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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. To be able to quick add a phone number/name to a contact list directly form a message, email , or voice mail

    To be able to quick add a phone number/name to a contact list directly form a message, email , or voice mail

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  2. online scheduling Eaglesoft is useless

    As currently functioning, online scheduling is useless. It doesn't not sync with Eaglesoft to show available appts. Please do a temp fix that will show all appts are open so patients can at least have an option to schedule.

    4 votes
    3 comments  ·  Schedule  ·  Admin →
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  3. Weaveneeds to import the chat info. from the texts into the commlog/chart automatically.. this extra step to go select each is awful!

    Weave needs to import the chat convo/info. from the texts into the commlog/chart automatically.. this extra step to go select each is awful and way too clunky and cumbersome for the ease of this app. It leaves o too many opportunities open for missed info and missed records.

    1 vote
    0 comments  ·  Chat  ·  Admin →
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  4. Option for Patient Update Forms

    We considered a solution for our patients who dislike updating forms, which is unfortunately required by law. One idea we had was to provide an option for established patients to forward their most recent form submission and simply mark "nothing has changed" at the bottom of the form or edit the pre-filled information with the updated details, instead of starting from scratch every time.

    8 votes
    0 comments  ·  Forms  ·  Admin →
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    Started  ·  AdminKJ (Group Product Manager, Weave) responded

    Dr. McCardle and team, 


    Thanks for your valuable feedback. I'm glad to inform you that our upcoming Forms update will address this issue. Very soon, established patients will be able to easily verify pre-filled information, make changes if any, and submit the forms quickly. 


    We'll be running a closed, invite-only beta shortly. Please get in touch with our team if you're interested in trying out this solution before it's generally available. You may simply reply to this email to be included in this invite-only beta.

     

    Best,

    KJ


    GPM, Weave

  5. Quick Glance for Sent Appointment reminders

    Previously on Weave you could look at the schedule for the next day and see who was notified via text (they had a message bubble next to there name), if you needed to call because they had a landline (had no message bubble), or they opted out of text messaging(had an X in the message bubble). I think that was a great tool that was helpful for us to get those alternative notification out to those patients if needed.

    Now all patients have the bubble next to their names even if they have landlines. So we don't actually know if…

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  6. View Production Scheduled On Weave App

    I'd like to be able to see what we have scheduled in productions. That would include Daily, Weekly and monthly.

    1 vote
    0 comments  ·  Analytics  ·  Admin →
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  7. Notification Sounds for Incoming Team Chat Messages

    Can you implement audio alert when there is a new message?

    2 votes
    Request Received  ·  1 comment  ·  Chat  ·  Admin →
    How important is this to you?

  8. Create a space in patient profile for MBI # in addition to SSN

    1 vote
    Request Received  ·  0 comments  ·  Contacts / Patients  ·  Admin →
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  9. Put prescribing doctors name on prescription tab would help in group practices

    Currently quickest way I've found to see which doctor wrote the Rx is to go to prescription tab and print prescription to see who wrote it. Why not just show w/date who signed it?

    1 vote
    0 comments  ·  Advanced Filters  ·  Admin →
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  10. Allow extracts from Overdue patients lists. Example: Send bulk text to all patients listed on 12-18 month overdue list

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  11. Make the Weave desktop notification window moveable

    The Weave desktop notification window always populates in the upper right-hand corner of our screens, where we also need to access other features of our schedule/etc. Since that window stays open on top of our practice software, it would be really nice if we could drag it around and place in other locations rather than being forced to click through "Ignore/Reply" to access some things we need in response to phone calls and texts that come in through that notification.

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
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    Request Received  ·  AdminKJ (Group Product Manager, Weave) responded

    Thanks for your feedback. You have an option in the Weave desktop app's Notification Settings to change the Popup Location to the bottom right corner. Attached is a screenshot for reference. Please try it out and let us know if it is more convenient. This preference is saved for every user. 

  12. Appoinment request required times

    The feature to require patients to select a minimum number of appointment times is no longer active. So we have had multiple times when a patient has requested a specific time an it is no longer available. We then have to contact the patient to schedule a different day or time. Not having that feature is causing our staff to contact patients to schedule different days and/or times. It needs to be reinstated so we are not spending time on tasks that were taken care of in the past before it was updated.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  13. Online Scheduling...Eaglesoft.

    Please have the online scheduling identify "open" operatories in Eaglesoft not every operatory in the system. Without this feature online scheduling is useless to our office because the scheduler shows every opeatory available even though it is not available in Eaglesoft.

    5 votes
    3 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  14. Favorite templates

    We would like to be able to have each user "favorite" SMS templates so that when they go to send a template, their favorites are at the top of the list, instead of having to search to find them.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  15. Archive Voicemail records

    I would like to be able to save/archive Voicemails under Client History where the would stay after deleting/removing from the Voicemail box so we keep records especially when a client calls to say they left a voicemail to cancel an appointment we've marked as a no show.

    2 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
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  16. #DND# Option for Reviews

    The ability to bypass review requests sent to patients who were unhappy with their visit. Oftentimes these reviews are left by disgruntled patients who did not have a bad experience, but rather did not understand something or are upset about something outside of the control of the office. Would be nice to be able to add #DND# to the appointment exclusion type.

    1 vote
    0 comments  ·  Reviews  ·  Admin →
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  17. "Rescheduled Appointment" Reminders

    Bringing back the code that tells Weave a "rescheduled" appointment is still an appointment and needs a reminder. Our office reschedules appointments rather than cancelling and making a new one, it would be incredibly helpful if those appointments still got reminders.

    3 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  18. softphone contact directories

    It would nice if we could have access to our contact directories on our soft phones. That is such a time saver!

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  19. collections List

    Our collections list is not syncing with our Compulink platform. Please advise.

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
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  20. Emergency After hours calls, we need to be able to see calls that came in, if no messsage was left

    On Saturday 2/24, a call came in at 7:30 am, but there was no record of it. The patient pressed a button, to get to the on call doctor, me, however I never received the call, it went right to voice mail. I did not see the VM till monday 2/26. I was in the office on Saturday, and my people look for messages, as well as who called in. The patient had an emergency, and was leaving town next day. I did not get the call, and the patient probably thinks I am an uncaring practice, which no doubt…

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?
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