Desktop App
28 results found
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For the hold music to pick up where it left off
Adding the option for the hold message to pick up where it left off when clients are repeatedly put on hold. That way the client is constantly heading the first 20 seconds.
4 votes -
Blinking Occupied Park Lines
If a call is on hold (or parked), a blinking light would help our doctors and staff know which parking spot to pick up and would be a visual reminder that a client is waiting for our help.
3 votes -
Fixing the "floating" hold issue
We can have 6 to 8 calls at once.
Our lines are labeled Hold 1 through Hold 8We need calls to stay on the Hold line they are first parked at throughout the duration of a call.
Right now Mrs Smith could Call in for Dr R and be placed on hold 1 while reception looks for Dr R.
Assume 4 calls come in at the same time (Happens daily) and the receptionist looking for Dr R picks up hold 1 and tells the client to give her a few more minutes. That call can become Hold 4 Hold…
3 votes -
Send to vmail button
We sometimes have an issue when the phone rings and we are speaking with a patient face to face. It's our contention that answering the phone in this situation can come across as rude. To combat this, we have shortened the ring time to 2 rings and then it goes to vmail and we call back later. But, having the phone only ring twice all the time means that we sometimes are unable to catch the calls, even when not in front of a patient. Not answering the call means lost revenue. I propose someone figure a way to send…
2 votesWhen a call comes on your deskphone, the screen offers the ability to reject the call, which will send the caller to voicemail. You can also silence the call if you want to silence the ringer, but you're not ready to send the call to vm just yet.
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Voice Recording
We would like implemented for our practice a outgoing voice recording feature. Currently we have a prompt that notifys all our incoming callers that "this call may be recorded", but we would like that same feature for calls we make outbound from our clinic.
Thanks so much
Frank
Animal Clinic of Milford2 votes -
Internal Calls - Caller ID
While we love the Weave apps, we are still somewhat old school in that we primarily use the desktop phones to make and receive calls. Currently, when anyone makes an internal call on the desktop phones, the desktop phones don't show who is calling on the caller ID screens. I was told by Weave Support that that is not an option. It seems like a silly oversight. Please make it to where the desktop phones show caller ID for internal calls.
1 voteinternal calls show as the Internal ID of the phone that is calling + the office number
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Put ability to update missed call text and lunch hours back on app
The ability to add or subtract lunch breaks was taken off of the desktop app a while back and now the ability to update and/or edit the missed call text was taken off the app as well. The only way is to now is to log onto the website, which is really inconvenient.
1 voteHi Terese - I know it's not as easy to make these changes in Portal. Please bare with us - we're moving a lot of pieces in Weave and early next year everything will be back in the same place again with a LOT of fantastic upgrades. Thanks for your patience!
Matt Schultz
Weave Product Management
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Oh Hold
The phone rings a tone reminding us that someone is on hold; when it is doing that, we cannot pick up the line/the phone itself.
Can this be fixed in the programing of the phones?1 vote -
Replay messgaes
There should be a replay option when listening to voicemails!
1 voteYou can dial 0 to replay the voice message
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additional hold lines for personal holds
The office would like to be able to manage multiple calls at once. They wanted 3 additional personal hold lines where they could manage 3 separate calls on one phone and be able to swap between them. With our current provisioning offices only have one personal line that is added automatically.
Using a call queue to handle a larger call flow and cycling between calls using the arrow keys on the phone were both proposed as potential solutions and were shot down as either not the solution they're looking for or too difficult to train on.1 voteYealink deskphones users are not limited to one personal hold line. In addition to park lines, which are shared across an office, a single phone can use personal holds as many times as the user likes and use the up/down arrows on the phone to move through calls using a personal hold. Upcoming updates to the softphone will make this more apparent in the interface as well.
We appreciate your feedback! Please continue to provide feedback and suggestions where you see opportunity for improvement.
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Urgent voicemail and Voicemail serach
On the app when you are in the voicemail section, we should be able to search for voicemails. That would sometimes be easier then having to go and log into the weave portal. Also, when patents call, it would be nice if there was an option for urgent voicemails and there was a symbol so we know if it's urgent or not.
1 votevoicemail box filtering is available
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Caller ID on Do Not Disturb
I'd love to be able to see the caller ID of someone calling after hours or when the phones are on Do Not Disturb. Sometimes we will have people call after hours and I want to be able to answer those phone calls without having to let just anyone call in.
1 vote -
Allow other applications to use the Weave desktop application to place calls.
Our OMS allows us to choose Skype to place calls. It would be great if somehow the Weave app could populate the area that allows us to choose the app we prefer to make the phone call. Thank you.
1 voteWeave Softphones were released May 2023. You may now use a softphone in the Weave Desktop app to easily make and take calls.
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Ability to Purchase Phones Outright
We would much rather purchase our phones outright from Weave instead of paying a monthly fee for each new phone.
1 voteI have accounted for this feedback and passed it along to our sales and operations teams, who are in charge of sales and billing. Since this is not directly related to the Weave software product and features, I'm marking it as declined in order to prioritize software-related requests.
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Phone calls dropping
Our office has had a lot of dropped calls lately or times where the phone has been picked up, it keeps ringing, you press answer, and it puts them on hold. We have also had more instances where you answer, it connects, but neither party can hear anything. It seems to be getting worse.
1 voteThis is a troubleshooting issue that can be resolved through our support team. Please contact support@getweave.com
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Enable more wired headsets
I was told before I signed up that our headsets (Plantronics) would work with the Yealink phones, and now am told that I need to purchase expensive adapters to use them, even though there is a headset jack on the phone. Please make this fact clear to new signups, or enable more wired headset models.
1 vote -
Time changes
The phones should default to the time change in the area the phones are being used. We are in Pacific time. The phones are always looped in on Mountain time. They don't update to Pacific time.
1 voteif your device's time zone has been set incorrectly, you can call support to have them set it to the correct time zone.
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Call Waiting Ring Feature
Our office would like the option for the call waiting notification to ring instead of beep.
Currently we are missing calls because the only person that is notified of the incoming call is the person on the phone. Other staff members are not aware there is an incoming call unless they happen to glance at the phone and see the notification for an incoming call. Or our office has already missed the call, and now notice the flashing red light indicating a voicemail.
Please provide this option with the next Weave update. We can receive many incoming calls within the…
1 vote -
We need the ability to call international.
We need the ability to call international.
1 vote -
More Support and Research
We tried Weave in our office and it was a complete fail... from the beginning I voiced my concerns about this being a VERY old building with internet difficulties reaching the front of the building since it is a cement building... the cordless phones we received have had issues since day one, and were never actually properly installed. Your weave employee Joshua Thomsen called and helped me set up the phones, however, every time we were able to fix something, like putting the cordless phones in the correct locations, something else would fail, like the wrong phone was ringing or…
1 vote
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