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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Archiving and Deleting Call and SMS History in Mobile App

    What department are you in?

    Support

    Which Feature does this pertain to?
    Mobile App

    What area of the Feature?
    Text message and phone history

    What pain points/suggestions does the office have?
    Wanting to be able to archive and/or delete call history and sms history in bulk.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  2. Tracking Appointment Reminders and Confirmations in Weave

    What department are you in?

    Support

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Appointment Auto-Reminders via Email

    What pain points/suggestions does the office have?
    Appointment reminders via email are difficult to track, if not impossible. The office would like to know how patients are confirming - whether it's via email or text and see the confirmation in Weave.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  3. "Automated Urgency Alerts for Inbound SMS in Patient Support"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Inbound SMS triggers

    What pain points/suggestions does the office have?
    The office would like when patients text in about an emergency that is would trigger an alert to their personal numbers, similar to VM notifications. Something that would allow them to be able to get to urgent messages without having to check their messages over the weekend. Specifically, she would like the system to be aware of any phrasing that could indicate an injury or problem without having to let their patients…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  4. "Role Assignment/Permissions: Need More Granular Control for Front Desk Staff in Weave"

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Role assignment/permissions

    What pain points/suggestions does the office have?
    The office's pain point is that they're having to assign Admin to their front desk staff, as they have them switch over the VM greetings as needed. They're concerned that they've been given too much access to Weave, and they would like to have the opportunity to have access to toggles (like Mobile App access), or additional user roles (like Payment Admins). Something that allows the front desk staff to change greetings…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  5. "Need Granular Permissions for Front Desk Staff to Change VM Greetings Without Full Admin Access"

    What department are you in?

    Support

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Role assignment/permissions

    What pain points/suggestions does the office have?
    The office's pain point is that they're having to assign Admin to their front desk staff, as they have them switch over the VM greetings as needed. They're concerned that they've been given too much access to Weave, and they would like to have the opportunity to have access to toggles (like Mobile App access), or additional user roles (like Payment Admins). Something that allows the front desk staff to change greetings…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  6. Pet Birthday and Recall Reminders Enhancement Requests

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Auto-Reminders

    What pain points/suggestions does the office have?
    Birthday Reminders:
    Doesn't recognize pet's birthday. "Pet's Name" isn't even an option to drag and drop in the text template.
    Recall Reminders: It doesn't specify which pet of the owner's is due to for what type of appointment. They'd love the ability to see that information within Weave and not have to go check in their PMS.
    Thinks we should have Auto-Payment Reminders for Text-To-Pay.

    2 votes
    0 comments  ·  Admin →
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  7. Managing Call Logs: Onboarding Office Suggests Clearable Call Records in Desktop App

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Phones

    What area of the Feature?
    Call logs in the desktop app

    What pain points/suggestions does the office have?
    This office would love to have a way to clear call records from the desktop app as a way of managing follow-ups with patients. They would like the ability to clear the call log from the app view if they've handled that call/called back that missed call. I explained that they're simply logs at this time, but the way of managing the calls similar to the text inbox is…

    2 votes
    0 comments  ·  Admin →
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  8. "Feature Request: Highlight Cancelled Appointment Messages in Weave"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Cancelled appointment messages

    What pain points/suggestions does the office have?
    Office is requesting a feature request for when a patient cancels an appointment through text if Weave can trigger the word cancel and bring the message thread to the top so it doesnt pile up with other auto reminder messages.

    2 votes
    0 comments  ·  Admin →
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  9. Enable Messaging to Unknown Numbers from Recent Calls List in Desktop App

    What department are you in?

    Support

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Sending messages

    What pain points/suggestions does the office have?
    In the desktop app > Phone > Recent Calls, if the calls are from random numbers that do not have client/patient profiles attached to them, the option to text the number from Recent Numbers is greyed out and not usable. The office would like to be able to start a message thread with people that don't have saved client information from the recent calls list.

