Desktop App
1146 results found
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Messaging Action Audit Log
Log different actions taken to messages within the inbox but also to changes made to message templates, automated messages, tags, etc
1 vote -
AI Chat bot integration
I recently starting working with marketing company that helps you with google SEO, and they have a AI chatbot that is basically powered by google, which I think would be an incredible integration for weave, specially for after hours, it seems pretty simple and straight forward to use.
1 vote -
return the technology that allowed us to truly verify insurance instead of our staff bein g burdened with it it
we originally bought into your technology to have "insurance verification" workload taken away from staff. It worked fine the first couple of weeks. However, the staff is needing to do it themselves by contacting the provider about frequencies. Work that weave was doing but now only does infrequently at best. Before we can add ideas on improving the app, we are sharing our thoughts on how not to LESSEN the app. Please respond and let us know action is being taken. Otherwise we need to find technology (and it does exist)that is more suitable for our needs. Thank You
1 vote -
Increase Weave syncing frequency between PMs
It is taking between 1-2 hours for patients to get glasses and contact lens notification texts once we click on notify in our PM. We would really like to shorten this amount of time and have Weave sync more frequently so patients can come in before close to pick them up. Especially when we can't notify until later in the day.
1 vote -
Online scheduling to match actual availability
We utilize EMA by Modernizing Medicine currently and Klara for our online scheduling. The availability is synced up with EMA so our actual openings show online. If the appointment gets filled by our staff it removes the opening from Klara online when a person tries to schedule.
1 vote -
Voicemail overrides
It would be very helpful if the voicemail override was accessible by any employee, admin employees aren't always in the office when this feature needs to be used.
1 vote -
Medical update to send out annually to active patients to see if there were any news medications and new medical procedures done
Medical update to send out annually to active patients to see if there were any news medications and new medical procedures done within a year and update in dental software to integrate together
2 votes -
Add "Facebook" or "Google" to Weave splash screen button
Add "Facebook" or "Google" to Weave splash screen button that says "Write Recommendation" so it is is more obvious to customers of what to click on (ie. "Write Facebook Recommendation" or "Write Google Recommendation")
1 vote -
Mobile App Analytics
Adding back the analytics to the mobile app. It would be incredibly helpful for managers who work from home to be able to see how many calls our office received, and how many of those calls were missed or answered.
1 vote -
enter key should not send the text
This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.
3 votes -
Recorded message on demand
Recorded message playback on demand. Our previous phone system allowed us to record messages and save to a line key on our phone. During a call whether we reached a live person or their voicemail, we could press the button to play the message and just hang up and the message would continue to play. Some patients are fine with text messages, but we prefer for some of these messages to be a warm voice message, particularly if it is a patient's first contact from our office, or they may not receive texts.
These messages could include: we received a…1 vote -
Online Scheduler mobile TERRIBLE
Our scheduler on the mobile app has not been working for MONTHS. It’s been moved up to a tier 2 and still nothing. This is beyond ridiculous now. It won’t let us approve requests so we have to do all schedule requests manually. This is making things so difficult. WHO IS IN CHARGE OF CODING? Perhaps, there needs to be someone else doing the developing.
1 vote -
Desktop - Schedule - Filter by Appointment Type
Being able to filter the schedule by appointment type seems like a basic function one would intuitively expect in this kind of software.
1 vote -
Save the Date compatibility with CrystalPM
I would like to request "Save the Date" compatibility with CrystalPM. I have had patients requesting this service and would like to be able to offer it.
4 votes -
Processing fees charge to customers.
Credit Card Payments: I would like to see a way where we can pass the credit card fees that we get charged when either a purchase or refund are made to our customers.
9 votes -
International (remote/virtual) front desk assistant
We need our virtual assistants to be able to receive and make calls from international locations. Right now Weave's response is that they do not support calls outside of US and Canada.
1 vote -
schedule
It would be great to be able to do scheduling through Weave and have a schedule we could block of existing appointments. For those who aren't integrated - or even at least block off times since schedules change week to week for all providers. Every other Saturday, etc.
1 vote -
Opt out Options
It would be great if when a patient opts out of reminders that they are prompted to select what specific messages they want to opt out of. That way we can still text them for other reasons. i.e. billing, payments, appointment changes, etc.
2 votes -
Email Campaigns
Under Campaigns there is not a good selection of photos in your gallery for dental offices. When we were with Practice Mojo they had end of the year benefit "use it or lose it" photos, Christmas, Season Greetings, New Year and all the other holidays. Please add more of a selection.
1 vote -
PMS OpenDental and Weave Integration
Our PMS is Open Dental and there is a feature called "Short Call OR ASAP List" and it is the same as "Quickfill" with Weave and we are wondering if there is a way to integrate the 2 so that we can combine lists. Thank you!
1 vote
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