Legacy Desktop App
1465 results found
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Insurance
Good afternoon. Is there a way to add Kleer to the list? Thank you !
1 vote -
Improve integration on DaySmart Vet
Improve integration for invoicing, like having the invoice pop up in Weave and once they pay have the payment automatically register in DaySmart. Better integration with scheduling. Being able to have people use the online scheduling but have it register what times are actually available instead of them having to pick a bunch of times we don't offer.
1 vote -
Customize options for tracking phone calls
Hello,
I recently called and spoke with an operator. My question was relating to the Weave desk top App.
I track our calls etc on the Analytics feature and was told I could not change the times, to reflect our business hours, it tracking missed calls when our office is not even open, the numbers are incorrect, yet you can customize the hours on the portal. If you are able to customize in the portal then should be able to do on the desk top, its the main one we use and log into every day. I am frustrated looking…1 vote -
Ability to assign provider when payments/refunds post in patients acct. using Eaglesoft
When credit card payments are taken and posted to patients accounts the system randomly chooses any user so we have no idea who processed the payment. When we need to look back and make adj.,in a large office like ours, it is impossible to find out who processed pymt. especially if there is a legal issue. Also when a refund is done thru Weave it auto posts to patients account assigning it to who knows what. It is often assigned wrong and to wrong provider. It would be great if there was an option to choose what type of refund…
1 vote -
Private call histories
Remove call history from all staff other than admin invasion of privacy
2 votes -
Auto Text Reminders sent to DELETED Appointments
Weave is suddenly sending auto reminders to appointments which have been deleted. It's not recognizing this status with DrChrono EMR integration and continues to send reminders to patients who have deleted appoints. We were offered a solution to first cancel the appointment, then wait 15- 20 min and then go back to delete it. This is not a viable solution for a busy practice and deleted appointments should not generate an auto reminder. Please fix this! It was never a problem int he past.
2 votes -
Insurance Verification
PLEASE put the insurance companies back in alphabetical order!! The order of payer number is just ridiculous. No one looks it up by number. And post an update information BEFORE you do the changes so we don't freak out when there is a major change and we have to call in and waste time finding out that it was an update and we weren't informed about it prior. We could have told you it was a stupid idea.
2 votes -
Rearranging providers/op on the new desktop ap schedule
On the schedule in the desktop app and the mobile app, we would like to be able to re arrange the providers/op in the order we have them on our eagelsoft view so we can accurately see the schedule
1 vote -
Changing Patient Names in Weave Payments
It a payment is taken under the wrong patient name - although the charge was made by the correct patient it is reflected in weave payments as the wrong patient. That being said, an edit button to change the name would be good in these situation.
3 votes -
list of opted out patients
list of patients that have opted out of texting so we can integrate with Tebra
2 votes -
Eyeglass Prescriptions
We would like to automatically send the patient's eyeglass and/or contact lens prescription in an appointment follow-up.
1 vote -
Filter notifications by department
We would like to be able to filter notifications from the app to only receive the ones for a specific department.
5 votes -
Shared follow up list/with team members
Would like to create list/follow ups that we can customize alerts based on necessity as well as "tag" team member
1 vote -
Shared list
Doctor/dental assistant follow up shared list.
1 vote -
Transcription that dictates active phone call
A program that dictates on the computer an active phone call so those who are hearing impaired can have an active conversation with ease.
1 vote -
Link with Zenoti Systems
Will Weave sync with Zenoti software?
1 vote -
Add "No Show" Appointment Status
Want to add the "No Show" Appointment Status to proper integrate with Dr.Chrono. Allows us to set up the Auto-Messaging for Rescheduling appointments for those who do not show up. This helps patients stay on top of their scheduled appointments if they fail to call in to cancel or reschedule.
1 vote -
T-Mobile Customers not able to receive messages
Please fix the issue of T-Mobile customers not receiving any text messages.
We would not have signed on to Weave if this known issue was communicated to us prior to signing on. We committed to and paid for a year of weave upfront and now are stuck with about 30% of our patients unable to receive important texts and forms.
1 vote -
Please Fix this Bug "Notifications Disrupted"
At least a few times a day, our desktop app gets a yellow exclamation point in the top left corner, and says "notifications disrupted". In order to make it go away, we have to restart the app. I've contacted support twice, to no avail. If we don't restart the app, we don't get any notifications.
1 vote -
Go back to Quick Fill 1.0 / Lost patient list with 2.0
I HATE the new Quick Fill 2.0. I've lost my entire list of patients. Now when I use quick fill it brings up my entire list of patients. I only want to have those that I add to it. I want to go back to Quick Fill 1.0.
6 votes
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