Legacy Desktop App
1466 results found
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Integrate with Patient Now
I am switching to Patient Now, I would like Weave to integrate.
1 vote -
forms as out-of-visit option
We utilize forms in a way that's not attached to a visit. This is only an issue in that it auto populates a message that never applies to our use case and we end up doing a lot of copying an pasting which leaves room for frustration at the least and an error at most. It would be nice to attach a specific form to a visit type or to allow the forms to stand alone. I see a use for both.
2 votes -
every type of message needs a status for filtering purposes
Currently, the user is forced to receive message notifications in a certain manner: If no tag is selected in notifications then the user sees every-single-notification for birthday reminders, untagged text messages, reminders, etc. This is quite overwhelming. And to say that it is overwhelming is an understatement. Though productivity has increased, the stress level in our office has gone up significantly since initiating Weave. I think that every single notification type deserved a status (review, birthday, reminder, etc.) and the user reserved the right to turn it on or not. Right now, we get so many notifications (from officer manager…
2 votes -
Add Ability to Restrict Analytics to Certain Roles
Please add the ability to restrict who can view Analytics in the Desktop App and on the Web portal. Right now, everyone can view analytics and we really only want managers to have access to those. It would be nice if they could be restricted by role, so Team Members can't see the Analytics option in the app or on the web, while Phones Managers can.
1 vote -
analytics on Weave apopintments
Subject: Enhancement of Analytical Data and Pixel Creation for Weave Appointments
Dear Weave Team,
I hope this message finds you well. I am writing to you today as a loyal user of your platform with a suggestion that I believe could significantly improve the user experience and the efficiency of your service.
One area where I see potential for improvement is in the provision of analytical data for Weave appointments. Currently, while the scheduling functionality is robust and reliable, I believe there is a missed opportunity in not providing users with deep insights and analytics about these appointments.
Having access…
1 vote -
Increase application window size
The limit on the size you can make the application is quite frustrating at times. It would be nice to be able to increase the size to equal screen height.
1 vote -
Combine incoming forms?
Can we not have all the incoming forms on the dashboard combined? We are having to search through three different folders to find patient paperwork (with write backs, without write backs and the inbox which shows older incoming forms). We would prefer to have them all in one folder. We don't need the "needs review", "approved", "rejected" etc. Just one folder :)
1 vote -
Not log us out so quick
The desktop dashboard seems to log us out pretty quickly. It would be nice if it were to keep us logged in longer. It takes us longer to check a patient in when we are trying to find their paperwork.
1 vote -
Issue with changing servers
I worked with an office who, when they changed servers, lost all of their quickfill list information and was pretty upset about it. They suggested instead of creating a whole new integration for when they changed servers, instead linking the new server to the old integration so as to keep the old data.
1 vote -
Team member should not be able to view revenue
The lowest category member which is team member should not be able to view revenue. This is very important as it practically exposes numbers that front desk staff should not be able to view. there should be a category that allows it maybe for finance manager or office manager but a regular team member should not be able to view full revenue and income history.
2 votes -
Patient Survey
We would like to send patient surveys after patients' appointments for internal use. It will be a 5-10 questionnaire to track and regulate patients' feedback from their recent visits. This will help funnel negative feedback offline - not on a Google or Facebook review. The reviews are being utilized for external views, however, we want an internal way to monitor patient satisfaction. SolutionReach and Birdeye have this capability. We are looking to switch companies if we cannot get this integrated in a timely manner.
10 votes -
Reminder Provider
Option in Automated Reminders to allow for the ability to send only the provider's last name, not the entire formal name of the provider.
1 vote -
Identify "Unknown" Office User in Call Records CSV for users using the weave mobile app
When you export a CSV of call records, the weave system is not identifying the "Office User" utilizing the mobile app, instead it is identifying them as "Unknown", so it is difficult to analyze our call volume by user. We are a fully remote team and using the app and softphone is the norm.
1 vote -
Fax module upgrades
1.) After clicking the '+' button to generate a new fax form, once you click "Click to Add" it would be awesome if the focus/pointer was in the text search box so you could start typing immediately without having to first click into the box
2.) It would be amazingly helpful if we could annotate on the incoming faxes so we can prove to an auditor that we did in fact review the file. Currently we have to download the file, annotate and rescan the file before uploading to the patient's record and that defeats the purpose of electronic/paperless modalities
…
2 votes -
Mobil App--Add or Remove Appointments
Mobil App--would like to be able to add or delete patient appointments
1 vote -
Automatically Forward Voicemails
Please allow auto-forwarding or re-routing of voicemails. I know calls can be re-routed with instruction sets, but voicemail messages currently cannot. For example, if someone forwards a voicemail to Phone 2689, I want to be able to have that message automatically re-routed or forwarded to a different voicemail box that is actively monitored. We can't remove the ability for someone to transfer a voicemail to an extension that isn't actively monitored, so being able to set a voicemail box to automatically forward or re-route any voicemail that shows up in it would extremely helpful.
1 vote -
We use Open Dental and The CommLog
We rely on the CommLog in Open dental to keep our team informed of all communication between us and our patients. In using Weave, it would be so nice to be able to put notes in while confirming. And, although there is a place for notes within weave, no one will ever see them. We have been using FLEX for communication for the past couple years and all Flex communications are imported directly into the commlog. Without this integration, I'm not sure we will continue with Weave. It is just too clunky, confirming on the weave schedule and then going…
1 vote -
Card Holder Name on Terminal Payments
In the card not present payments, the card holder name shows up in the invoice history, but for some reason, with card present transactions using the terminal, the card holder name does not appear. Can this be adjusted so the card holder name shows up in the invoice history for card present transactions?
1 vote -
Search patients by date of birth
It would be nice to be able to search patients by their date of birth instead of their last name in the contacts section in the event of adding a patient manually who may have changed their last name / this would reduce the potential to accidentally create a duplicate profile, especially for people who change their name after getting married.
2 votes -
"Request for Email Notifications for New Reviews in Onboarding Department"
What department are you in?
Onboarding
Which Feature does this pertain to?
Reviews
What area of the Feature?
Notifications
What pain points/suggestions does the office have?
This office group has requested the option for email notifications for new reviews.2 votes
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