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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1459 results found

  1. Weave Custumor Support Chat Popup

    Weave help chat needs to be a pop-up/pop-out box from the main weave desktop window, not a separate webpage.

    3 votes
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  2. text to pay

    it would be very helpful if we can flag or monitor "text to pay payments". we often send the text out but not all of us have access to the admin portal to see if we have received the payment. sometimes pateitns pay the next day or the next week. we need to call these payments out so it can be posted in our practice management system and we can process orders if needed. in many instances we are waiting for payment to place an order. We have had a few time that patients send in a payment and it…

    2 votes
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?

  3. Auto-Confirmations Date/Time Stamp with Copy of Message in Patient Chart Notes

    Would it be possible for appointment confirmations in Weave to write back an entry in the patient chart on OpenDental with a date/time stamp? For example, when Jon Smith confirms his appointment, it will change from unconfirmed to confirmed in the schedule. We would like it to also document the date/time with a copy of the message in the OpenDental patient chart notes. When we use OpenDental's auto-confirmation module, it does this for us already and makes it easier to track. Please let us know if this is possible. Thank you so much!

    3 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Online Forms

    It would be nice from the desktop and phone app to be able to access forms. Access forms and then choose patient that needs it, and have them sign via ipad in office. Some patients are not literate on phones or don't have smart phones. If forms would open in app and not have to be emailed or texted this would solve many additional clicks and steps.

    6 votes
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  5. Stop changing our system info when form is submitted

    HELP! We are sending out links to parents for children appointments and when the info comes back to us it is changing the parents info to the childs automatically. Example- we send Mrs. Susan Smith DOB 10/12/2000 a text to fill out a health update for Maria her child DOB 2/22/2021. When the form comes into our system it has changes Susan's name to Maria and her birthdate to Maria's. We have to send links to parents' phone numbers- is there a way around the form changing our system info??

    4 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  6. Integrate with AdvancedMD

    Please work on having Weave integrate with AdvancedMD so I can get rid of my current Merchant Service that is charging me 2% MORE per transaction than Weave does. Thank you!

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  7. Logo removal from forms

    The forms portal is not allowing me to remove the logo from branding setup. Please fix.

    1 vote
    Added to Backlog  ·  0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  8. Patient's Birthday

    Our office sees a lot of kids and would like to start doing something special for them if they come in on or near their birthday. It would be helpful if there was somehow a feature on weave to let us know. The easiest way I would think to do this is on the Schedule tab when it shows a list of patients scheduled for the day you can put a birthday cake symbol or balloon symbol - just something we can quick glance at to see if they have a birthday soon.

    3 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  9. 1 Click phone call through Dentrix

    I call a lot of patients each week(200+) and to be able to click 1 button in Dentrix that calls the patient from my phone would be life changing. It would save me so much time and frustration dialing number after number after number. I would like for it to be as simple as clicking their telephone number in Dentrix and have it instantly go through on my phone, like a hyperlink. It would save me so much time, frustration, and additionally I would be able to reach out to even more patients, giving them the care they need. Thank…

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  10. Updated Wellness form

    Wellness form is very out dated. Needs to have updated guidelines for travel, vaccination etc. Canadian Guidelines need to be added. Clients should be able to update there own wellness form.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  11. Team Member Permissions

    I need to be able to edit permissions for team members. Someone (or somehow) the auto reminders for my Tacoma office keep getting turned off and therefore our patients are not getting reminder text messages. I need only the admins to have the permission to turn these on or off.

    6 votes
    2 comments  ·  Settings  ·  Admin →
    How important is this to you?

  12. Add as New Contact (Text Message Setting)

    Please add a "Add as New Contact" option in the settings (ellipses icon) menu of an open text thread allowing the user to add the person they're texting with as a new contact in case they aren't already.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  13. Add credit card type and last 4 digits to payment summary

    Credit Card Type and last 4 digits of the card are requested by our practice management software. Is it possible to add these numbers to the payment summary report in the admin portal - so I could print or export rather than printing every receipt?

    3 votes
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?

  14. Shared phone numbers in family file & Caller ID

    Shared phone numbers on caller ID often show up as a child instead of head-of-household or adult patient. Is there a way to change this?

    2 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  15. LIVE CHAT via office website

    I am signing up for the BETA trial. I think it is great that widgets will be available on office website for patients to access for New patient contact. I would REALLLLY would like to see Weave advance into providing LIVE chat directly from websites for new patients.

    12 votes
    Added to Backlog  ·  3 comments  ·  Chat  ·  Admin →
    How important is this to you?

  16. Electronic Prescriptions though Weave software and Mobile devices

    It would be nice to be able to send prescriptions right to the pharmacy through the software we are already using at the office and on our mobile devices. Utah is already requiring e Prescriptions for all controlled substances (starting Jan 1, 2022)

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  17. Multiple Statuses that Send Auto Texts for Order purchases

    It would be great to have more than two options (currently Received and Dispensed) under the Eyewear Mapping Status section that send out automated text reminders. For example, when we mark a glasses order as "Remade" in our patient management system it would send out an auto text reminder letting the patient know their order is being remade (the text would be one the office has created under the auto-reminders section). Also, an option to customize the names of our "Custom 1" and "Custom 2" text templates and the option to add more than 2 customizable text templates would be…

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  18. Eyewear Notifications - auto switch from "Received" to "Notified"

    With Eyewear reminders: When Weave sees a "Received" status and sends a text, it would be helpful to have Weave then mark the order as "Notified" in the practice management software (similar to the mark "Confirmed" function in the appointment reminders.
    As of now when an order is marked as "Received" a text may go out, but there isn't an easy way for staff to see if they need to make a subsequent phone call.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  19. Email Customization Font

    Customization with email - font currently looks weird when it gets email. So font customization, customization/customizable template for outgoing forms.

    5 votes
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  20. Compatibility

    We would like to be able to use payments - but we are in Canada!
    We are also wondering if/when Weave will be come compatible with our Visual-Eyes software :)

    3 votes
    2 comments  ·  Data Sync  ·  Admin →
    How important is this to you?
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