Desktop App
1459 results found
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widget improvements
I just posted some requests for the widget for the Brentwood office, the sam would apply for the Alameda office:
a. add email to the widget
b. integration of info upload to Nextech registration to reduce time and recontact to auto-populate the Nextech registration to allow immediately scheduling on Nextech2 votes -
"Enable Email Campaigns to Select Recipients from Existing CSV/Custom Contacts in Weave"
What department are you in?
SupportWhich Feature does this pertain to?
Email MarketingWhat area of the Feature?
RecipientsWhat pain points/suggestions does the office have?
Office's PMS doesn't integrate with Weave so they upload patients via CSV or custom contact. They want email marketing campaigns to be able to select recipients from the Weave app that they've already added via CSV file or custom contact without having to upload a separate csv file3 votes -
Allow text messages from Voicemail tab from non inputted new customers
We should be able to respond to any voicemail with a text message even if the customer/patient isn't uploaded into software via CSV file
2 votes -
Better Fax Organization: Tagging/Filtering for Multiple Numbers
What department are you in?
Onboarding
Which Feature does this pertain to?
Fax
What area of the Feature?
Tagging or filtering if office has multiple fax number
What pain points/suggestions does the office have?
At the moment if an office has multiple fax number they are not able to tell which number the fax came from unless they preview the fax. Or they can go into the Weave app and input in the recipient number.
It will be nice for office to be able to tag just like messages you can tag or filter by which number they want to…2 votes -
Mass Language Preference Change Needed for Spanish-speaking Patients
What department are you in?
Onboarding
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Language Preference
What pain points/suggestions does the office have?
I have an office with 99% of patients that speak only Spanish. I showed them how to change the language preference in the profile settings, but they have thousands of patients so this would be a huge task to go through and set the language for all of them.
He was hoping to have a way to do a mass change for language preferences since it would be easier to select those…2 votes -
Confirmation Prompt Needed for Deleting Auto-Reminders in Desktop App
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
auto-reminders
What pain points/suggestions does the office have?
the office request that when they are editing auto reminders that if they accidentally hit the delete button it will pop up and say something like to confirm that they actually want to delete that auto-reminder
Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
I don't know2 votes -
Text Message Templates Missing "Pet Name" Tag Option in Support Messaging Feature
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Template tags
What pain points/suggestions does the office have?
Manual text message templates don't have the option for "pet name" or "pets name" tag like the auto-reminders do.
Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
I don't know2 votes -
Office Requests Option to Hide/Remove Tag Feature in Messaging Inbox
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Tags
What pain points/suggestions does the office have?
This office ( and several others I've talked to) want to be able to "hide" or remove the tag feature from showing on the message inbox for their office (or at least by user)
Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
I don't know2 votes -
Add Insurance & Address Fields for Online Scheduling
Support
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Insurance / Address
What pain points/suggestions does the office have?
Customer would like to have insurance and address fields implemented to the site when patients book online.
Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
No2 votes -
"AviMark Calendar Sync Requested for Online Scheduling Integration"
What department are you in?
Onboarding
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
AviMark Integration with Online Scheduling (Calendar Sync feature)
What pain points/suggestions does the office have?
Office would like the online scheduling to be integrated with AviMark. They would like the Calendar Sync feature.
Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
No2 votes -
Effort to Manage Users Under Parent Account in Unify/Multi Feature
What department are you in?
Onboarding
Which Feature does this pertain to?
Unify/Multi
What area of the Feature?
Users
What pain points/suggestions does the office have?
The group would really like to be able to manage all users from the parent account regardless of whether or not that user has access to the parent account. It's difficult to manage them looking at multiple accounts.
Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
I don't know2 votes -
Birthday List
I need the birthday list to highlight the name I'm on and stay there between calls so I don't loose my place. It scrolls back to the top of the alphabetized list after each patient I help and then I have to scroll through the entire list again.
1 vote -
Numbers aren't for everyone?
I think it would be a great idea if all Weave users could not look at analytics part of phones. Sometime a team has a hard time with calls being answered by certain team members and not others. They do not take other things into consideration that managers/supervisors with admin rights do.
1 vote -
Remove the option to select the number to text
With the new update when you clock the messasge icon to text a patient you now have to select which number to text, home or cell and I think it just adds steps to the process as you can realistically only "text" a mobile number.
1 vote -
Neo veterinary integration
would like integration with Neo veterinary software
2 votes -
WIV: New Integrations (for Auto-Verifications)
Integrating insurance verification's auto-verification feature with various PMS with which we already integrate to provide WeavePlus functionality. This involves syncing the memberID of the primary insurance holder as well as the NPI and TaxID of the provider.
5 votes -
Move/Choose the location of the Weave Pop-Up
Right now, when Weave pops up -on my screen, it blocks the x box and other features of Cornerstone that I need to access. I find myself quickly ignoring the feature so I can access Cornerstone information and get the appointment set, ect.
1 vote -
Links not copyable anymore
You eliminated the ability to copy links in text to pay and forms. This is a big deal. I know there is a work around with forms, but the text to pay is a problem. There are many times we need that outside of Weave and now can't access. The reason it was great for forms is sometimes patients want us to email links for each family member all at one time to the Head of the household. Now we can't.
1 vote -
We need the ability to add photos to patient profiles, even if they were imported with our software.
We need the ability to add photos to patient profiles, even if they were imported with our software.
1 vote -
Appointment confirmation texts with questions
Appointment confirmation texts – when patients respond 'yes' to confirm their appointment, their text message gets archived into the ALL folder rather than actionable, which is great. BUT if they type 'yes' and add a question, the message also goes into ALL and we miss the question. If the patient types a “?” it should be coded to directly go to actionable.
1 vote
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