Fixing the "floating" hold issue
We can have 6 to 8 calls at once.
Our lines are labeled Hold 1 through Hold 8
We need calls to stay on the Hold line they are first parked at throughout the duration of a call.
Right now Mrs Smith could Call in for Dr R and be placed on hold 1 while reception looks for Dr R.
Assume 4 calls come in at the same time (Happens daily) and the receptionist looking for Dr R picks up hold 1 and tells the client to give her a few more minutes. That call can become Hold 4 Hold 5 Hold 6 when that receptionist goes to park it a second time. (Assumes an incoming call was answered and parked while the receptionist was talking to Mrs Smith.)
It needs to stay HOLD 1 until the Smith call is disconnected/completed.
Vonage and every other VOIP can do this. You guys need to figure this out PLEASE.
(We know about exclusive hold/park, etc not the same)
Jeff Herman
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