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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Bulk text for only certain patients on schedule

    Would love to be able to go into schedule and highlight or check certain patients that need to have a bulk message sent to them. Example: Patients that need a medical update form.

    3 votes
    1 comment  ·  Text Messaging  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  2. Transfer call from mobile app to main phone

    Transfer calls answered on mobile app back to Yealink phones in main office

    19 votes
    1 comment  ·  Phones  ·  Admin →
    How important is this to you?

  3. Text to pay expiration notice

    Text to pay invoices now expire after 30 days. Is it possible to have some sort of notification for us if it expires unpaid? That would be more useful than having an extra 30 or 60 days- if they haven't paid by 30 it's not likely they'll pay by 89!

    3 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  4. Auto New Patient Forms

    Request for New Patient Forms to be automatically sent when a new patient profile is created in the PMS or first appointment is created.

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  5. Pre-made Form Templates

    Request to have general form templates from Weave that can be customized and added to an office's dashboard & packets.

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  6. overdue account

    I created a ticket to have the overdue balances looked at, 0-30 shows up as overdue and it should not. I sent a collection text to a patient that was here a day or so ago and noticed it says overdue balance. It should only say that if
    it is past 30 days, not day after someone was here. It is embarrassing to us and the patient. It was suggested to send this to feedback. Hopefully this can be given high priority attention, as you can imagine the patient was offended. See attached screenshots of someone's account from yesterday.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  7. print a confirmation sheet

    We are not currently able to print a sheet that would show that a fax was submitted and received-- Because of compliance with court records we need to be able to show that we have sent a fax and that it was received. I have multiple faxs showing they were received and they were faxed to a landline- Confirmation sheet would help.

    3 votes
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  8. Forms annual renew auto-reminder for patient/customer info

    The ability of the Forms system (could be toggled on or off) for an auto-reminder/form to automatically re-send after a year or two has lapsed since the patient last filled out their patient info/medical history packets for all active patients.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  9. Pay Overdue Bills in Portal

    Several offices have asked for an option to have a place in the portal to pay overdue invoices, instead of having to call in to have us manually run them, or wait for them to autoprocess.

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  10. desktop app

    I am the admin of our Weave system and I would like to be able to see how long each employee is logged into Weave as compared to how long they are logged in on the timeclock. I am pretty sure some employees are not pulling their weight when it comes to answering calls and text messages but I have no proof because I can't adequately log this information.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  11. Integrate Facebook Messenger Messages Into Chat App

    It would be great if you could integrate Facebook Messenger messages into the chat feature of your app. This way we could monitor just one place for all incoming messages. I thought that was already a feature, so I was way bummed when I found out it wasn't.

    2 votes
    0 comments  ·  Chat  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  12. Overdue Patient List FILTERS - FIX PLEASE!!!

    Please make the filters on the overdue patient list save-able!!! It is tedious and a waste of time to have to re-select the recall types EVERY SINGLE TIME. Please fix this!

    4 votes
    0 comments  ·  Lists  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  13. Dentix Integration and Terminal Uploads Lag Time

    We need Weave to integrate into Dentix from the payment terminal. It is to cumbersom and our office is to busy. As well, the payment information from patients who pay from the terminal takes to long to load into the weave system. The patients who want paper receipts end up receiving them via mail because it takes to long to wait for the info to populate into weave to be able to print.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  14. Weave Reviews on other sources

    We need to get reviews from other sources than facebook and google. We would like for reviews to be posted on Yelp & Healthgrades as well.

    1 vote
    0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  15. Filters For Desktop App Messages Section

    For each outbound message type (i.e. Appointment Reminders, Recall Reminders, Eyewear Reminders) insert a code to flag the message.

    For instance, "Hello John, this is Doctor's Office reminding you of your appointment... Type YES to confirm or RESCHEDULE if you need to change your appointment (C:X123)"

    Then, create a Gmail like filter for messages that allows you to filter or filter out where last outbound message contained (C:X123).

    OR

    A filter that would automatically associate (C:X123) to Appointment Reminders.

    We only want to see truly "actionable" messages.

    If they respond with YES to "Type YES to confirm your appointment" and…

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  16. Option to Keep eave "Always on Top"

    Have an "Always on top" option for Weave

    3 votes
    1 comment  ·  Settings  ·  Admin →
    How important is this to you?

  17. text message search

    Include a way for offices to search within a message thread so they don't have to scroll and scroll to find something in the desktop app.

    Additionally, if it were possible, include a way to search all messages on a given day/range of time.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  18. Message Queue: history should go further back than 2 weeks.

    Montgomery Vision Care would like to be able to see pts who have opted out of recall reminders. A report would be awesome! But being able to see opt outs further back than 2 weeks would be SUPER helpful too. Thank you!

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  19. Restore original search function

    The latest update to the search function of weave is not a useful addition. Working in an office I can say that I don't need a quick link to settings, I find it cumbersome to have to click "see more" and retype the patient I was trying to search. If there is a way to turn off this feature I would like to do so.

    6 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  20. Team Chat: Like or react with emojis

    We want to "Like" or react with an emoji to a specific message on the team chat lines.

    3 votes
    0 comments  ·  Chat  ·  Admin →
    How important is this to you?
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