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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Office would like to sync Payments to PMs to automatically show payments that were processed through Weave

    Right now the office needs to manually update the payments in the patient profile in their practice management system. They would like payments to automatically reflect payments that are made through Weave.

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
    How important is this to you?

  2. Forward Incoming Faxes to Email

    Please allow for the ability to have incoming faxes received, to auto forward to an email account we can designate?

    14 votes
    3 comments  ·  Fax  ·  Admin →
    How important is this to you?

  3. refund options updated

    We need to be able to provide a refund to a patient with a different card - if the original card expired or was lost etc. For any amount - if possible - not just what was paid on that card.

    2 votes
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  4. Integration with Impromed - Phone Numbers

    Within Impromed software, the integration is pulling the phone numbers from the Patient File versus the Client File. This ends up with sometimes pulling the wrong number to text and then the integration is no longer useful for this feature.

    3 votes
    5 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. Turn off text messaging for specific users

    I want to be able to toggle calling/texting capabilities on and off in the mobile app for my employees

    3 votes
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  6. Features on Weave App iPad

    It would be highly beneficial to add the digital form templates to the weave app on apple products. We find it would be beneficial to have our iPad chair side to go through the form with them in a convenient and more efficient manner.

    2 votes
    0 comments  ·  Analytics  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!  We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.  Again, thank you for taking the time to help us make our products better.  If you need help with any issues immediately, I would recommend reaching out to our support team at:  www.weavehelp.com.  Thank you, and we look forward to working with you in the future.  -Your Friends at Weave.

  7. Website Widget Customizable

    We would like to be able to customize the widget to have our logo or something else besides the Weave logo because it is not a good indicator as to what the widget is or why it is there. We want our patients to be able to see the logo/widget and know that it is for communicating their needs with us directly.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  8. Auto Post for Credit Card Payments

    Good Morning,

    We are new to Weave and love most of the features. It would be really helpful and save some extra steps if the credit card payments would auto fill into the Eaglesoft account. Before moving to Weave, we used Best Card and they are really trying to get our business back, they currently have the auto fill feature for credit card payments. It would be great if you could add that feature also.

    9 votes
    3 comments  ·  Payments  ·  Admin →
    How important is this to you?

  9. Filter "Undeliverable" Text Messages

    With the new text message update, we are receiving "undeliverable" messages back from those numbers who have opted out of texts. This bogs down our messages. Every day we are weeding through 80+ messages that are "undeliverable" because they have opted out of texts, all while new texts are coming through. It is overwhelming. If there was a way to set up an automatic filter to filter those messages out so that we can take care of the more important messages, (cancellations, ordering, etc.) and get rid of those as we have time, that would be helpful.
    Thank you!

    6 votes
    1 comment  ·  Text Messaging  ·  Admin →
    How important is this to you?

  10. Text notifications when a payment is received in text to pay

    Text notifications when payments get made/accepted from text to pay please! Otherwise you are having to ask clients to "text back after they've made payment" or just waiting and seeing by checking history every few seconds. Yes...I know that we get an email. But that is not available to everyone in the hospital or from each computer we use.

    11 votes
    2 comments  ·  Payments  ·  Admin →
    How important is this to you?

  11. Treatment Plan Reminders

    Hello! We love the automated recall messaging. Right now it is not giving us the options to do recall messages for anything other than perio and prophy related visits (including x-rays, etc.) We would love to be able to do a recall automation for patients who also have annual TMD, Sleep and Denture checkups. If this doesn't make sense feel free to call me, Jess, at 801-465-3233. Please let us know when this feature is available, thanks!

    7 votes
    4 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  12. Refresh Weave website OVERKILL

    Weave has recently begun to constantly log us out of the website. Logging back in is NOT a quick, one-step process either. While I'm on the phone with a patient and need to check if they have answered the COVID questions; I have to put them on hold to wait for Weave to catch up!

    6 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  13. Option to delete/trash a Fax directly from the Desktop App

    Currently, in order to be able to delete a Fax. Offices have to archive the fax and then go to the admin portal in order to delete the fax from Archives.
    It would be a great feature to be able to allow offices to delete an unwanted Fax directly from the Weave desktop app

    1 vote
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  14. Email confirmation

    We would like to see an option when patients confirm via email that they have an option to "add to the google calendar"

    5 votes
    4 comments  ·  Email  ·  Admin →
    How important is this to you?

  15. Vacation mode/Auto Reply Texting Ability

    It would be helpful to have a kind of vacation mode (or autoreply mode) for text messaging.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  16. Have phone settings restored after software updates

    When software updates are pushed to our Yealink handheld wireless phones, our ring tone goes back to the default ring. It appears, and I was told by a Weave rep, that any settings are restored to default. For example, we have auto-answer upon picking up headset turned off, but after a software update, the auto-answer is turned on. We'd like for our phones to have the settings saved and restored after software updates are pushed. Thank you.

    4 votes
    3 comments  ·  Phones  ·  Admin →
    How important is this to you?

  17. Software Improvements

    Hello,
    I wanted to make a couple of suggestions that would be helpful in future updates to weave:
    1. I would like there to be a way that weave could highlight people who have left a review so that we don't re-send review requests to people who have already left a review.
    2. I would like the copy/paste feature to be enabled in the review section, as I re-post reviews on our social media and currently have to go to Google to copy/paste and have to manually re-type the private reviews.
    3. I would like there to be a way…

    9 votes
    2 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  18. Automatic Updates for Desktop App

    Please enable automatic updates to the Weave desktop app. Our staff likely dismiss the notifications for updates, which then leads to issues with the app. It would be great if the app would queue an update for the next time the app is launched, or if it could be performed outside of office hours. Thank you.

    2 votes
    Request Received  ·  0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  19. In a text conversation, it would be helpful to be able to highlight and copy the recipient's phone number displayed at the top (like I would

    In a text conversation, it would be helpful to be able to highlight and copy the recipient's phone number displayed at the top (like I would with text). Currently you can't do that.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?

  20. In a text conversation, it would be helpful to have the recipient's phone number display below the name----if they're an added contact---for

    In a text conversation, it would be helpful to have the recipient's phone number display below the name----if they're an added contact---for reference and context.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
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