Desktop App
1154 results found
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Edit automated message from "Digital Forms Template" button
Hello,
I spoke with 3 customer reps regarding this feature and was told to enter it as a feature request here.There's an automated message that shows up after selecting a form under "Digital Form Templates" on the Weave desktop app. From what I was told by the representative, this field is currently not editable.
Can you please make it possible to edit this automated message after selecting a "Digital Form Template"? We would like to add some verbiage about the office, etc.
Thank you.
2 votes -
Filtering Prospective Patients
We would like the capability of filtering our prospective patients. When a new patient is added to our system and has not yet been booked for an appointment, they come up as a prospective patient on the app. It would be nice is these patients could be filtered and show up in the list section. This would allow us to easily follow up with patients (phone or text) that have not yet booked an initial exam.
1 vote -
Add memo line to payment transaction screen
I just started using Weave and would like to suggest an addition to the payment screen. We would LOVE to have a memo line where we can free type (ie: a description of the charge or the provider, etc.). This would greatly decrease the amount of time spent applying payments into our EMR system. We breakdown each payment, per provider, so some of the charge transaction would go to one provider and the other portion may go to another provider. Without this memo section, we have to look up every transaction to determine how to break it down. With the…
1 vote -
Write back to text reminders
When a notification (your glasses or contacts have arrived) text is sent out to a patient it would be nice if Weave could write back in the patient chart that they were notified by text.
4 votes -
Positive Patient Responses for confirmations are not being recorded as confirmations.
Patients have provided us screenshot proof that they have responded with simple responses like "C" and "Yes" for the automated system to ignore their confirmation. We also see proof of this on our end because we have a custom message that gets sent for those who are not confirmed. We have seen "C" get ignored for "Yes" to work later and the opposite ("yes" to get ignored, and "C" to work later). Inconsistency in an automated system means the system cannot be relied upon... upset patients = unhappy practice = bad weave client experience.
1 vote -
Online Scheduling continues to be Broken / Not As Advertised for Eaglesoft
11 Months after signing on with Weave... one of the key features we bought into Weave for is still not functioning. Staff at Weave would rather not help anybody or put any effort into making sure clients are getting the features they paid for. Without reading the appointment availability in my practice, this feature is useless. It still cannot see the openings in my schedule using my "compatible" practice management system Eaglesoft and continues to give patients the ability to request any time they want without blocking out times that are already reserved by others.
I have reported and complained…
1 vote -
Eaglesoft INCONTACT compatibility
WE can't even use the list in weave for people that need to be contacted after their 6 months is up. INCONTACT must be the only source for a list of past due patients for teeth cleaning. lists currently do not read Eaglesoft after they are scheduled or contacted. some are dead, some are inactive. please write a program for eaglesoft to send the incontact list to your list of past due for cleaning or past due.otherwise list is useless its too much manual intervention that we don't have any time for . Thank you
5 votes -
NEW REMINDER SCHEDULE/SETTINGS DON'T WORK
New update has our confirmation schedule ALL MESSED UP. Perhaps adding the ability to choose specific days for confirmations to go out instead of "3 days in advance" being able to choose, "send Thursday's confirmations on Tuesdays" would eliminate some of the MAJOR issues we've had with the new setup.
1 vote -
Option to Delete Forwarded Voicemails
Please add the ability to immediately delete a voicemail after forwarding it to another phone. I get a lot of complaints from users who transfer a voicemail, they have to go all the way back through the voicemail menus to get back to the voicemail they forwarded to then delete it off of their phone. It would be ideal if immediately after forwarding a voicemail, the user is given the option to delete if off of their phone.
2 votes -
Recall Types
When I created new recall types in Crystal EHR, they showed up in the Admin Portal and I selected to integrate them. However, when I used the Desktop App to Create Reminder, the new recall actions did not show up in the "Choose Recall Types". After a frustrating couple of weeks, I finally tried to add a few patients to the recall type in the EHR and that's when the newly created recall types showed up in the Desktop App.
It would be nice if there was a count next the title of the recall type or at the very…
1 vote -
Family appointments
I have multiple families in our eagesoft system that sometimes have appointments on the same day but at different times. They are getting a text with all names stating their appointment start at a certain time even though two may be in the morning and the other in the afternoon. This is very confusing for the guardian and was wondering if there was a way we could have it set up to send out each individual patient with their specific time for their reminder appointment.
2 votes -
Sign digital faxes
An ability to annotate and sign digital faxes would be very helpful for all weave users especially those that handle prescriptions.
1 vote -
Integration with Crystal PM Declined Texting Option
Since Weave integrates with Crystal PM, it would be helpful for Weave to know NOT to send automated messages to patients when the DECLINED TEXTING box is checked in patient's Crystal profile. At this time, when I manually turn off messages under "message preferences," the system is still sending texts to patients regarding their preferences.
1 vote -
We would love for Weave to be integrated with PtEverywhere (our practice software).
Please work to integrate Weave to PtEverywhere (our practice software). PtEverywhere just released info that they can now be integrated with other software platforms to help improve business functions and ease between multiple software programs. Thank you!
1 vote -
Tags
Tags should be in separate categories and more than one should be able to be chosen.
Actionable vs Descriptive
Actionable tags are removed once the action is marked complete. EX: Billing tag is marked complete, the next time the client reaches out, it doesn't have a billing tag, it can be marked as something else.
Descriptive tags are markers to describe the client. EX: prefers calls, prefers text, difficult client. These tags are never removed and allow the staff to have a better idea how to best communicate with the client
3 votes -
Exempting Certain Phone Lines from Recording
Our HR department and other Senior Leaders have non-patient confidential calls that should not be recorded. We need to designate certain lines as not recorded, while leaving others as recorded. Currently, it's an all or nothing feature.
1 vote -
Message Queue Filter
Filter to stay in place after setting in Message Queue
1 vote -
Patient Appointment Request Emails Need Identifying Information
We have patients who have the same name. How do we know which patient is contacting us. The email does not contain enough info to find the right patient, and we do not which to look stupid.
2 votes -
RIng back
Hello,
I would like the option for the ring back function to ONLY ring back to the phone that originally placed a caller on hold. Seems silly for other users, not involved in the conversation to pick up a ring back. When it rings back all phones and a different person answers, It has the perception to our patients that our office is incompetent. Patients feel frustrated to have to reexplain the reason for their call.
Thank you,
Sage Hammer
Heights Eyecare
sage.hammer@heightseyecare.com
406-252-99273 votes -
missed called notification
I called weave today to see if there was a way to get a notification for missed calls like we do in top right hand corner of screen for text messages. I was informed weave does not have that option yet. So I am suggesting if that could be made a option in the short future . Thank you
1 vote
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