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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Purchasing Phones from Weave via Website or Admin Portal Suggestion

    What department are you in?

    Support
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    How to purchase phones
    What pain points/suggestions does the office have?
    Office chatted in today asking if it was possible to purchase phones from weave on the website or admin portal. I thought it was a cool idea so i'm posting here.

    3 votes
    1 comment  ·  Admin →
    How important is this to you?

  2. Group Texting

    Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?

    3 votes
    1 comment  ·  Text Messaging  ·  Admin →
    How important is this to you?

  3. Custmizable User Roles/Permissions

    Roles & Permissions needs to be customizable. Period. Weave deciding for us what employees should and shouldn't have access to isn't best practice.

    Features in the Team Member role, the lowest permission group you can give someone, has access to way too many options and features.
    Super Admin role should be able to decide which features each permission group has access to in order to customize how their individual office runs.

    Ideally there would be a tab in the dashboard for Super Admins only that can control permission groups with radials or toggles to all features so we can control…

    1 vote
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  4. Team Member Permissions

    General Team Member permissions are WAY too broad and inclusive. There need to be better levels of restrictions for a general user who is just answering phones and responding to texts.

    A general user should NOT be able to do the following:

    -Read/Respond to reviews
    -Send Text/Email blasts
    -Edit Reminder settings
    -Edit recall settings
    -Edit Automated messages
    -Create Text to Pay requests

    I am sure there are others, but these are the ones we've faced already in the short time we've been on Weave.

    Office should be able to create their own permission group settings.

    1 vote
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  5. Printing from the messages

    Getting an option to print from the messages. It only gives the option to archive or download and it is just more convenient.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  6. Processing fees charge to customers.

    Credit Card Payments: I would like to see a way where we can pass the credit card fees that we get charged when either a purchase or refund are made to our customers.

    11 votes
    4 comments  ·  Payments  ·  Admin →
    How important is this to you?

  7. Support Team Suggests: Encode Emojis in Bulk Texts for More Space & Engagement

    *Product Improvements * submission from <@U05A0EE1QER> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk texts *What pain points/suggestions does the office have? * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * jessica@jackzamoramd.com|jessica@jackzamoramd.com *Name of office requester * Jessica *What is the office Phone Number?…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  8. "Support Team Suggests Encoding Emojis to Enhance Bulk Text Messaging"

    *Product Improvements * submission from <@U05A0EE1QER> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk texts *What pain points/suggestions does the office have? * They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * jessica@jackzamoramd.com|jessica@jackzamoramd.com *Name of office requester * Jessica *What is the office Phone Number?…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  9. Refund

    For a refund option could you add patient overpymt?

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  10. MWTherapy is our CSM and it is not compatible with WEAVE. Will it be in the future?"

    MWTherapy is not currently compatible with Weave. More providers are switching to MWTherapy. Will Weave discuss this option soon?

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  11. Create a default office profile for when users have not signed in yet.

    When a user does not sign in it writes back in the call log incorrectly with the last user that was signed in on that computer. Therefor call logs are not accurate.
    Our office staff do not have set desks so if they are answering a call and they have not signed in yet it assigns the last person who logged in on that computer. Even if they have already logged out.

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  12. Pre-tag and filter messages sent from Auto-message rules to be managed in all tab

    The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.

    1 vote
    Started  ·  0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  13. Secondary Numbers

    It would be great to have the option to text a secondary number on the account. We have cornerstone and from what I gather, if there is more than on Cellular number on the account you can only text the primary number. All other numbers that are listed under cellular will not show up on weave. You can search the secondary number under weave and the account will show up, but it will not show any numbers other than the primary. Basically what I am saying is please have all phone numbers that are in your PMS to reflect in…

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  14. Email Campaigns

    The photos for campaigns are terrible! Most don't pertain to dental offices or holidays. This is truly having us look into other companies to switch to as we used to use campaigns with practice mojo often and we are not happy with what weave has to offer.

    1 vote
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  15. Omit address

    Please omit the address section for card processing. It really slows down the process, especially when entering insurance payments. Previously you could enter the card number, expiration date, and cvc on one line. It WAS a much smoother process. It doesn't appear to be for security reasons anyway. I have had adult children pay for their parent's bill and entered in the parent's address. Processed just fine though the addresses wouldn't have matched. Not sure what the purpose is.

    3 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  16. Make CSV contacts editable/deletable

    Offices would love to be able to edit CSV contacts in weave instead of keeping a running record using a CSV file. This adds a ton of more work for the offices and it can cause errors in the long run as patients/clients get new phone numbers or change any other information. This has been a headache for many offices. If Weave is able to emulate or show that information, it should be able to make it editable. Comment from office, "Weave has been so modern and usable thus far, so it is crazy that it is missing something so…

    81 votes
    61 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  17. "Request for Outbound Caller Number Selection in Weave Mobile App"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Mobile App
    What area of the Feature?
    Outbound caller number
    What pain points/suggestions does the office have?
    This office would like the ability to select their outbound caller number when they make a call from the Weave mobile app. They use Departments and love this functionality constantly for sending texts, but would also like to control it for their calls.

    3 votes
    1 comment  ·  Admin →
    How important is this to you?

  18. Frequently used tags shown at the top

    Happy Holidays! In the "Filter Messages/Tags" secrtion of the desktop app, it would be FABULOUS to change the order of the tags listed so that the most used will be at the top of the list down to the least used?

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  19. Center Review Icon on Desktop App

    The review button on the desktop app is the only one with a graphic that is not centered its off to the left. Can that be fixed? Thanks

    1 vote
    0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  20. Appointment Request Response Emails

    On the email reminders that are sent daily for my office, when we receive the response from the patient clicking on the link to request the office contact them, we simply get an email saying "Patient X has requested to be contacted to schedule an appointment." The problem is when I have multiple patients with the same name. There is no additional information on the email for me to identify which one of the multiple "John Smiths" is the one that is requesting access unless I dig into the sent emails and see if I can match someone up. (And…

    1 vote
    0 comments  ·  Auto Email Reminders  ·  Admin →
    How important is this to you?
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