Desktop App
1147 results found
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"Rescheduled Appointment" Reminders
Bringing back the code that tells Weave a "rescheduled" appointment is still an appointment and needs a reminder. Our office reschedules appointments rather than cancelling and making a new one, it would be incredibly helpful if those appointments still got reminders.
3 votes -
soft phone
It would nice if we could have access to our contact directories on our soft phones. That is such a time saver!
1 vote -
collections List
Our collections list is not syncing with our Compulink platform. Please advise.
1 vote -
Emergency After hours calls, we need to be able to see calls that came in, if no messsage was left
On Saturday 2/24, a call came in at 7:30 am, but there was no record of it. The patient pressed a button, to get to the on call doctor, me, however I never received the call, it went right to voice mail. I did not see the VM till monday 2/26. I was in the office on Saturday, and my people look for messages, as well as who called in. The patient had an emergency, and was leaving town next day. I did not get the call, and the patient probably thinks I am an uncaring practice, which no doubt…
1 vote -
middle name
Please add patient middle names so that we can differentiate between patients that have the same name. When I'm looking at our Eaglesoft software, it includes a middle name and if I had the middle name in Weave, I could differentiate without having to go into the patient's chart to find out their age.
3 votes -
Filter by tags and new
You should be able to filter your messages by tag(s) AND new, untagged messages, instead of having to check either tags or new messages at a time. For instance my reception team I want to see the "Scheduling" tag and some of their individual ones, but also to see all new incoming messages so that they can tag those accordingly.
1 vote -
SMS/Tags notification badge
If you have your Messages inbox filtered by tags and/or departments, you should only receive a notification badge (the red 1 that shows up on the icon) for the messages inside of those filters. Otherwise it's very confusing and requires frequent checks just to see if there's really something there for you.
1 vote -
Have tags notify the assigned person desktop+mobile app
When you assign a tag to a message, the person/people assigned to that tag should receive a notification (like a call pop or like a team chat does) that informs them that a message was tagged for them. Right now we each have to check daily to see if we were tagged in anything, which is very slow for patient communication.
1 vote -
google review follow up message
it would be nice if weave could send a reminder message/email to patient's if they have not left us a review.
1 vote -
Consistency between plans
We have found the information is not consistent between plans and isn't very user friendly. Some plans we can view deductibles as well as maximums and some we can only view one or the other. I feel this could be a great product with more work. Thanks!!
1 vote -
Insurance Verification
The function of this add-on feature sounds AWESOME. I think it's a work in progress still. It should be uniform in what information is displayed. Some display percents allowed, some display maximums (super helpful and a great selling point) some do not display at all. The length of time that it takes to click "verify" and have the information in front of you is way too long and CANNOT be done while on the phone or while someone is waiting in front of you. In turn defeats the purpose. I can log in online to the insurance carrier faster for…
1 vote -
My desktop app has to be force closed one than one throughout the day because it freezes too much. Anyone else?
My desktop app has to be force closed more than once throughout the day because it freezes too much. Anyone else?
1 vote -
appointment reminder
Is there any way we can send a separate message to confirm patient appointment who have been pre-appointed n advance?
1 vote -
Manually Modify User Passwords and Login Audit Trails
I would like to be able to reset the password of a user without sending a reset email, I should be able to set a password through the admin portal and an email be sent notifying the user for security can be sent. I also would like login audit trails for failed attempts and IPs where a user is logging in.
2 votes -
CREDIT CARD TYPE VISIBLE IN PAYMENT WINDOW (caps for emphasis, not flame :-))
Since most, if not all, Weave clients have to transfer payment data captured in Weave/Stripe, to their own practice management software, it would be great if, when that credit card is run, we are able to see what type of card was used.
In my situation, which I suspect is pretty common with most of Weave's clients, our practice software requires the card type to enter payment into the system. Also like most clients (I'm guessing), we usually have Weave super-imposed over our practice software. It would be an incredible help if, when using Weave to make a payment, the…
2 votes -
payment plan custom time
The number of payments for recurring payments should be customizable. Locking to 3 month increments is an interesting design choice. Also, i'd like an alert when payments are processed since it does not write back to my PMS so my team knows to apply the payment.
1 vote -
time clock in for staff
Have a function time tracking function for staff and allow weave to sync this data to a payroll processor such as Gusto or ADP. I would gladly pay an extra $20-$30 a month for this feature.
1 vote -
Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.
Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.
2 votes -
Adding Delta Dental of Wyoming to the Verification List as a new payer
A large majority of our patients have Delta Dental Of Wyoming. Sure would be nice to add them to your payor list. Also it would be nice if you could see which Insurance companies are enrolled prior to adding the service to your account an then having to go through the process to opt out.
1 vote -
Self Check-In
Would love to have the patient self check-in option to be able to text to pt regardless of if they need forms filled out or not.
1 vote
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