Desktop App
167 results found
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GET NEW HOLD MUSIC
Your hold music is horrrrrrrrible!!! I have been on hold for over 15 mins now and had it on speaker- 2 patients and 3 employees have asked what that awful music is. Violins!!??? seriously??
1 vote -
Text Messaging easier to see
Looks like you are having trouble deciding how to display our text messages. I would be thrilled if it just said Sent and Received. Having the Sents out of the way would be wonderful!! Thanks, Kathy
1 vote -
Notification on bounce back text
It would be great to have some type of notification when a text bounces back. Right now there is just a red mark next to the message but an alert kinda of like when a fax doesn't go though. We had a patient come to an appointment but then cancel it because they were not prepared for the financial payment. This is lost revenue for our practice since we are unable to refill that time slot. Thank you for reviewing this request and if you have questions feel free to email or call me 402-493-6500 ext 105. Thanks again.
1 voteDue to lack of votes on this idea, we're going to close this one out. The current inbox experience provides the red dots and those message threads automatically show up in Actionable, so there is good functionality to highlight bounce back messages.
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LINK PHONE TO MOBILE DEVICE TO KNOW USER
ALL OF OUR PHONES DO NOT HAVE A COMPUTER ASSOCIATED WITH THEM IE STAFF RM
THEY WORK TO MAKE CALLS FROM A CONTINUING CARE LIST HAS PHONE NUMBERS ON LIST AND IS UPDATED MANUALLY OUR DENTAL LAB HAS NO COMPUTER WOULD BE TO DIRTY ENVIROMENT FOR COMPUTER TO LINK TO PHONE CAN WE LINK TO MOBILE SMART PHONE OR TABLET1 vote -
Pet Birthdays
Would like an automatic message for pet birthdays I can auto populate pet name and date everywhere but birthdays. Currently is a the big fail here
1 voteWe haven't received any other requests for this idea, so I'm going to close this out for the time being. We'll revisit in the future based on additional user input.
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Archive File
An archive file or moving the archive button would be nice.
Right now, it is right below the 'mark unread' option and easy to misclick.
This has caused us to be unable to find patients' texts if you did not catch the name before accidentally archiving1 vote -
add message symbol at top
very top of desktop application-- where the logo and chat symbol is.. add a symbol for messages, so we can click that and go to messages quickly (in 1 click) regardless of where we are in the Application
1 vote -
Make it work better
WHen I get an in office message, and click view, I go to the conversation but the newest message sometimes is not there. Sometimes it shows me only a very old conversation. This is a pretty big issue, and happens frequently but not every time.
1 vote -
Edit "opt out" message
We need to be able to customize the "opt out" of texting message so that people realize that they will no longer receive appt reminders. We have patients opt out and then we have to call them to remind of appts and they wonder why they don't get text reminders any more. It defeats the main purpose we have WEAVE.
1 voteMost of this will be solved when we finish the work on communication preferences. This approach is untenable though - we have too many message types for this to work effectively.
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text
In the text message section - Can we get a separate "outbox" for the messages that were sent and one "inbox" for received texts?
1 vote -
Multi Phone line roll over
We have 2 Drs in our clinic. One Dr likes his phone to be rolled over to his cell phone which causes the other Dr's phone to also roll over to him. When a new patient calls- we can't tell which line they called in on. Is is possible to have the two phone lines separate so we can roll only one number over?
1 vote -
No notifications
Hello. I am not receiving any of the message or caller ID notifications. I have them all turned on. Is there a new update or something I can do to troubleshoot this?
1 vote -
Read/Unread Messages
Bring back "Read" and "Unread" messages please!
1 vote -
SMS recognition
It would be really cool if WEAVE could automatically recognize telephone numbers that are sms and don't require being keyed in a specific spot . Solution Reach had this capability. It just helped us save a step. =)
1 vote -
preappointment message
We are using the preappointment scheduler in Crystal PM and we need Weave to send out a pre appointment reminder message . Please advise
1 vote -
Pushing Manual Texts
Weave Messaging v2 Beta - this version will not allow a manual text without a # being entered into our patient software. Some of our parents do not want to receive texts except for the day before, or a non-custodial parent needs a manual text the day before. The Beta version will not allow a manual text if the # is not entered as a text...I tried to add the # in our system, refresh with the intent to use Weave then remove it, but Weave does not refresh that quickly and I cannot leave the # in as the…
1 voteBeta is long over
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cdc guidelines changing
We feel with CDC guidelines changing that it would be beneficial to add a question after name and date. The 1st ? be are you fully vaccinated, if so skip questions 1-10. Please sign and date. You must be able to validate your fully vaccinated.
1 vote -
alert for inoperative settings
Our office had set up another automatic reminder to go out the night before to warn our patients of the construction blocking one of the mail roads used to get to our office. We had set the message to go out 5 pm the night before and had also previously set up our wellness forms to go out at that time too. when we came to the office Monday none of the construction alert text went out so we changed it to 6 pm thinking it was overwhelming the system with text to go out at the same time. When…
1 voteFor this scenario, the best approach is to use the Schedule bulk messaging feature to send a mass manual message to those who are on the schedule for a given day.
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errors, annoyances, system needs updated, freezes, slow, ridiculous process
Ok this process to send feedback is ridiculous. TO have to click on the feedback link then go to my email to click on another link just to be told to go back to the original app to provide the feedback- what a waste of time. Also, everytime I close the app I say "do not show this message again" to not ask me if I"m sure I want to close it but yet everytime I try to close it that pops back up. What's the point of asking not to show it again if you won't listen to my…
1 vote -
sound notification for optical
Our opticians are having a difficult time seeing the incoming text pop-ups because they are busy and not always looking at a computer. Could there be a unique sound notification connected to them? It would be really great if the sound could be linked somehow so that it only pinged if it were an optical patient. (We have curbside stuff going on constantly and the texts would be pinging all the time.)
1 vote
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