Desktop App
167 results found
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New Patient Text/Communication
Adding ability to communicate with new patient, send appointment confirmation
51 votesThis is a technical limitation of how the PMS integration with Weave works - we require the patient record to be made in order to properly trigger appointment reminders based on the scheduled calendar event.
Best,
Matt Schultz
Weave Product Management
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Yelp Reviews needed
Please incorporate Yelp reviews in the review section.
12 votesWe wish we could add Yelp to our list of review sites! However, Yelp has prohibited the practice of soliciting reviews of any kind, so we're unable to facilitate this interaction.
Best,
Matt Schultz
Weave Product Management
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Get rid of billing address for manual card entry
The new addition of requiring a full billing address makes processing manual card entries much less streamlined that previously. It seems like an unnecessary addition to a process that involved already asking multiple back to back questions.
11 votesThank you all for your feedback and concern. This particular update was required as part of our effort to further increase the security of our Manual Card Entry Transactions. While we do not have any plans to retract this update, we will continue to monitor and look into possible adjustments going forward.
Please note that you can use the Card On File feature to bypass this requirement, as long as you've used the payment method previously.
I really appreciate your feedback and ask that you please continue to provide your thoughts, suggestions, and concerns going forward. Thank you.
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Auto text response
Auto text response. This capability exists at other offices. DETAILS: Our current process is to have patients text us from their car that they have arrived. We would love to have an auto response text that simply says "We have received your text. One of our assistants will text you when it is time to come in ." It would be even better if we could have the option to edit the auto response so we could edit at times to say. "Thank you for your text. We are running X minutes behind. An assistant will text you when it…
6 votes -
calendar view on desktop
to be able to view schedule as calendar on the desktop software like the mobile app it will be very helpful.
thank you5 votes -
For the hold music to pick up where it left off
Adding the option for the hold message to pick up where it left off when clients are repeatedly put on hold. That way the client is constantly heading the first 20 seconds.
4 votes -
Read receipt on text messages
When sending a text to patients via Weave, can there be a way to see if a text was received? I know with my phone (cellular, not Weave) there is a notification if a text message was Received/Read.
4 votesUnfortunately, this isn't technically possible with texting. What you describe happening on your personal phone is something specific to iMessage or other closed-system messaging apps. Since we're sending a simple SMS text message, we don't get a read receipt back from the recipient. It's an inherent limitation with texting industry-wide.
Best,
Matt
Weave Product Management
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opting back in to receiving text message invite
When a patient "Opts out" of text messaging- I would like to send a new invite to them if they request to start getting text messages again vs have them shoot us a text to start..we have a lot of older clients and they are not text savvy and I have gotten a few requests to start them up again if they failed an appointment because they choose not to receive messages not understanding they would no longer receive reminders. This option was available on an old reminder system we had and was very useful.
4 votesThis will be coming out soon in a different method through message preference management. As preferences are updated, the patient will be notified automatically.
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Birthday wishes
We think it would be a good idea to have the option to personalize the birthday wishes for patients. For example, adding a better picture, maybe animated, to show patients we care a bit more about their special day ! Thank you !
4 votesWe don't have any plans to work on this anytime soon, so I'm closing out this idea for the time being. We have many other exciting features coming, and this one just won't be considered in the near-term!
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Blinking Occupied Park Lines
If a call is on hold (or parked), a blinking light would help our doctors and staff know which parking spot to pick up and would be a visual reminder that a client is waiting for our help.
3 votes -
3 votes
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bluetooth headset with app
The app is an awesome idea and it's really great for lots of things. I have been making calls from home since last summer and I use your app almost everyday. I have a lot of feedback and would love to answer any questions you might have about the following (or anything else): When I call out, the connection often isn't great and then I use a wired headset with an extended microphone. The customers can usually hear me, but not always very well as the connection can be spotty. I also would LOVE to be able to use a…
3 voteswireless headsets can be used with the weave softphone, assuming the computer running the weave app will allow the connection. Bluetooth connections can also be used with Yealink T54W models.
