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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Move phone tree to an upper position, so it's easier to find in the desktop app.

    We often change on-call physician to another line in our closed IVR, but it's too many steps to get to the phone tree. Would be easier if it was it's own option on the main left-side menu. Thank you.

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  2. Please be compatible with Chrome

    Please please please make a mobile desktop app that is compatible with Samsung Chromebook. As an office manager I desperately need the app and cannot on my new computer

    7 votes
    1 comment  ·  Desktop Client  ·  Admin →
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  3. Create categories under the "Quick fill LIST" section. (i.e. recalls quick fill, treatment quick fill, etc)

    2 votes
    0 comments  ·  Lists  ·  Admin →
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  4. allow a photo or logo to be included in review request so client knows who we are

    allow a photo or logo to be included in review request so client knows who we are example

    7 votes
    0 comments  ·  Reviews  ·  Admin →
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  5. Add a way to customize location of checkboxes

    A way of placing checkboxes on a premade picture that either patients or a dental office can mark if they have teeth missing and where etc.

    1 vote
    0 comments  ·  Forms  ·  Admin →
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  6. Clarify Form Builder Preview to Prevent Submission Confusion

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    Form Builder where you can preview all of the forms.
    What pain points/suggestions does the office have?
    One office was pretty confused on how to have patients fill out forms. They thought they could click on the form in form builder and have the patient fill it out there. If you go through the form you are actually able to fill in the boxes and submit the form and it tells you that the form has been submitted successfully, but then the…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  7. Online Scheduler

    Hi! We are currently working with Compulink EHR and it has stopped communicating with Weave. For example, Weave's online scheduler is showing every appointment time available for patients to request; however, we have a full schedule of patients and these time slots are no longer available. We are hoping that once a patient schedules an appointment that Weave will take away these times as "available" so patients are not requesting these specific times and being disappointed when the times are not available!

    2 votes
    0 comments  ·  Schedule  ·  Admin →
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  8. ability to email payment links

    Some older patients don't have smart phones and would like get statements through email

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  9. ability to turn off partial pay option

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  10. "Request for Proactive Notification System for Sync App Downtime and Errors"

    What department are you in?

    Support

    Which Feature does this pertain to?
    Sync Apps

    What area of the Feature?
    Integrations and downtime

    What pain points/suggestions does the office have?
    I hear this request often, especially with escalations
    The office would like a notification system with the Sync app. meaning if it disconnects or goes unhealthy or has errors, they'd like to be notifed. Rather then them having to find something wrong (like a patient gettings texted the wrong time) then call into weave and find out it's disconnected.
    They want us to be proactive in contacting them over issues with…

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  11. Improve sync time to weave when updating open dental

    Right now it takes about 10 minutes for information entered into Open Dental to sync and be available in Weave.

    For example, if I add a new patient John Smith to open dental, I have to wait 10 minutes to see them pop up in Weave. I would like to send them a digital form immediately but can't because I have to wait for Weave to sync.

    The same goes for entering a patient's insurance information in Open Dental. Have to wait 10 mins for it to show up in Weave. Same with phone number, email, or any other piece…

    2 votes
    0 comments  ·  Data Sync  ·  Admin →
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  12. "Request for Insurance Claim Management Services in Weave's WIV Feature"

    What department are you in?

    Support

    Which Feature does this pertain to?
    WIV

    What area of the Feature?
    Claims

    What pain points/suggestions does the office have?
    User/office would like to see Weave offer insurance claim management services/options in addition to verification.

    2 votes
    0 comments  ·  Admin →
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  13. Issues with Spanish Auto Reminders in Messaging Feature

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    Messaging

    What area of the Feature?
    Spanish Auto Reminders

    What pain points/suggestions does the office have?
    The appointment reminders are using some english words instead of Spanish on the day of the week and the month. For example, "de su cita el Wednesday de" should not say Wednesday, but Miercoles. And "Wednesday 18th de Janen nuestra" what is Janen? There is no month in Spanish that is Janen, are we thinking Enero? Thanks!

    2 votes
    0 comments  ·  Admin →
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  14. Prevent Data Overwrite: Offices Seek Honest Patient Responses for Forms

    What department are you in?

    Support

    Which Feature does this pertain to?
    Forms

    What area of the Feature?
    The auto generated messages when sending a pt forms

    What pain points/suggestions does the office have?
    The form will overwrite data in the pms. so they have existing patients entering 'no' on everything and erasing their own data, the office would like to change the auto generated message so they can let pts know to answer all of the questions earnestly so they do not overwrite their own data

    2 votes
    0 comments  ·  Admin →
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  15. Restrict access to listen to recorded calls

    I would like the ability to restrict who can listen to recorded phone calls to a singular role. We don't want our site leads to have access to that but we want them to be able to do everything else.

    1 vote
    0 comments  ·  Settings  ·  Admin →
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  16. Transfer Call

    TRANSFERRING CALLS. When a call is transferred (anyway - warm or blind) It would be nice if it said it was being transferred versus just ringing again. If i am not paying attention to the caller ID during the first time the phone rings and it rings again, I do the whole office greeting instead of just saying "This is..."

    Is there a way that we can fix this? It would be very helpful to know if the call is being transferred.

    2 votes
    0 comments  ·  Advanced Filters  ·  Admin →
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  17. PCI COMPLIANCE!

    PCI Compliance may be a reason we have to stop using weave.... Our company cannot be held liable for Weave not being able to block recording of credit cards. I see this issue has been posted before but is not being addressed. Most of your clients probably don't even realize this danger is in the wings....PLEASE ADDRESS THIS!!

    5 votes
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?

  18. Need ability to do an email campaign with parent company to get database info from subcompanies

    Want to create mass email campaign for my two companies that are controlled by a parent company but currently need to create campaign for each company since parent company doesn't have this feature.

    1 vote
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  19. "Sales Request: Add BlueCross BlueShield Availity to Insurance Verification Payer List"

    What department are you in?

    Sales

    Which Feature does this pertain to?
    Integrations

    What area of the Feature?
    insurance verification payer

    What pain points/suggestions does the office have?
    Adding a payer to the insurance verification payer list. Need BlueCross BlueShield Availity added

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. Onboarding Feedback: Dr Jeffrey Dislikes 15-Character Password Requirement

    What department are you in?

    Onboarding

    Which Feature does this pertain to?
    User Functionality

    What area of the Feature?
    Password

    What pain points/suggestions does the office have?
    Dr Jeffrey does not like the 15 character password requirements

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
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