Desktop App
1458 results found
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See notes from PMS
While out of the office, the dr. would like to be able to see a patients notes from the PMS.
1 vote -
Insurance Verification for Orthodontics
It would be helpful to have orthodontic lifetime maximums appear in the insurance verification. In addition, how orthodontic payments are made - monthly, annually, quarterly - as well as age limits for treatment.
1 vote -
Text to pay link ability for new contacts not in the system
It would be ideal to send a text to pay link to someone that is not yet in the system. The integration times can be long. We are left to keep searching the contact and send deposit link once we find that they are in the system/synced.
1 vote -
Business text line for contacts
When we create a new contact, please add a text line to put the Business name. It would be especially helpful if we can only put the business name and not have the first and last name required. We use Weave to fax reports to other healthcare providers and it is easier to save the contact information for a clinic rather than a specific doctor.
1 vote -
We need help integrating weave with our E-clinical works EMR
integration with Eclinical works EMR (electronic medical records )
1 vote -
Please consider confirmation writeback for manual sms as well
Please consider confirmation writeback for manual sms as well.
1 vote -
Have the date range on the filter be open-ended "in the last 30 days" instead of specified
Right now I have to specify the date range for the patient's last visit, meaning I'll have to edit the filter each time I create a campaign. If it was changed to "in the last 30 days", then I wouldn't have to go back in and change the filter each time I use it.
1 vote -
Scheduled individual messages
Some messages have varying intervals like medications. In other instances, the office may want to write up a discharge message in the morning and have it send out in the afternoon. Current reminders would send to too many patients, this would need to be individual.
3 votes -
Insurance Ideas
It would be nice to be able to verify all of patient's insurance if they have more than one! Otherwise, we have to stop & go to that insurance companies website to verify.
Wish there was also a way to link accounts. Especially if they have three insurances. Since Dentrix will only allow for two dental or medical insurances. We have patients like that.
I also can't understand that when verify insurances that the system doesn't understand which Delta Dental it is. Like if the patient has Delta Dental of Ohio & it switches it back to Delta of Indiana,…
2 votes -
Search Payments
It would be great if payments were "searchable". We've run into a few issues where a patient pays over the weekend or a holiday & we don't see their payments. It isn't linked to their account in Weave. We use MacPractice so that may be the root of the issue. We also have problems integrating the Auto-verify insurance & account balance features.
1 vote -
Add Quick fill tags and filtering of them
Our barrier to entry of the quick fill list is that we cannot sort patients, we would love tags, like AM or PM, that we can customize. Other examples would be a specific hygienist or dentist. If an opening comes available I should be able to click a filter button and select multiple tags for example if the opening is a hygiene appointment with Jane the hygienist at 4pm. I should be able to filter by the tags, any hygienist, Jane only, afternoon to narrow down a long list and fill the appointment quickly. Thank you!
2 votes -
Conflicting appt time reminders
Weave recently did an updated and ever since then, our patients with multiple appts are getting two confirmation texts with the two different times. Patients are SO confused and usually end up calling to straighten it out OR they just show up at the wrong time because they're confused. Patients just really need to get ONE text with the early time only.
1 vote -
Accessing personal voicemail remotely
There is currently no way to check personal voicemails from outside of the office. This is one of the most basic of features that is available on every phone system around the world, yet on Weave you can't do it.
Especially since COVID and remote work became more mainstream.
The mobile app only allows you to access the office's main voicemail. Why would every staff member need or be concerned with that?
1 vote -
Payments writeback to Dentrix instead of having to manually posting each transaction
Currently you have to manually post each transaction to the Dentrix ledger, which adds to the possibility of user errors being made. It would be great if the payment would writeback into the Dentrix ledger since you are already selecting the patient through Weave anyway.
3 votes -
Notification of Appointment Confirmations by Email
The Weave confirmation system can be unreliable. Patients have told us numerous times they have confirmed via email, but it is not recording the confirmation. We know this because patients get sent a SMS that specifically emphasizes they have not confirmed yet for an upcoming appointment. We use to get emails notifying us of appointment confirmations and while that was a lot of additional email fluff, that suddenly stopped sometime around February 2023 and was replaced with no feature to check on confirmation email interactions. We have complained about this numerous times and have been assured multiple times it is…
1 vote -
Inventory Management/Item Catalog
It would be helpful if there were a system within payments that would allow us to keep a detailed catalog of our goods and services and the associated costs.
For example, instead of keeping a separate catalog of the items we sell and then manually entering the associated charge into Weave payments, having a system in the Weave app that keeps that catalog so when we select a patient, we can select co-pay, deductible, peptides, etc. and the associated cost will automatically be applied.
This would also be helpful when there are payment disputes or when patients want an itemized…
1 vote -
Add filtering options for Text Messaging
We would like to see addition of filtering options for text messaging, as it is currently very overwhelming in its present format.
We would like to be able to filter messages that have not yet been sent for text writeback from the ones that have, and also be able to filter messages by date received as well as by content ("search within messages" similar to what phone texting and facebook messenger offer)
The Actionable tab is only useful to a certain extent as messages are moved from that list once they are responded to, and tags have to be manually…
5 votes -
Have a way to set where in the schedule Weave looks for appointments.
In my office, we tend to keep the appointment booking on the schedule because there are notes on the appointment that we would like to keep. Originally, we would simply move the appointment listing beyond our office hours into what would be a "Closed" time, and our previous messaging system wouldn't send reminders for it. If I were to put it as cancelled in my system, my EHR would delete the appointment and any notes with it.
Now it seems with Weave, it's sending reminders for appointments after my closing time. I'm fairly certain I did set my office hours…
2 votes -
Easy workaround to integrate Weave with Cloud9 - online scheduling
Hello,
Weave isn't fully integrated with Cloud9 online scheduling. But, there is a easy workaround to fix that.
Problem description: When using Weave online scheduling, it list ALL the available spots from Cloud9.Important information: Every appointment in Cloud9 requires the appointment code that describes the appointment type. Weave is capable to extract these codes/information.
Solution: Weave needs to filter the available time spots codes for New Patients - NP and BC - and eliminate the other codes.
That's all. One simple filter fixes the integration.This solution is applicable to every Cloud9 customer.
Please, contact me if you have…
1 vote -
schedule
It would be nice to remove notification badge in schedule option, if we take care of the text message through the "messages" option. Seems a little too much.
1 vote
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