Legacy Desktop App
1466 results found
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Clarify Form Builder Preview to Prevent Submission Confusion
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Form Builder where you can preview all of the forms.
What pain points/suggestions does the office have?
One office was pretty confused on how to have patients fill out forms. They thought they could click on the form in form builder and have the patient fill it out there. If you go through the form you are actually able to fill in the boxes and submit the form and it tells you that the form has been submitted successfully, but then the…2 votes -
Online Scheduler
Hi! We are currently working with Compulink EHR and it has stopped communicating with Weave. For example, Weave's online scheduler is showing every appointment time available for patients to request; however, we have a full schedule of patients and these time slots are no longer available. We are hoping that once a patient schedules an appointment that Weave will take away these times as "available" so patients are not requesting these specific times and being disappointed when the times are not available!
2 votes -
ability to email payment links
Some older patients don't have smart phones and would like get statements through email
1 vote -
1 vote
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"Request for Proactive Notification System for Sync App Downtime and Errors"
What department are you in?
SupportWhich Feature does this pertain to?
Sync AppsWhat area of the Feature?
Integrations and downtimeWhat pain points/suggestions does the office have?
I hear this request often, especially with escalations
The office would like a notification system with the Sync app. meaning if it disconnects or goes unhealthy or has errors, they'd like to be notifed. Rather then them having to find something wrong (like a patient gettings texted the wrong time) then call into weave and find out it's disconnected.
They want us to be proactive in contacting them over issues with…2 votes -
Improve sync time to weave when updating open dental
Right now it takes about 10 minutes for information entered into Open Dental to sync and be available in Weave.
For example, if I add a new patient John Smith to open dental, I have to wait 10 minutes to see them pop up in Weave. I would like to send them a digital form immediately but can't because I have to wait for Weave to sync.
The same goes for entering a patient's insurance information in Open Dental. Have to wait 10 mins for it to show up in Weave. Same with phone number, email, or any other piece…
2 votes -
"Request for Insurance Claim Management Services in Weave's WIV Feature"
What department are you in?
SupportWhich Feature does this pertain to?
WIVWhat area of the Feature?
ClaimsWhat pain points/suggestions does the office have?
User/office would like to see Weave offer insurance claim management services/options in addition to verification.2 votes -
Issues with Spanish Auto Reminders in Messaging Feature
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Spanish Auto RemindersWhat pain points/suggestions does the office have?
The appointment reminders are using some english words instead of Spanish on the day of the week and the month. For example, "de su cita el Wednesday de" should not say Wednesday, but Miercoles. And "Wednesday 18th de Janen nuestra" what is Janen? There is no month in Spanish that is Janen, are we thinking Enero? Thanks!2 votes -
Prevent Data Overwrite: Offices Seek Honest Patient Responses for Forms
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
The auto generated messages when sending a pt formsWhat pain points/suggestions does the office have?
The form will overwrite data in the pms. so they have existing patients entering 'no' on everything and erasing their own data, the office would like to change the auto generated message so they can let pts know to answer all of the questions earnestly so they do not overwrite their own data2 votes -
Restrict access to listen to recorded calls
I would like the ability to restrict who can listen to recorded phone calls to a singular role. We don't want our site leads to have access to that but we want them to be able to do everything else.
1 vote -
Transfer Call
TRANSFERRING CALLS. When a call is transferred (anyway - warm or blind) It would be nice if it said it was being transferred versus just ringing again. If i am not paying attention to the caller ID during the first time the phone rings and it rings again, I do the whole office greeting instead of just saying "This is..."
Is there a way that we can fix this? It would be very helpful to know if the call is being transferred.
2 votes -
PCI COMPLIANCE!
PCI Compliance may be a reason we have to stop using weave.... Our company cannot be held liable for Weave not being able to block recording of credit cards. I see this issue has been posted before but is not being addressed. Most of your clients probably don't even realize this danger is in the wings....PLEASE ADDRESS THIS!!
5 votes -
Need ability to do an email campaign with parent company to get database info from subcompanies
Want to create mass email campaign for my two companies that are controlled by a parent company but currently need to create campaign for each company since parent company doesn't have this feature.
1 vote -
"Sales Request: Add BlueCross BlueShield Availity to Insurance Verification Payer List"
What department are you in?
SalesWhich Feature does this pertain to?
IntegrationsWhat area of the Feature?
insurance verification payerWhat pain points/suggestions does the office have?
Adding a payer to the insurance verification payer list. Need BlueCross BlueShield Availity added2 votes -
Please be compatible with Chrome
Please please please make a mobile desktop app that is compatible with Samsung Chromebook. As an office manager I desperately need the app and cannot on my new computer
6 votes -
Onboarding Feedback: Dr Jeffrey Dislikes 15-Character Password Requirement
What department are you in?
OnboardingWhich Feature does this pertain to?
User FunctionalityWhat area of the Feature?
PasswordWhat pain points/suggestions does the office have?
Dr Jeffrey does not like the 15 character password requirements2 votes -
Enable the Birthday field by Default
When setting up a new contact it would be nice if the Birthday field was already enabled by default rather than having to click "+ Add Field" and selecting birthday to add it to their information.
1 vote -
Stay logged into app
The app (desktop and mobile) automatically logs users off. PLEASE make a way where we stay logged in so we don't have to keep logging in throughout the day to check messages. We don't have time to keep logging in!!
1 vote -
Write-Back Medical History to Family File Instead of Document Center
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Write-backsWhat pain points/suggestions does the office have?
customer is wanting to know if there is a way for medical history to write back to each family file instead of the document center2 votes -
Federal Holidays Should Be Open On Online Scheduler
Hello,
I received this message from weave support:
"So all federal holidays will be blocked off. You will want to submit a feature request to look into having that changed. We do apologize. For the Saturday you closed, you will want to block off the calendar or schedule ‘fake’ appointments that will take up those time slots."
"Go to the feedback section found in the weave app under menu then ‘feedback’ & submit there"We are open on almost all federal holidays and we would please like for those days to be open on the online scheduler. We can block…
2 votes
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