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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. I AM GOING CRAZY!!!!!!!!!!!!!!!!!!!!!! THE NEW WEAVE INTERFACE IS SCREWING WITH MY WORKDAY!!!!

    I DOWNLOADED THE NEW WEAVE INTERFACE FROM A SUGGESTION BY NATE NELSON YESTERDAY AND IT IS CURRENTLY MAKING ME GO INSANE!!!!!!!!!!!!! EVERYTIME A CALL/TEXT/EMAIL/FAX COMES IN ON THE POP UP MY CURSOR LEAVES WHATEVER I AM DOING AND GOES TO WEAVE!!!!!!!!!!!!!!!!!!!! I HATE IT!!!!!!!! IT AM IN THE MIDDLE OF A CHART NOTE, TAKING A DICATION FROM THE DOCTOR, WRITING AN EMAIL, DOING MY JOB AND THE CURSOR LEAVES AND GOES TO WEAVE. I HAVE BEEN IN THE MIDDLE OF MAKING IMPORTANT NOTES AND THE CURSOR DISAPPEARS AND I AM NOT TYPING ANYTHING. INCLUDING JUST NOW ON THIS MESSAGE. AHHHHHHHHH!!!!!!…

    1 vote
    1 comment  ·  Integrations  ·  Admin →
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  2. weave payment fees

    Is there a way for our fees to come out in a lump sum versus with each transaction? Our accountant wants us to change it. Thanks.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  3. Bulk message past due hygiene patients to fill open schedule

    On the app, if you click lists, then over due patients it brings up a list of different times of past due recall patients. It would be soooooooo much easier if you could copy, cut and paste these specific lists and place them in bulk messaging to fill an opening on your hyg. schedule. Bulk messaging is too complicated to save as csv file from dental software, then import in specific parameters!

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  4. I should be able to select the greeting played. Several times, the wrong greeting has played. Give us the options to select greeting.

    We have several greeting, like Office Hours, Vacation, On Another Call, Weekend Greeting, and many times the greeting get scrambled and I need to call customer support so it can be fixed. Give the office the ability to select their own greetings

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  5. Filter patient forms when selecting from drop down menu desktop app

    When sending forms to patient from weave desktop app you have to select form from drop down menu. All forms that we have created show up but we only use about 4 of them on daily basis. Would like an option to filter which form are in drop down menu.

    1 vote
    0 comments  ·  Forms  ·  Admin →
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  6. allow DESKTOP APP to furnish patient specific QR code for forms kiosk instead of having to rely on weave forms portal

    1 vote
    0 comments  ·  Forms  ·  Admin →
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  7. reminders for multiple same day appointments

    When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.

    4 votes
    2 comments  ·  Text Messaging  ·  Admin →
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  8. Manage Direct Messaging Capability at User Level

    Manage Direct Messaging Capability at User Level - ability to turn on or off this function in User Management. Would like capability to turn it off if needed and the ability to audit text messaging between team members either thru the desktop app or via some reporting capability.

    1 vote
    Started  ·  2 comments  ·  Text Messaging  ·  Admin →
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  9. Confirmed via Weave

    When patients confirm via weave, notate in appt "confirmed via weave"

    7 votes
    1 comment  ·  Schedule  ·  Admin →
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  10. Time in 24-hour format

    For setting like Office Hours, either use a 24-hour format or allow users to choose that format to avoid AM/PM mistakes.

    2 votes
    0 comments  ·  Settings  ·  Admin →
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  11. recall for patients' 6 month cleaning needs to be fixed

    I had a patient who called the beginning of April to say she will be in town the end of April, and will like to make an appointment for a night guard impression. She was also supposed to get a text April 15th to schedule her cleaning in June. Because she was scheduled for a 20 minute night guard impression, she did not get her alert to schedule a cleaning. Usually, most people would understand that this is a glitch in your system, but she ripped me apart. And honestly, though I don't love her language and manner of how…

    1 vote
    0 comments  ·  Auto Email Reminders  ·  Admin →
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  12. Integrate with Chiro8000 software - Please!!!

    When will weave be putting integration with Chiro8000 into the production que - we have been with weave for almost a year without progress and I am tired of paying additional money per month to keep review wave so we can send patient reminders.........

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  13. Want to be able to respond to weave reviews.

    Want to be able to click on a weave review and respond to it like a FB or Google review.

    2 votes
    1 comment  ·  Reviews  ·  Admin →
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  14. Incoming message notifications by Department

    We should be able to, by user, on the mobile + desktop app be able to set message notifications AND the red badge on the icon to show by department. My billing departments and on-call doctors do not want to be notified for messages in the Main Line and vice-versa.

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  15. Receptionist Console

    Ability to see presence across many phones/users.

    8 votes
    6 comments  ·  Phones  ·  Admin →
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  16. Adding notes to appointment requests

    It would be nice to be able to add notes on appt requests to see where we are at in the process. Ie: If unable to get ahold of the owner, owner was contacted, etc.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
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  17. we need auto fill to be disable on patient forms

    When patients are getting forms texted to them, they have an option to auto-fill or manually. We need auto-fill to be disabled. Some phones will not let the patient fill out their health history when they choose auto-fill.

    1 vote
    0 comments  ·  Forms  ·  Admin →
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  18. Weave Payments having the ability to take multiple cards at once

    It would be nice to have the ability to use multiple cards towards a balance without needing to make separate transactions with different amounts. It is easier on the staff and the patient.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  19. schedule

    It would be great to be able to do scheduling through Weave and have a schedule we could block of existing appointments. For those who aren't integrated - or even at least block off times since schedules change week to week for all providers. Every other Saturday, etc.

    4 votes
    1 comment  ·  Schedule  ·  Admin →
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  20. Suggestion for Phone Analytics Improvement to Track Missed and Answered Calls

    *Product Improvements * submission from <@U03FVQ2M3RR> *What department are you in? * Support *Which Feature does this pertain to? * Admin Portal *What area of the Feature? * Phone Analytics *What pain points/suggestions does the office have? * The office would like it if they could see which specific phones are having the most missed and answered calls, to help them better improve their office's answer rate. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * I don't know *Either way, what email do they use? * alex@tidewatervethosp.com|alex@tidewatervethosp.com *Name of office…

    2 votes
    0 comments  ·  Admin →
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