Desktop App
1409 results found
-
Integration with Impromed - Phone Numbers
Within Impromed software, the integration is pulling the phone numbers from the Patient File versus the Client File. This ends up with sometimes pulling the wrong number to text and then the integration is no longer useful for this feature.
2 votes -
Payment User IDs
When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.
2 votes -
Mobile App User History in Admin
It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!
2 votes -
Reports
The ability to have a report of how a patient confirms email vs. text. So you can determine which method is most effective.
The ability to see how a specific patient confirms. and an expanded "positive" response list to confirm such as "Yes, I will make it."
2 votes -
Cancel Confirmation for the day.
Ok, I would like to suggest that we are able to go into the schedule in Weave for a specific day and select a specific provider and then click a button that says not to confirm that days appointments. This is great for when a provider need to reschedule the day due to vacations etc.
2 votes -
Improvement recommendation
We are a veterinary hospital. Birthday under client should be the pet's birthday or get rid of the line completely. The birthday is confusing it is always the current date for every client/pateint.
2 votes -
Follow up customization phone call
Follow up customization phone call once we begin utilizing the phone system as their are many detailed customizations that are not addressed in the initial phone call and are unable to be manually changed in the admin portal.
2 votes -
Delete Employee Chats not created by you
It would super helpful as an ADMIN to be able to delete chats that you did not create and a way that you can remove rights to create new chats for employees. We have some employees chatting negative things about other employees and as Office Manager no way to stop it. Thanks!
2 votes -
notifications apple watch broken
This week the notifications on my apple phone and watch are no longer showing up. Notifications are all turned on in settings. For the last year it worked fine. Please fix this I use the watch notifications all the time.
2 votes -
Appointment Length Reminder Option
I would like there to be an option for automated appointment confirmation texts to include the length of the appointment, not just the start time. Many patients forget that part.
2 votes -
Schedule View
We really like the schedule view in the mobile app. We could like to be able to see that view in the desktop app as well.
2 votes -
a week in advance message queue
Message Queue should show who will be receiving messages a week in advance besides the current week and past week.
2 votes -
see missed call by call group
for a practice with more then one dept (call group) if can add a option my missed calls to see what dept. missed the call for the right dept to return the call
and for management can keep track2 votes -
Incorrect payment fix
If a payment was collected on the wrong patient by mistake, there is no way to correct this.
2 votes -
Team Chat: Multiple Chat Windows
I think it would be helpful if there was an option to have multiple windows open at a time. For example, I'd like to be able to keep my team chat open while also having a client conversation in a separate window, rather than having to switch back and forth within the desktop app.
2 votes -
Compulink Integration using wrong Patient ID
When interfacing with Compulink software, the patient ID should be the patient account number, not the patient EHR number. You cannot perform a patient search using the EHR number. It is actually very difficult to find the patient EHR number as it is only accessible in the EXAM screen.
2 votes -
Check In Kiosk
A check in kiosk that integrates with our practice management software (Eyefinity EPM). This would help stream line the check in process to ensure accurate data entry for patients accounts and ability for them to sign required consent forms with visits.
2 votes -
Quick fill numbers
Our office uses quick fill but we only offer one time slot at a time. Can we get rid of the numbering system? It looks odd that there is a 1. in the middle of our message
2 votes -
Revolution Integration
Is there any ETA or plan to bring the "save the date" reminders to Revolution? Also, is there any update on when to expect "messaging 2.0"?
2 votes -
Revert calculation of missed calls to previous calc
The calculation for missed calls changed with the last update. Previously, only missed calls were counted in the "missed" number. Now Missed and Abandoned are included. This makes the number much higher, and out of our front desks control as people hang up frequently when they realize they are supposed to text their arrival and not call. Please change the calculation back to the previous method, or add an option on how to calculate.
2 votes
- Don't see your idea?