Legacy Desktop App
1460 results found
-
More super admin ability to change user info
Super admin should be able to edit all users information. For example changing names as different persons come in and out of the office. We have some generic emails we use for the front desk or office so team members don't have to use personal emails.
None of this information shouldn't be able to be changed, Name, phone number, email.
3 votesWe have begun to explore this idea and validate its use cases.
-
Voicemail box selection should be sticky
Voicemail box selection should be kept
1 vote -
In NWX, for Patients listing, offer a default setting for Active patients only.
In NWX, for Patients listing, offer a default setting for Active patients only. It comes up now showing All Patients, which is not what we typically use. Saves us a click step.
1 vote -
send reviews to multiple people at once
send reviews to multiple people rather than just one at a time. this was a feature but it has been removed after an update. very annoying to have to send the reviews out individually
2 votes -
Request Received Text Template reverts back to original message
Multiple times our personalized Request Received Text template for Online Scheduling has been written over with the original Weave message with no warning. Why?
1 vote -
Assigning fax numbers to departments
We have 2 fax lines for one building and need to be able to assign them to different departments.
We received hundreds of faxes and its easy for them to get lost in one big "pile". In our specific example, we have one that is scheduling/medical records and one that is business office. Business office is getting overwhelmed by going through all the medical records received and has missed a few of their assignments by it being "lost" in the weeds of the fax list.At a minimum, the ability to filter the faxes by the numbers they were sent…
1 vote -
Make timing of recipients receiving bulk text more precise.
I'd like to be able to send a message that a webinar is starting in 10 minutes or send a notice at 8:00am when it's not too early to text but before recipient's day gets going.
Right now I'm seeing that bulk texts hit recipients 30-70 minutes after I want them to.
1 vote -
Analytics too basic
Analytics under weave is not as detailed as we would like it to be. We are a multi department office with several extensions. Analytics is too basic and not completely accurate in my opinion. It looks like we are missing calls, but they are going to new patient voicemail. Also we cannot check missed and abandoned calls in each department. It just shows it as a whole.
3 votes -
Payment Writebacks as Insurance Payments
Right now, any payment processed through Weave writes back as an "account payment." There is no way for it to distinguish between a patient payment vs an insurance payment. Adding a button for "Insurance Payment" after clicking "payment" would be extremely helpful. After clicking this button, we should get credit card info prompts, as well as a claim number prompt. Ideally this writes back to Eaglesoft, or other practice management softwares, as payment type: Insurance Payment, Description: Claim number XXXX.
2 votes -
An Option for Private Pay Patients to Bypass Insurance Verification
I think it would be nice to have the patients have another option if they are private pay instead of adding in a blank photo
2 votes -
Template Autofill - Pet's Name
When creating templates for text messages to clients, one of the autofill options is "pet's name," which automatically selects the first listed patient or "pets' names," which lists every pet. However, since most clients have more than one pet, it would be nice to be able to message from a selected pet (instead of just the client) so that it could autofill their specific name.
3 votes -
Please integrate with STI computer servies.
We've been using STI for about 9 months now & we love the services, but it would be so much easier for our office if weave were integrated with our EMR system STI practice manager. There are some functions that we won't use because the process is too tedious without integration. Really hoping this can be implemented.
1 vote -
Add a filter for Spanish & English
When we are doing bulk messages, can you create a filter for Spanish patients and English patients (since we are able to change settings to Spanish in Weave). It would be beneficial to send English bulk messages and then separately send Spanish bulk messages.
1 vote -
"Opt-Out" Message verbiage
Is there any way to update the verbiage in the message that people who unsubscribe from text messaging receive?
I'd really like for it to read:
From Dermatology Associates of Atlanta. You have unsubscribed from text messages and will no longer receive text messages from our office. This includes appointment reminders, and important communications from our office. You will need to maintain your own appointment reminders until you resubscribe to text messaging.
Manage preferences here: https://...blah,blah...
Reply START at any time to resubscribe to text messaging.We would like for the message to be more clear about what the patient…
1 vote -
Toggle recall reminders for inactive pets on/off
Not all practices treat inactive patients the same. It would be nice to be able to stop recall reminders for pets marked as inactive without having to delete all the reminder dates. I understand that some practices market to inactive pets, but we don't, and it's annoying for clients to get recall reminders for a pet that's alive but they no longer own. Marking pets deceased with a false date would cause confusion if a new owner or another practice called for records on that pet, so this workaround is woefully inadequate.
1 vote -
1 vote
-
search conversations or past days
Be able to search past chat conversations by day and not having to scroll though each day. Example: my supervisor sent me a message in the chat box on December 22nd, 2023 and I now need that to go back to that specific day and look at the conversation and clarify it or say "this is what you said.". If I could separate conversations between people that are included in an "office chat" or be able to search conversations by the day, instead of having to scroll through each day when there is over a 100 messages between us in…
2 votes -
VMO to trigger "office closed" settings
Set Voicemail Override to default to closed IVR options. In the past, when we turned on VMO, it would set our office as "closed" and trigger all appropriate changes - the office is closed text message and more importantly, our Closed IVR. The IVR allows patients to press 1 or 2 depending on if it's an emergency or not. Now VMO only allows a general voicemail box with no options or forwarding to an outside number. We would REALLY love it if the old feature would come back, allowing our 'office closed' settings to be active.
1 vote -
Simplify Payment Reminders
We would like an easier way to send payment reminders. If you go to invoice history, we would like an option to click on the invoice and push "send payment reminder." Currently, we have to toggle between too many screens. We also do not know if a payment reminder was sent unless we go to another screen, search for the patient, and check their messages. On the invoice history screen, if Weave could list if a payment reminder text was already sent, that would be so helpful.
1 vote -
SMS Keyword for text message info on road signs
add an sms keyword feature that can be used on signs to request information about my practice, like text "tooth" to 2994 for more information. every big company has this on their signs when I drive by and it would be awesome to not have to pay another company for this feature and just have it be part of weave
1 vote
- Don't see your idea?