Desktop App
1138 results found
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Card Holder Name on Terminal Payments
In the card not present payments, the card holder name shows up in the invoice history, but for some reason, with card present transactions using the terminal, the card holder name does not appear. Can this be adjusted so the card holder name shows up in the invoice history for card present transactions?
1 vote -
Server disconnected notification
It would be great if customers were automatically notified when their server lost connection with Weave.
I know some issues are intermittent so having it send around the 24 hour mark sounds like a good idea to me.
1 vote -
Payment- Email Option
We are currently able to send text messages to patients when their account has a balance, which we find very helpful. However, we would appreciate the ability to also send the message via email. This would give us more flexibility in collecting payments. Currently, we have been copying the link from the text message and emailing it to the patient, but having a simpler option would be more convenient.
1 vote -
Explain Grey bubble in patient profile
The grey bubble in the patient profile does not explain why we can't message a patient. If we could perhaps get an "i" over the bubble then hover and see a message like "this patient has no number" or "Please contact support via 18885795668" that would be much more helpful.
1 vote -
Pre-populating Addresses in Payment
If Weave is able to pull patient's names from our Eaglesoft system, I wish it would be able pre-populate the patient's addresses from our data base as well. Taking payments over the phone is a long process. Even when you type in their address, the City and Zip code do not get populated in.
1 vote -
give filter option of bithday years to send bulk texts to.
Ex: We would like to send back to school text to patients born between 2003-2018.
Right now the only filter option is a minimum age
1 vote -
Chromebook
It would be so helpful if the Weave desktop app was compatible with Chromebook!! Not being able to utilize the desktop app makes it very hard to utilize the software. It would be a tremendous help in our practice.
1 vote -
Birthday message template should not be a Weave ad
For reminder (e.g., birthdays) emails, those should be editable - at least to some degree. Currently, the "Email provided courtesy of Weave" is way too large - it's as large as the main text - and it strips away any sincerity by turning a birthday message into Weave spam. Everyone knows they are automated but we do not need to blast and confirm that.
This email serves equally as an advertisement for Weave which I feel is in poor taste. It feels like Weave is using us to get their name out there, when these are our hard-earned patients, not…
1 vote -
Appointment scheduler showing scheduler dates which are marked as Schedule Exception available on the online scheduling option.
Appointment scheduler showing scheduler dates which are marked "Schedule Exception" meaning not available in our OfficeMate. But the Weave scheduler portal is showing those dates as available for patients to request.
1 vote -
text to pay
There recently was a change in the text to pay feature which is causing problems with the reconciling at the end of the day. Can you kindly put it back to the history reflecting the payments for the day. Until recently both the portal and the desktop app would default to showing text to pay payments on the day they were paid not the day they were sent out. Now it defaults to the latter and that is what is causing the discrepancy in payments between the admin portal and the desktop app. How you had it set up was…
1 vote -
Email add
Email added to patient contact list.
1 vote -
Online Appointment request optional
Have an optional button for the *Note in Custom Fields.
1 vote -
Function of the Chat Now/text widget on our websites
When patients or potential patients use the Chat Now/text widget on our website and the office is closed, texts need to be an actionable item in the app. Currently the automated response goes out and the text automatically appears read or done. When multiple texts are coming through they go unnoticed and are not responded too in a timely manner or at all. Now we must remove from our website which sets us back light years in convenience for patients.
1 vote -
Time stamp on appointment requests
Time stamps on the schedule requests would be great- meaning a time/date of when the request was completed so we know how long it has been.
1 vote -
Payment Message Template
Changing the name and adding additional templates to the options for templates in the Request Payment area would be helpful especially since the same messages wouldn't be appropriate for patients with insurance as patients without.
1 vote -
Bulk Messaging Test Messages
Within the bulk email section of the Weave Admin Portal, you can send a test message before sending it out to the entire group. Weave needs to add this function for the Bulk Text Messaging feature. Right now, if I send a test message it eats into the overall number I'm paying for to reach actual patients.
1 vote -
Outbound number selection- NEEDS DEFAULT OPTION!
Please discontinue the NEW feature requiring us to input "Select outbound line". We make hundreds of phone calls a day and ONLY want our outbound calls coming from the main line. Otherwise, clients do not pick up. We have a dozen employees and they will not remember to pick the "Main outbound line" with each phone call. If the feature can't be removed for our business, please make it possible to pick a DEFAULT outbound number, so we can pick our main number.
1 vote -
Text connect
Hello,
The text connect feature sends patient messages to the "all" tab so we are not notified there is a response required. Please update text connect messages to go to the "actionable" tab. It, unfortunately, does not make sense to keep having to check through hundreds of messages.
1 vote -
Online Bill Pay - Add Invoice# text box
Hello. Our practice is starting to use Weave Payments and will be dropping our other service provider.
We noticed that the Online Bill Pay does not have an option for patients to put the invoice number. Our old service provider has this.
This greatly help us identify the invoice the patient is paying for. We hope that you add this soon. Thank you.
1 vote -
reviews
Currently review requests are only sent if a client confirms the appointment. Majority of our clients do not confirm but still show up and therefore do not get review requests. We need a way to have review requests sent to every client with an appointment confirmed or not (with the exception of if it was cancelled or rescheduled).
1 vote
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