Legacy Desktop App
1466 results found
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Enhance Team Chat: Visible Incoming Messages & Templates for Desktop App
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Team Chat
What pain points/suggestions does the office have?
- Wants a way to see incoming team chats that behave the way call pop does for incoming texts. Where they can see the message displayed on the screen without having to full on open team chat instead of seeing "you have a new message from<insert name>".
- Would like a template option in team chats. Example: Doctor is ready for next patient2 votes -
Language Preference Option Needed in Call Pop for Bilingual Support
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Call pop
What pain points/suggestions does the office have?
The office would like to have the option to have language preference show up in the call pop notification, half of their receptionists speak Spanish and they would like to know to get the caller to them before they pick up. Right now they are adding (Spanish) to the end of patient names to work around this.2 votes -
When calls are forwarded to an outside number in a phone tree have it show to the receiver calls are coming from Weave.
When calls are forwarded to an outside number in a phone tree have it show to the receiver calls are coming from Weave.
2 votes -
Autoreminders for multiple appointments on the same day
We had a client that had 2 appointments on the same day but only received a message for one appointment (the later one). I was told by customer support that Weave follows a set of logic to determine which reminder is prioritized. It would be nice if we had control over which message to prioritize (the earlier appointment time).
2 votes -
reduce clutter
Feature enhancement requests-
1-have an option to clear recent & missed calls
2-have option to not have appt reminder texts show up in the feed so offices don't have to spend time deleting them1 vote -
Can't text unregistered numbers
If the patient is new, and they ask for our business address if the number isn't synced with Weave yet it glitches, and won't allow for a text.
1 vote -
Notify offices of declined payments
It would be great if the payments section notified offices when a payment declined. So far, this is only available for terminals, not text to pay.
1 vote -
Text Message Seen By list
Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!
14 votes -
Separate payouts instead of batching
The batched payouts are confusing. We're trying to find when an invoice was paid out and there can be a lag of 2-3 days, we have to look through a couple different batches to find the correct payout. It would be great if there's an easier way to do this. Customer prefers that payouts are submitted individually.
1 vote -
Call pop integration (programable button add-on)
Many offices use patient management systems or call logging programs that don't officially integrate with weave. While we are working on getting more integrations set up in the future, it would be very useful if offices were able to have a rough integration with Weave and any program they use by having there be a programable button on their Weave Desktop client that could take them to the program or website of their choice. If it was a call logging program they wanted Weave to be connected to, it would be helpful if the button was located on the call…
1 vote -
Client account balance in phone app
We would like to be able to see client account balances in the phone app, please (ImproMed practice management software). This is important information to have when someone calls for emergency service after hours.
1 vote -
Include transcriptions in voicemail sms/email notifications
We would love to see Voice Mail transcription in the email that is sent to the office/user. We currently forward our phones to Ring Central whenever we can't answer the phone (whether we are open or closed), so that we can see the full VM transcription in the email. The manager receive the VM emails as well as the main/front desk email address. It keeps the team accountable -- ie, the manager can check that the team answers/responds to voice messages.
1 vote -
Reviews into Social Feed
I've used Birdeye-- they had an automation for uploading reviews into facebook feed. Thank you for considering this!
1 vote -
scheduling
Make it more clear that the client is filling out the Patient (Pet) information when scheduling. 9/10 of our online scheduling requests fill out their own information instead of pet's information where it says "patient".
1 vote -
scheduling
Have an option for clinics to put a note that if they are a new client, to call rather than fill out online request. We require deposits and detailed information for new clients and end up having to call them anyways.
1 vote -
Email marketing advanced filters and formatting requests
Email marketing advanced filters and formatting requests:
- allow more format options for the campaign so offices aren't limited to their campaigns all being the same general structure
- not require a header if office wouldn't like one
- enable the ability to do hyperlinks and not have to create a button for linking to everywhere they want to send their patients.
- enable more button features so they can link to more than just a url.
- provide the option to include custom variables like in the message templates that will pull the patient's information into the email to…2 votes -
Additional Message Queue filter
It would be beneficial in the Message Queue dashboard to have an option to filter based on Practitioner/Provider along with Status/Message Type/Method.
Our providers are diligent about wanting to know their individual stats for reminders going out, confirmed, failed etc. The ability to see that instead of the entire locations messages would be beneficial for seeing how our reminders are performing.
1 vote -
Online Scheduling without allowing choice of hygienist. And without staff approval
Scheduling: hygiene appt WITHOUT showing provider names; scheduling without staff approval
Patients do not get to choose their hygienist. We move patients around among providers based on many factors after they schedule, balancing providers' loads etc. and if they choose Melissa and see Barb they may be angry.
We need an option where only "Any Provider" accurate openings are displayed
I want patients to leave the scheduling effort knowing they have an appointment, not a "request submitted that they might get" Can you imagine how much less satisfying that would be on OpenTable? "we got your request, we'll let you…
2 votes -
Appointment time quote
Remove appointment time quote when booking appointment online. We don't need it to say "Appointment should take about 30 minutes" etc. Or change it so it doesn't specifically book that amount of time out on Officemate.
1 vote -
Lock patient's name on the form when sending it out
Please allow for an option to lock the patient's name in the form so parents cannot change the name by putting their own info accidentally. It creates a lot of confusion when going back to look for the patient.
1 vote
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