Desktop App
1409 results found
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Mobile App Call Parking
It is essential for us to be able to transfer calls from the mobile app to the desk phones. A few of us often work from home and and need the ability to be able to transfer calls back to the clinic for on site staff members to handle things as needed.
2 votes -
Credit Card Posting
I would like to be able to intergrate running payments directly into our patients ledgers, we had the software capabilities with our old merchant services TSYS and since switching to Weave we have to manually go in and post the payment to the patient ledger now.
2 votes -
Weave payments
1: online payments through our website
2: Ability to refund a patient without having to charge their card first
3. batch card machine payments at the end of day
4. auto record card machine payments on website2 votes -
Converting files to PDF
Hi- This is Jo. Our office has been using Weave for a while now and even though we love the features; my frustration comes from having to convert png to pdf now. Having to download the wellness forms and then convert to pdf, then save again and finally importing the file is very inconvenient! Especially in an office that is sooo busy! It would be great if you looked into this and make a change. Thanks in advance.
2 votes -
text receipt
Offer a text option for credit card receipts.
2 votes -
Extension Transfers via iPhone App
It would be nice if on the iPhone app we had the ability to transfer only a specific extension to our cell phone rather than an entire company's lines. We have managers that transfer between clinics a lot and having the ability to have one phone number's extension transfer would be a bit game changer.
2 votes -
Integration with Cornerstone appt types
Please integrate Cornerstone appointment types (reasons for visit) with Appointment types in Weave.
2 votes -
CSV Upload: Support Pet Names, too
We are a Vet practice and use both Clients (animal owner) and patients (the animal) with some clients with multiple patients. It would be nice to include the patients names when uploading the CSV file. Mike
2 votes -
Open Cornerstone PVL from weave app
Ability to pull up cornerstone patient visit list from weave incoming call alert
2 votes -
Dentrix Auto Dial
Dentrix has an auto-dial feature that allows us to click on a phone number to be automatically dialed on our phones. This Dentrix feature does not work with Weave. It would be a major time saver when reaching out to our overdue recall patients.
2 votes -
Have the review button on the automatic review sender available to link to your website instead.
On Review sending automatic reminders, we should be able to customize the button that is automatically generated. It would be nice to direct them though our website so our reviews can be monitored through our program.
1 vote -
Visa processing address feature needs work
Our office uses Weave for processing our insurance payments that come in the form of a visa payment. We have added the insurance companies as "patients" and then just process the payment. We use our office address for processing the payments. There are times when we have to enter the address over and over and over before it will accept it and process the payment. Other times, it's smooth. Can this bug be worked out? It's been going on for a long time now. Thank-you.
1 vote -
Unique Text Message Capability
Our office issues unique phone numbers to many office staff, so it would be nice if we can have both calling and texting to that phone number instead of just calling, as it is confusing to patients that they can call one phone number, but text a different phone number.
1 vote -
Payment
Weave payments do not sync/write back to Fuse PMS. This would be very helpful. Please add. Thanks!
1 vote -
Automated appointment reminders
When a patient cancels an appointment within the time frame that an automated appointment reminder is to go out is there a way for that reminder to be stopped. For example: patient had an appointment on 11/14/24. Patient called on 11/13/24 to cancel that appointment and reschedule to another day. Patient received an text message on the morning of 11/14/24 to remind them of that appointment that was already canceled. This confuses patients and becomes an issue.
1 vote -
Export CSV file & PDF of Phone Analytics for record keeping & productivity reports.
Is it possible to add the CSV feature for call analytics on device extensions? I understand that having a PDF of the graph looks good but it’s not practical for record keeping and user accountability. Or, could you add the device extension to the table graph? I’m able to pull the extension aggregates on Sources, so the data is there. It’s just the option to export it out that’s missing. I’ll attach the raw data for your visualization. Let me know if you have other questions.
1 vote -
Voicemail Notification - for EMERGENCY after hour calls
Option for phone to ring to the on-call provider, rather than just a text or email. THESE ARE EMERGENCY CALLS!
1 vote -
Easier to search for specific patients
We have many patients with the same names and dates of birth and it's extremely difficult to differentiate between the patients without having their date of birth or visible when searching for them. It'd be helpful to have their "FUSE ID" from our practice management system viewable on Weave too since this is one way we can easily differentiate between patients.
1 vote -
Microsoft Teams Integration
Need an integration with Microsoft Teams. Would be very helpful if incoming text messages could go to a Teams channel so everyone can see it come through.
1 vote -
bulk message
the reason why bulk message is useful is for office to fill a LAST MIN. cancelled appointment but if we are unable to send right away, but need to schedule the bulk message to 1 hr later, it is not as useful. pleae allow offices to send bulk message right away with a click instead of schedule the bulk message for 30 min to 1 hr later. thanks.
1 vote
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