Legacy Desktop App
1465 results found
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Call queue monitor
visual monitoring tool that will allow the user to see callers who are entering and leaving their queue, as well as how long they have been in the queue
13 votesThe New Weave Experience includes a feature that allows you to watch a live count of callers in your queue. We are continuing to iterate to add more data to this experience
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Auto Printing faxs
It would be helpful if when a fax comes in that it auto prints ( similar to ring central )
1 vote -
Ability to filter out "auto messages" from text thread and have them automatically archived
Ability to filter out "auto messages" from text thread in "all" and have them automatically archived.
1 vote -
Dynamic Text (SMS) Translations
It would be really great if Weave offered dynamic text translation. We have numerous customers who are Spanish speakers for example. In our clinic we have Spanish speaking doctors but but our staff is not all bi-lingual and it would be great to set the patients language preference in their profile and allow us to type messages in english and have them output in Spanish. I have to imagine there are api's to google translate to do this pretty easily.
1 vote -
Appointment & Recall Reminder email customization
The call to action button in reminder emails should be customizable.
If not, then the email sent to offices confirming or requesting the appointment should be editable as a template for the office or when the customer responds.There are not enough details in the return email to the office to identify who is requesting the appointment, what kind of appointment, etc.
ref. s00263340
9 votes -
Unarchive option
There is an option to archive text messages but no option to undo that. That option exists for faxes but not texts. Also there is no "are you sure" when you click to archive texts and it's next to the tag option so could lead to future issues. Thanks
1 vote -
Display client first and last name on caller ID, call history and text thread
Recent update (10/2024) took away the display for client last name. I use this to search for their account as I'm answering the phone. It saves precious time. I have 3 cases that I'm working on where the clients all have the same name. 3 separate text threads that all just say a first name. I don't know which one I'm selecting. Have to open thread and read to find out. Very inconvenient.
1 vote -
Select from multiple links for review page landing
We have multiple providers at our office, I would love to be able to send a link to land the client to the provider they saw to increase the providers individual review score.
1 vote -
Mapping Error: Weave 'Appointment Type' Field Needs to Connect to Dentrix 'Reason' Field
The Weave "Appointment Type" field is currently mapped to the Dentrix "Appointment Description" field. This is incorrect because the "Appointment Description" field is a free-form text field that acts as the subject line for the appointment, allowing any input. Instead, the "Appointment Type" in Weave should be mapped to the Dentrix "Reason" field. The "Reason" field contains predefined appointment types in Dentrix, which makes it the correct field to use. The current setup, mapping to the "Appointment Description" field, is not functional for a Dentrix user's needs.
2 votes -
Call record for first call
The initial phone call doesn't get recorded on the patients call log. Meaning if is a new patient the first call doesn't show up on their log.
1 vote -
1 vote
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Drag and Drop/Cut and paste to reschedule appointments on Nextech
When using the Nextech scheduler, we often "drag and drop" and "cut and paste" to reschedule appointments. This happens around 20 times a day in our office. Weave support has shared that the integration does not recognize this modification as a rescheduled appointment. This triggers multiple confusing appointment reminder/confirmation texts with both the old and new appointment to the patient. Their suggestion was to physically cancel the appointment and create a new appointment for the patient. This would be loads more work and is an unacceptable answer.
2 votes -
Call Pop enhancements
requested improvements/changes to call pop
29 votes -
SMS Override Features
When I am closed for the weekend or on vacation, we instruct patients to call our "Emergency Line" weave number which is always configured to forward calls to my cell. That allows for me to keep my actual cell number private. However, patients now desire to text my "Emergency" line.
- Since Weave controls the SMS and phone feature of the number. Weave should be able to accept SMS messages and provide a notification to a predefined phone number or email address that a text has been sent similar to how the voicemail notifications work. Even better if Weave can forward…
1 vote -
Record on Admin portal of deleted chats
Staff should not have the ability to delete individual messages in team chat. At the very least, Admins should be able to see a record of deleted chats on the portal. When dealing with patients and staff issues, the need arises to confirm what was said and by whom.
2 votes -
Allowing submitted forms to be sorted by appointment dates AND see All forms submitted
It would be nice to be able to sort submitted forms by date of service (upcoming appointments) so that we can choose to only look at a specific date, like on the current date to see if any patient have submitted forms for the day.
Right now on the Forms dashboard (website), we can select the patient but the their next appointment isn't even showing up.Also it would be nice to see all forms submitted on the desk top app rather than the small amount we are currently able to see.
1 vote -
Correctly integrate the Dentrix schedule to reflect on the online schedule through weave
Right now the online schedule tab does not work properly - in the sense that patients do not see the correct open spots that are in the schedule. They see that we have the whole day open. If it were a restaurant, you would know - ok, 10:00am is the only time I can schedule for breakfast. The way that it is now, the online schedule is not a reflection of the available slots in Dentrix. Please fix this so that we can use the nice option that we are paying for and that Patients will find useful.
2 votes -
CRITICAL FEATURES MISSING [New Desktop App Experience]:
Field for manually entered contacts' "Category" or "Contact Type" with a short text data entry or dropdown menu selection (e.g., "Patient," "Parent," "Guarantor," "Company/Business," "Office," "Partner," "Other," etc.).
Preferred Name/Nickname short text data field for manually entered Contacts.
1 vote -
To allow an admin to monitor a specific employees texts. Not just the tagged ones but to filter and see only one employees communications.
To be able to monitor 1 specific emplyee's communications within the weave app without having to read every text that is listed.
1 vote -
We lost the ability to tag entire message threads.
Please return the message thread tagging feature to the new Desktop App Experience!
1 vote
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