Desktop App
1143 results found
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Separate payouts instead of batching
The batched payouts are confusing. We're trying to find when an invoice was paid out and there can be a lag of 2-3 days, we have to look through a couple different batches to find the correct payout. It would be great if there's an easier way to do this. Customer prefers that payouts are submitted individually.
1 vote -
Call pop integration (programable button add-on)
Many offices use patient management systems or call logging programs that don't officially integrate with weave. While we are working on getting more integrations set up in the future, it would be very useful if offices were able to have a rough integration with Weave and any program they use by having there be a programable button on their Weave Desktop client that could take them to the program or website of their choice. If it was a call logging program they wanted Weave to be connected to, it would be helpful if the button was located on the call…
1 vote -
Client account balance in phone app
We would like to be able to see client account balances in the phone app, please (ImproMed practice management software). This is important information to have when someone calls for emergency service after hours.
1 vote -
Voice mail
We would love to see Voice Mail transcription in the email that is sent to the office/user. We currently forward our phones to Ring Central whenever we can't answer the phone (whether we are open or closed), so that we can see the full VM transcription in the email. The manager receive the VM emails as well as the main/front desk email address. It keeps the team accountable -- ie, the manager can check that the team answers/responds to voice messages.
1 vote -
Reviews into Social Feed
I've used Birdeye-- they had an automation for uploading reviews into facebook feed. Thank you for considering this!
1 vote -
scheduling
Make it more clear that the client is filling out the Patient (Pet) information when scheduling. 9/10 of our online scheduling requests fill out their own information instead of pet's information where it says "patient".
1 vote -
scheduling
Have an option for clinics to put a note that if they are a new client, to call rather than fill out online request. We require deposits and detailed information for new clients and end up having to call them anyways.
1 vote -
International (remote/virtual) front desk assistant
We need our virtual assistants to be able to receive and make calls from international locations. Right now Weave's response is that they do not support calls outside of US and Canada.
1 vote -
Additional Message Queue filter
It would be beneficial in the Message Queue dashboard to have an option to filter based on Practitioner/Provider along with Status/Message Type/Method.
Our providers are diligent about wanting to know their individual stats for reminders going out, confirmed, failed etc. The ability to see that instead of the entire locations messages would be beneficial for seeing how our reminders are performing.
1 vote -
Appointment time quote
Remove appointment time quote when booking appointment online. We don't need it to say "Appointment should take about 30 minutes" etc. Or change it so it doesn't specifically book that amount of time out on Officemate.
1 vote -
Lock patient's name on the form when sending it out
Please allow for an option to lock the patient's name in the form so parents cannot change the name by putting their own info accidentally. It creates a lot of confusion when going back to look for the patient.
1 vote -
Integrate with Patient Now
I am switching to Patient Now, I would like Weave to integrate.
1 vote -
Add Ability to Restrict Analytics to Certain Roles
Please add the ability to restrict who can view Analytics in the Desktop App and on the Web portal. Right now, everyone can view analytics and we really only want managers to have access to those. It would be nice if they could be restricted by role, so Team Members can't see the Analytics option in the app or on the web, while Phones Managers can.
1 vote -
analytics on Weave apopintments
Subject: Enhancement of Analytical Data and Pixel Creation for Weave Appointments
Dear Weave Team,
I hope this message finds you well. I am writing to you today as a loyal user of your platform with a suggestion that I believe could significantly improve the user experience and the efficiency of your service.
One area where I see potential for improvement is in the provision of analytical data for Weave appointments. Currently, while the scheduling functionality is robust and reliable, I believe there is a missed opportunity in not providing users with deep insights and analytics about these appointments.
Having access…
1 vote -
Increase application window size
The limit on the size you can make the application is quite frustrating at times. It would be nice to be able to increase the size to equal screen height.
1 vote -
Combine incoming forms?
Can we not have all the incoming forms on the dashboard combined? We are having to search through three different folders to find patient paperwork (with write backs, without write backs and the inbox which shows older incoming forms). We would prefer to have them all in one folder. We don't need the "needs review", "approved", "rejected" etc. Just one folder :)
1 vote -
Not log us out so quick
The desktop dashboard seems to log us out pretty quickly. It would be nice if it were to keep us logged in longer. It takes us longer to check a patient in when we are trying to find their paperwork.
1 vote -
Issue with changing servers
I worked with an office who, when they changed servers, lost all of their quickfill list information and was pretty upset about it. They suggested instead of creating a whole new integration for when they changed servers, instead linking the new server to the old integration so as to keep the old data.
1 vote -
Reminder Provider
Option in Automated Reminders to allow for the ability to send only the provider's last name, not the entire formal name of the provider.
1 vote -
Identify "Unknown" Office User in Call Records CSV for users using the weave mobile app
When you export a CSV of call records, the weave system is not identifying the "Office User" utilizing the mobile app, instead it is identifying them as "Unknown", so it is difficult to analyze our call volume by user. We are a fully remote team and using the app and softphone is the norm.
1 vote
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