Desktop App
153 results found
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Problem with the fax timing
Hello , we have a problem that the date on the fax cover sheet is different than the date we actually send the fax. That happens frequently. Please check Fax no. 8448882823 sent from bedford location in May 29 , 9:30 PM and the date on the fax cover sheet is May 30. That cause us a lot of problems with the insurance companies .Please get back to us regarding this issue. Thank you
3 votesThis sounds like a bug - please work with Weave Support if this is still an issue!
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GET NEW HOLD MUSIC
Your hold music is horrrrrrrrible!!! I have been on hold for over 15 mins now and had it on speaker- 2 patients and 3 employees have asked what that awful music is. Violins!!??? seriously??
1 vote -
Text Messaging easier to see
Looks like you are having trouble deciding how to display our text messages. I would be thrilled if it just said Sent and Received. Having the Sents out of the way would be wonderful!! Thanks, Kathy
1 vote -
Notification on bounce back text
It would be great to have some type of notification when a text bounces back. Right now there is just a red mark next to the message but an alert kinda of like when a fax doesn't go though. We had a patient come to an appointment but then cancel it because they were not prepared for the financial payment. This is lost revenue for our practice since we are unable to refill that time slot. Thank you for reviewing this request and if you have questions feel free to email or call me 402-493-6500 ext 105. Thanks again.
1 voteDue to lack of votes on this idea, we're going to close this one out. The current inbox experience provides the red dots and those message threads automatically show up in Actionable, so there is good functionality to highlight bounce back messages.
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LINK PHONE TO MOBILE DEVICE TO KNOW USER
ALL OF OUR PHONES DO NOT HAVE A COMPUTER ASSOCIATED WITH THEM IE STAFF RM
THEY WORK TO MAKE CALLS FROM A CONTINUING CARE LIST HAS PHONE NUMBERS ON LIST AND IS UPDATED MANUALLY OUR DENTAL LAB HAS NO COMPUTER WOULD BE TO DIRTY ENVIROMENT FOR COMPUTER TO LINK TO PHONE CAN WE LINK TO MOBILE SMART PHONE OR TABLET1 vote -
Pet Birthdays
Would like an automatic message for pet birthdays I can auto populate pet name and date everywhere but birthdays. Currently is a the big fail here
1 voteWe haven't received any other requests for this idea, so I'm going to close this out for the time being. We'll revisit in the future based on additional user input.
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Call waiting beep
It would be helpful if there was a way to turn off the incoming call "beep" that happens when you are on another line. As a business with multiple phone lines ringing in, it is an annoyance if you are on a call and other lines continue to ring in.
2 votesremoving from suggestion log as this has been resolved separately.
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Archive File
An archive file or moving the archive button would be nice.
Right now, it is right below the 'mark unread' option and easy to misclick.
This has caused us to be unable to find patients' texts if you did not catch the name before accidentally archiving1 vote -
add message symbol at top
very top of desktop application-- where the logo and chat symbol is.. add a symbol for messages, so we can click that and go to messages quickly (in 1 click) regardless of where we are in the Application
1 vote -
Moe to ALL instead of archive
I like the idea of actionable, however I accidentally set to Archive instead of unread for an unknown patient and now we can not find the message. Having archive button I do not think is necessary, having "Move to All" instead might be more beneficial with less potential problem of finding the messages like in my case. Our goal is to have a clean "Actionable" list that we need to respond too. Right now messages that patient replies OK to can not be set to all unless I set it to archive or respond to it and neither of these…
2 votes -
Make it work better
WHen I get an in office message, and click view, I go to the conversation but the newest message sometimes is not there. Sometimes it shows me only a very old conversation. This is a pretty big issue, and happens frequently but not every time.
1 vote -
Edit "opt out" message
We need to be able to customize the "opt out" of texting message so that people realize that they will no longer receive appt reminders. We have patients opt out and then we have to call them to remind of appts and they wonder why they don't get text reminders any more. It defeats the main purpose we have WEAVE.
1 voteMost of this will be solved when we finish the work on communication preferences. This approach is untenable though - we have too many message types for this to work effectively.
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text
In the text message section - Can we get a separate "outbox" for the messages that were sent and one "inbox" for received texts?
1 vote -
No notifications
Hello. I am not receiving any of the message or caller ID notifications. I have them all turned on. Is there a new update or something I can do to troubleshoot this?
1 vote -
Read/Unread Messages
Bring back "Read" and "Unread" messages please!
1 vote -
SMS recognition
It would be really cool if WEAVE could automatically recognize telephone numbers that are sms and don't require being keyed in a specific spot . Solution Reach had this capability. It just helped us save a step. =)
1 vote -
preappointment message
We are using the preappointment scheduler in Crystal PM and we need Weave to send out a pre appointment reminder message . Please advise
1 vote -
Pushing Manual Texts
Weave Messaging v2 Beta - this version will not allow a manual text without a # being entered into our patient software. Some of our parents do not want to receive texts except for the day before, or a non-custodial parent needs a manual text the day before. The Beta version will not allow a manual text if the # is not entered as a text...I tried to add the # in our system, refresh with the intent to use Weave then remove it, but Weave does not refresh that quickly and I cannot leave the # in as the…
1 voteBeta is long over
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cdc guidelines changing
We feel with CDC guidelines changing that it would be beneficial to add a question after name and date. The 1st ? be are you fully vaccinated, if so skip questions 1-10. Please sign and date. You must be able to validate your fully vaccinated.
1 vote -
Texting Return
I just have a suggestion with the texting portion of this program. It would be really nice if we could hit return without it sending the message, but just going to the next line. More like true texting is done. The habit is to hit return, then we send messages before they are ready to be sent.
2 votes
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