additional hold lines for personal holds
The office would like to be able to manage multiple calls at once. They wanted 3 additional personal hold lines where they could manage 3 separate calls on one phone and be able to swap between them. With our current provisioning offices only have one personal line that is added automatically.
Using a call queue to handle a larger call flow and cycling between calls using the arrow keys on the phone were both proposed as potential solutions and were shot down as either not the solution they're looking for or too difficult to train on.
AdminElaine Thompson
(Product Manager, Weave)
shared this idea
Yealink deskphones users are not limited to one personal hold line. In addition to park lines, which are shared across an office, a single phone can use personal holds as many times as the user likes and use the up/down arrows on the phone to move through calls using a personal hold. Upcoming updates to the softphone will make this more apparent in the interface as well.
We appreciate your feedback! Please continue to provide feedback and suggestions where you see opportunity for improvement.