Legacy Desktop App
1460 results found
-
Support Team Wants Messaging Feature to Show First Viewer of a Message
*Product Improvements * submission from <@U04MSRU5STT>
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Records
*What pain points/suggestions does the office have? * The office wants to be able to see who first viewed a message.
*Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * jjohnson@premieridaho.com|jjohnson@premieridaho.com *Name of office requester * Jeremy Johnson *What is the office Phone Number? * <tel:(208)529-6600|(208) 529-6600> *Location ID of request * d842890b-8dea-491d-8081-3be97a14d0412 votes -
Support Department Requests Message View Tracking Feature
*Product Improvements * submission from <@U04MSRU5STT>
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Records
*What pain points/suggestions does the office have? * The office wants to be able to see who first viewed a message.
*Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * No *Either way, what email do they use? * jjohnson@premieridaho.com|jjohnson@premieridaho.com *Name of office requester * Jeremy Johnson *What is the office Phone Number? * <tel:(208)529-6600|(208) 529-6600> *Location ID of request * d842890b-8dea-491d-8081-3be97a14d0412 votes -
Deepening Integration: Cloud 9 — Save the Date and Recall messages
Make Save the Date and Recall messages available to C9 users.
1 vote -
Chat feature
Would love it if the chat was better for in office communication - didn't mix with the pateint messages and showed up right away so we can see what is happening without having to click on it.
2 votes -
On the Patient Profile display call history
Show call history including whether or not they left a voicemail.
1 vote -
BETA: Filtering messages to see unread and read but not responded texts.
In the new Beta application, you can only filter read, unread, delivered, and undelivered texts whereas the old app your unread texts and read but not responded texts are filtered automatically.
I want to see an option to see read but not responded to texts. It will be easier to track texts that need a response or not. It's hard to scroll through 10 texts to find a message that you have to respond to. Also please bring back tagging text chains as it help with assigning a task to a team member.
1 voteThis should be done in the next week!
-
Text Writebacks for DSN
Please consider Text Writebacks for DSN PMS users.
2 votes -
More drag + Drop variables in messaging templates/payment templates
I would like there to be more drag and drop variable options within the messaging templates, and especially in the payment message templates.
Specifically, a "team member" option that will input the first name of the team member sending the message. For payments, the same variables as regular messages would be helpful, as well as a deposit/balance due option.1 vote -
Text Connect Critical Bug and Duplicate Auto Messages
Patients who use the "Text Connect" widget on our website get a response text message with "{preferred_name}" instead of the name inputted on the form indicating the Preferred Name failover isn't working. A few minutes later they get a second text message by the "auto-messaging" system that pretty much says the same thing again. Not very professional.
1 vote -
Initials on actionable to all for text messages
As an administrator it would be nice to be able to see who moves text messages from actionable to all. We have had a few instances where the message is marked completed and moved to all but the client was not fully helped.
2 votes -
Receive payment from patient marked non patient
In open dental we have the option to mark a patient non active or non patient if they have a balance we would like to still run card on their account. If patient is marked anything but patient we are not able to locate them in weave.
1 vote -
Save the Date delay
Hi,
A delay before save the date texts being sent out would be amazing for when patients make appointments but maybe move around the time/date quickly. In these relatively frequent scenarios, an appointment is made, save the date is sent, but the patient quickly decides they want another day or time and get another text for the now correct time.If they didn't get the message for a time we can set, like an hour, any changes we made in person can be completed before they receive the text.
1 vote -
have it show what department missed the call. was it optical, sx tech, finance...
Have it seperate which department missed the call. did optical miss it, was it finance? Right now it just says missed call.
1 vote -
Auto review texts should not send to patients that have not showed.
The previous post about this is marked completed, but my review texts are still sending to patients that are not showing up. Your support team was contacted this morning and they told me that it queues an hour before the patient's appointment so therefore if the patient is confirmed one hour before the scheduled appointment time they will get a message no matter what. We don't know the patient is not going to show up until AFTER the appointment. Queueing before the actual appointment time isn't actually functionable. It makes our office look like we don't pay attention to our…
10 votes -
User (employee) login history and reporting - Security Monitoring
There is no way to monitor for unauthorized access to Weave. Would be very useful to see login and password change history for users.
It would be even more useful to schedule these reports to be emailed periodically and even more useful to set up rules in order to detect unexpected activity. For example, if Weave is accessed in the off-hours or from IP address not previously used.
5 votes -
Disable HIPAA form for public forms
Due to new clients not appearing in the system for 24 hours, we are sending public forms to collect new client info. We are a veterinary office, so HIPAA compliance is not an issue.
We would like the option to disable the pre-admission form, or customize it in some way. We do not need to know the client's date of birth, among other info, so it looks a little invasive when we ask.
An alternative solution would be to allow sending forms to non-clients the way we can send text messages, with just a phone number.
1 vote -
Having a scanner or fax that goes right to the app
When having to send a fax it is a pain to scan the documents into the computer then attach them to the fax... it would be amazing if there was a scanner or fax that went directly into the documents for the fax being sent!
15 votes -
We need to
Have a time stamp on when Online schedule requests come into our desktop app. We sometimes have multiples or even for requests that are not available on the schedule and we have no way of troubleshooting.
2 votes -
Send notifications when a forwarded voicemail arrives in the voicemail box.
Send notifications when any kind of new voicemail arrives in the voicemailbox, including forwarded voicemails.
2 votes -
Exempting Certain Phone Lines from Recording
Our HR department and other Senior Leaders have non-patient confidential calls that should not be recorded. We need to designate certain lines as not recorded, while leaving others as recorded. Currently, it's an all or nothing feature.
4 votes
- Don't see your idea?