    2 votes
    0 comments  ·  Admin →
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  10. Bulk Number Porting Request for Desktop App: Streamline the Process

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Desktop App

    What area of the Feature?
    Porting

    What pain points/suggestions does the office have?
    This office needs to port well over 100 numbers to Weave and they are very annoyed that they have to enter each number in one by one. For our larger multi groups and for offices with call centers, it would be beneficial to have an option to just copy/paste a list of numbers that they need to port over rather than having to enter them in one by one.

    2 votes
    0 comments  ·  Admin →
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  11. "Doctor Requests Enhanced Schedule View Filters in Onboarding"

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Scheduling Tab

    What area of the Feature?
    Schedule view

    What pain points/suggestions does the office have?
    Doctor would like it if we could filter their schedule view by appointment status other than confirmed/unconfirmed.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  12. widget improvements

    I just posted some requests for the widget for the Brentwood office, the sam would apply for the Alameda office:
    a. add email to the widget
    b. integration of info upload to Nextech registration to reduce time and recontact to auto-populate the Nextech registration to allow immediately scheduling on Nextech

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  13. "Enable Email Campaigns to Select Recipients from Existing CSV/Custom Contacts in Weave"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Email Marketing

    What area of the Feature?
    Recipients

    What pain points/suggestions does the office have?
    Office's PMS doesn't integrate with Weave so they upload patients via CSV or custom contact. They want email marketing campaigns to be able to select recipients from the Weave app that they've already added via CSV file or custom contact without having to upload a separate csv file

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Tracking Training Camp Completion in Weave Portal

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Training Camp Completion

    What pain points/suggestions does the office have?
    The office would like to know which of their users have completed Weave Training Camp. Is there some way to let them know in the Weave Portal?

    3 votes
    2 comments  ·  Admin →
    How important is this to you?

  15. Pain Point: Incoming Faxes Not Showing Recipient Department, Causing Operational Nightmare

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Fax

    What area of the Feature?
    Fax display in client

    What pain points/suggestions does the office have?
    I received the below email from a customer who has been an escalation for months (unrelated to this). I have a lot of empathy for her in this situation but am unsure what kind of resolution I can give her. What're your thoughts, product? Is this something on the roadmap whatsoever? p093021yabawg2d
    "Can I ask you to check on the status of another issue that has become significantly large? Incoming faxes.…

    4 votes
    1 comment  ·  Admin →
    How important is this to you?

  16. Allow text messages from Voicemail tab from non inputted new customers

    We should be able to respond to any voicemail with a text message even if the customer/patient isn't uploaded into software via CSV file

    2 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  17. Mass Language Preference Change Needed for Spanish-speaking Patients

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Language Preference
    What pain points/suggestions does the office have?
    I have an office with 99% of patients that speak only Spanish. I showed them how to change the language preference in the profile settings, but they have thousands of patients so this would be a huge task to go through and set the language for all of them.
    He was hoping to have a way to do a mass change for language preferences since it would be easier to select those…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  18. Confirmation Prompt Needed for Deleting Auto-Reminders in Desktop App

    What department are you in?

    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    auto-reminders
    What pain points/suggestions does the office have?
    the office request that when they are editing auto reminders that if they accidentally hit the delete button it will pop up and say something like to confirm that they actually want to delete that auto-reminder
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    I don't know

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. Office Requests Option to Hide/Remove Tag Feature in Messaging Inbox

    What department are you in?

    Support
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Tags
    What pain points/suggestions does the office have?
    This office ( and several others I've talked to) want to be able to "hide" or remove the tag feature from showing on the message inbox for their office (or at least by user)
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    I don't know

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. Add Insurance & Address Fields for Online Scheduling

    Support
    Which Feature does this pertain to?
    Online Scheduling
    What area of the Feature?
    Insurance / Address
    What pain points/suggestions does the office have?
    Customer would like to have insurance and address fields implemented to the site when patients book online.
    Is the customer registered on feedback.getweave.com? If so, they might be contacted by a product manager!
    No

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
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