to add an email address for notification upon completion of payment.
1 vote -
General Feedback
App Notifications:
1. App notifications should be integrated with other computer apps - so that they all come up in our notification panel (drop down instead of falling behind other app notifications)
2. When you click on a notification, it should open the app
3. When you click "ignore" on a notification, it should NOT open the app
4. You should be able to customize the snooze time on "follow up list" notiications
5. You should be able to "close" a notification without ignoring it
6. Notifications should be consistent - not sporadic
7. You should be able to turn…1 vote -
Filtering patients by using User Codes
We would like the capability to send a message out to remind our patient's that have to take an antibiotic before their dental appointments a reminder. In order to do so we need the capability to filter out these patients. These patients are in softdent with a user code of "P". We would like the capability to filter these patients our by using user codes in softdent. Thanks!
1 vote -
Follow up text not able to be dealt with on app phone only desktop
On the phone app when there is a follow up it cannot be viewed or sent. It seems to only be able to be sent on the desktop app. Even though I get a follow up pop up on my phone...
Thank you!
1 vote -
automated reschedule links
Would it be possible to make automated reschedule links that are sent when people don't reply yes to confirm their appointment.
1 vote -
Linking profile with Open Dental
It would be very helpful to have the option of linking our patient profile from Weave to our patient profile of Open Dental. This was a feature that was on the app about 4 years ago (according to one of our hygienists) that used with Weave and Dentrix. Please consider this feature as an option. Thank you
1 vote -
desktop app
would love it there was a direct link from Dentrix to click on to make a call to patients.
Also would love if there was a link on weave desktop app when you click in to a patient on the phone call alert that you could click on a go to that family's family file or ledger connection.
1 vote -
After Hours VM Access from App
I need to have access to our after hours voicemail box from the app as the link we receive from the text message sends you to safari and you cannot save your credentials so you are required to fully log in each time which is not great for emergency purposes
1 vote -
recalls
We need to limit access to the toggles for recalls to approved personnel, and admin should get a notification if there are any changes made to recall schedules.
1 vote -
patient list
It would be very helpful if we were able to retrieve a list of recent patients with contact info (name, email, phone, date of last visit).
1 vote -
problem
We are still waiting for the connection between Advanced MD and Weave. We still are not having patients text for appointments is this being worked on. Thank you Sheila
1 vote -
integrate with Idexx neo
I would like for Weave to integrate with Idexx Neo. Our office uses Idexx Neo and we are not able to use a lot of Weave's offered features since they do not work together.
1 vote
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