Desktop App
1155 results found
-
enter key should not send the text
This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.
3 votes -
Recorded message on demand
Recorded message playback on demand. Our previous phone system allowed us to record messages and save to a line key on our phone. During a call whether we reached a live person or their voicemail, we could press the button to play the message and just hang up and the message would continue to play. Some patients are fine with text messages, but we prefer for some of these messages to be a warm voice message, particularly if it is a patient's first contact from our office, or they may not receive texts.
These messages could include: we received a…1 vote -
Online Scheduler mobile TERRIBLE
Our scheduler on the mobile app has not been working for MONTHS. It’s been moved up to a tier 2 and still nothing. This is beyond ridiculous now. It won’t let us approve requests so we have to do all schedule requests manually. This is making things so difficult. WHO IS IN CHARGE OF CODING? Perhaps, there needs to be someone else doing the developing.
1 vote -
Desktop - Schedule - Filter by Appointment Type
Being able to filter the schedule by appointment type seems like a basic function one would intuitively expect in this kind of software.
1 vote -
Save the Date compatibility with CrystalPM
I would like to request "Save the Date" compatibility with CrystalPM. I have had patients requesting this service and would like to be able to offer it.
4 votes -
Processing fees charge to customers.
Credit Card Payments: I would like to see a way where we can pass the credit card fees that we get charged when either a purchase or refund are made to our customers.
9 votes -
International (remote/virtual) front desk assistant
We need our virtual assistants to be able to receive and make calls from international locations. Right now Weave's response is that they do not support calls outside of US and Canada.
1 vote -
schedule
It would be great to be able to do scheduling through Weave and have a schedule we could block of existing appointments. For those who aren't integrated - or even at least block off times since schedules change week to week for all providers. Every other Saturday, etc.
1 vote -
Opt out Options
It would be great if when a patient opts out of reminders that they are prompted to select what specific messages they want to opt out of. That way we can still text them for other reasons. i.e. billing, payments, appointment changes, etc.
2 votes -
Email Campaigns
Under Campaigns there is not a good selection of photos in your gallery for dental offices. When we were with Practice Mojo they had end of the year benefit "use it or lose it" photos, Christmas, Season Greetings, New Year and all the other holidays. Please add more of a selection.
1 vote -
PMS OpenDental and Weave Integration
Our PMS is Open Dental and there is a feature called "Short Call OR ASAP List" and it is the same as "Quickfill" with Weave and we are wondering if there is a way to integrate the 2 so that we can combine lists. Thank you!
1 vote -
Trigger auto-reminders when appointment is rescheduled
Weave only triggers auto reminders for a new appointment - if an appointment is rescheduled, it does not recognize this as a new appt and auto reminders are not triggered. Please change this so that rescheduled appointments have a Save The Date Reminder go out and continue on with the auto reminder sequence.
7 votes -
Make Default mesg that goes w/form request editable
Make the default message that goes with forms editable
29 votes -
Mobile App message Templates
I was hoping to be able to use the message templates saved in the desktop app, on the mobile app. We do not have auto reminders on currently due to staff shortage and do not want reminders or confirmations going out early to those appointments that need rescheduling. The templates can be used to send individual text but that is a little inconvenient. The mobile app is a great tool to be utilized during regular closed hours and times when the office is closed for extended days, vacation, etc. Being able to use those templates would make the app extremely…
2 votes -
Team Chat: Edit Delete On Mobile App
The ability to edit and delete messages on the mobile app similar to the desktop app.
1 vote -
For Dentrix users - Form with an option of selecting ALL for YES/NO question - For example a Medical Update Form
A provision for patients to be able to select multiple YES/NO answers with one click - click "click here to all NO or YES for all questions below"
Form are very long and patients dont want to spend 20 minutes for a medical update form.1 vote -
Allow us to disable the save option after sending a voicemail to another extension
When transferring a voicemail to another extension, it currently saves a copy in your voicemail box. We are interested in having the option to disable this feature. This way, when a voicemail is transferred, it won't save a copy in your voicemail box, and it will be sent directly to the designated extension. With our daily volume of 30-100 voicemails, the initial sorting process is challenging enough, and having to sift through saved voicemails that have already been listened to adds to the complexity.
1 vote -
Phone calls ring through your Bluetooth device and not on the phone
Phone calls ring through your Bluetooth device
1 vote -
Please let us have a Call To Action button for appointment requests.
As I am in the middle of drafting an email campaign for the upcoming holiday season. I was looking for a way to have the "Call To Action" button at the bottom of my email perform an action similar to what is on the annual routine exam reminder. That if a patient clicks on the link it would notify the office (via email etc) that the patient would like a call back to schedule an appointment.
I am a little surprised that isn't already an option. Considering the emails Weave already sends on my behalf already have it. I just…
1 vote -
Add Quick fill tags and filtering of them
Our barrier to entry of the quick fill list is that we cannot sort patients, we would love tags, like AM or PM, that we can customize. Other examples would be a specific hygienist or dentist. If an opening comes available I should be able to click a filter button and select multiple tags for example if the opening is a hygiene appointment with Jane the hygienist at 4pm. I should be able to filter by the tags, any hygienist, Jane only, afternoon to narrow down a long list and fill the appointment quickly. Thank you!
1 vote
- Don't see your idea?