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filter reviews
Ability to intercept/filter reviews through Weave, then send a request to pt to post original review to google. Gives ability to intercept a bad review. Revenuewell has this feature.
3 votesThis is called review gating and Google and Facebook both will block reviews for businesses that do this. Unfortunately, we can't help with this one!
Best,
Matt Schultz
Weave Product Management
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Problem with the fax timing
Hello , we have a problem that the date on the fax cover sheet is different than the date we actually send the fax. That happens frequently. Please check Fax no. 8448882823 sent from bedford location in May 29 , 9:30 PM and the date on the fax cover sheet is May 30. That cause us a lot of problems with the insurance companies .Please get back to us regarding this issue. Thank you
3 votesThis sounds like a bug - please work with Weave Support if this is still an issue!
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Fixing the "floating" hold issue
We can have 6 to 8 calls at once.
Our lines are labeled Hold 1 through Hold 8We need calls to stay on the Hold line they are first parked at throughout the duration of a call.
Right now Mrs Smith could Call in for Dr R and be placed on hold 1 while reception looks for Dr R.
Assume 4 calls come in at the same time (Happens daily) and the receptionist looking for Dr R picks up hold 1 and tells the client to give her a few more minutes. That call can become Hold 4 Hold…
3 votes -
Send to vmail button
We sometimes have an issue when the phone rings and we are speaking with a patient face to face. It's our contention that answering the phone in this situation can come across as rude. To combat this, we have shortened the ring time to 2 rings and then it goes to vmail and we call back later. But, having the phone only ring twice all the time means that we sometimes are unable to catch the calls, even when not in front of a patient. Not answering the call means lost revenue. I propose someone figure a way to send…
2 votesWhen a call comes on your deskphone, the screen offers the ability to reject the call, which will send the caller to voicemail. You can also silence the call if you want to silence the ringer, but you're not ready to send the call to vm just yet.
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Rescheduled Appointments
We use WINOMS as our PMS and when we schedule an appointment and the patient reschedules their appointment the patient is still receiving an appointment reminder for the original appointment time. This creates confusion for the patient and typically generates a phone call. Appointment reminders should only go out for appointments that are actually on the schedule.
2 votesHi all, I'm going to close this one with some guidance here:
- This could be caused by the appointment being changed too close to the message send time. If a change is made to the appointment within 30 minutes of when the message is scheduled to send, we may not sync the updated information in time.
- If you're confident #1 isn't in play here, there may be something with the way your PMS/PIMS is syncing - please work Support to troubleshoot this. If they're unsuccessful in resolving this, they have a path to get in touch with my Engineering team to dive in deeper.
Thanks!
Matt Schultz
Weave Product Management
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Add an email notification when a text comes in after hours
We would like to add an email notification when a text is received after hours so that Weave does not have to be logged in at all times
2 votesThis is what the Weave Mobile App can help with! Then you can manage your app notifications on your own device. If there's anything here I'm missing, please let me know!
Matt Schultz
Weave Product Management
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Messaging with Practice Name and Logo
I recently was texting with another company and when I was texting with them it had their company name and logo as the contact. Is this a feature available or that could be implemented?
2 votesUnfortunately, this isn't possible for pure SMS messages. What you experienced was likely an iMessage experience which is a very different method of sending messages and has richer functionality. If Apple and Google ever agree on a common standard for instant messaging, then we can look into richer features like this idea.
Matt Schultz
Weave Product Management
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Save the Date reminders- one per day only
Sometimes we schedule a single patient with 3 different providers for the same day. The save-the-date reminders will send out all 3 times for the same day and can be confusing for the patient. It would be great for them to only get one save-the-date per day (the earliest one). This is how the Auto-reminders work.
2 votesThis is a rare occurrence and, given the nature of how Save the Date works (it's a near-immediate message), we won't be taking this on.
- Don't see your idea?