Desktop App
1458 results found
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Family appointments
I have multiple families in our eagesoft system that sometimes have appointments on the same day but at different times. They are getting a text with all names stating their appointment start at a certain time even though two may be in the morning and the other in the afternoon. This is very confusing for the guardian and was wondering if there was a way we could have it set up to send out each individual patient with their specific time for their reminder appointment.
2 votes -
Sign digital faxes
An ability to annotate and sign digital faxes would be very helpful for all weave users especially those that handle prescriptions.
1 vote -
Integration with Crystal PM Declined Texting Option
Since Weave integrates with Crystal PM, it would be helpful for Weave to know NOT to send automated messages to patients when the DECLINED TEXTING box is checked in patient's Crystal profile. At this time, when I manually turn off messages under "message preferences," the system is still sending texts to patients regarding their preferences.
1 vote -
We would love for Weave to be integrated with PtEverywhere (our practice software).
Please work to integrate Weave to PtEverywhere (our practice software). PtEverywhere just released info that they can now be integrated with other software platforms to help improve business functions and ease between multiple software programs. Thank you!
1 vote -
Gmail Spam
Email campaigns are going to spam folders when sent to Gmail accounts. This is really bad, most of our patients use gmail as their primary email account.
3 votes -
Payment- Email Option
We are currently able to send text messages to patients when their account has a balance, which we find very helpful. However, we would appreciate the ability to also send the message via email. This would give us more flexibility in collecting payments. Currently, we have been copying the link from the text message and emailing it to the patient, but having a simpler option would be more convenient.
2 votes -
Tags
Tags should be in separate categories and more than one should be able to be chosen.
Actionable vs Descriptive
Actionable tags are removed once the action is marked complete. EX: Billing tag is marked complete, the next time the client reaches out, it doesn't have a billing tag, it can be marked as something else.
Descriptive tags are markers to describe the client. EX: prefers calls, prefers text, difficult client. These tags are never removed and allow the staff to have a better idea how to best communicate with the client
3 votes -
Emojis in Bulk Texts: Encode for Space and Engagement Boost
*Product Improvements
*What department are you in?
* Support
*Which Feature does this pertain to?
* Messaging
*What area of the Feature?
* Bulk texts
*What pain points/suggestions does the office have?
* They're unable to use emojis, if these were encoded as characters then it would give them more space and increase engagement.2 votes -
Pre-populating Addresses in Payment
If Weave is able to pull patient's names from our Eaglesoft system, I wish it would be able pre-populate the patient's addresses from our data base as well. Taking payments over the phone is a long process. Even when you type in their address, the City and Zip code do not get populated in.
2 votes -
Message Queue Filter
Filter to stay in place after setting in Message Queue
1 vote -
Patient Appointment Request Emails Need Identifying Information
We have patients who have the same name. How do we know which patient is contacting us. The email does not contain enough info to find the right patient, and we do not which to look stupid.
2 votes -
Move to Queue
the ability to drag and drop appts to new dates and times where Weave can recognize that as a new appt and NOT text patients on the wrong date.
Today we had a patient who we had cancelled but instead of cancelling, we moved the appt to queue and weave didnt recognize the reschedule and still texted the parent for the wrong date. It is almost impossible for us to actually cancel and then reenter the info into the curve appt.
4 votes -
Auto Fill Address
It would be very helpful and streamlined to have patient address auto fill with Visa payments.
3 votes -
RIng back
Hello,
I would like the option for the ring back function to ONLY ring back to the phone that originally placed a caller on hold. Seems silly for other users, not involved in the conversation to pick up a ring back. When it rings back all phones and a different person answers, It has the perception to our patients that our office is incompetent. Patients feel frustrated to have to reexplain the reason for their call.
Thank you,
Sage Hammer
Heights Eyecare
sage.hammer@heightseyecare.com
406-252-99273 votes -
Failed fax notification
It would be helpful to have a notification pop up (or a red alert on the fax icon) if a fax fails so we can deal with it promptly. We send a lot of faxes and I don't want to have to check the Sent folder and scroll down each time to see if it sent.
5 votes -
missed called notification
I called weave today to see if there was a way to get a notification for missed calls like we do in top right hand corner of screen for text messages. I was informed weave does not have that option yet. So I am suggesting if that could be made a option in the short future . Thank you
1 vote -
Customizable Refund Reason Options
*Product Improvements
*What department are you in?
* Support
*Which Feature does this pertain to?
* Payments
*What area of the Feature?
* Refunds
*What pain points/suggestions does the office have?
* This office does not like the 3 options available for the reason when you set up a refunds, they don't like that all 3 suggest fault on their part and wish to be able to write their own.2 votes -
Request for Payments History Default Setting Adjustment in Desktop App
*Product Improvements
*What department are you in?
* Support
*Which Feature does this pertain to?
* Payments
*What area of the Feature?
* The desktop payments history
*What pain points/suggestions does the office have?
* We recently changed the way the desktop app defaults to its payment history where text to pay goes off of the date it was invoiced vs date paid. This office wants it to go back to the date paid as they use the app along with the portal to look for discrepancy at the end of each day. So they are hoping to get the…2 votes -
Birthday Reminder Enhancement: Filter to Patients Seen in Last 10 Years
*Product Improvements
*What department are you in?
* Support
*Which Feature does this pertain to?
* Desktop App
*What area of the Feature?
* Birthday reminders
*What pain points/suggestions does the office have?
* Wants birthday reminders filtered to only patients he has seen in the last ten years.2 votes -
"Add Hyperlink Insertion Feature for Email Marketing Tool"
*Product Improvements
* submission from <@U04HH0R75PU>
*What department are you in?
* Support
*Which Feature does this pertain to?
* Email Marketing
*What area of the Feature?
* Email details
*What pain points/suggestions does the office have?
* Office would like a way to insert hyperlinks into emails instead of having to put a whole link2 votes
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