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  1. Ability to update billing email address on portal

    I'd love the ability to edit my billing email address. It should be a clickable/editable field in the Account/Billing section. Instead I need to call and speak with someone, spending both your time and my time on something that could be a quick click.

    1 vote

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  2. Optional sounds

    It would be great if you could turn the chimes on or off for team chat and other notifications. It's nice to have them, but sometimes staff play music for procedures and the chime interrupts spotify and they have to scrub out and restart the music each time. They unfortunately can't just mute their sound, as then the music would also be muted.

    Thanks!

    1 vote

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  3. Extend log in settings to 10 hours

    Extend log in settings to 10 hours instead of 8 hours.

    1 vote

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  4. Earlier appointment time in reminder

    We had the option with our prior software to flag specific patients who were always tardy for appointments. These specific patients would get email/text reminders with appointment times 15 minutes earlier than the scheduled time. We do not want our entire patient base to get a 15 minute early reminder - only specific patients who need it.

    3 votes

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  5. Bigger screen

    The application screen size is too small. They should have a computer desktop version that can possibly fit the whole screen.

    2 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  6. unpaid invoices

    Spoke with Avery at Weave and she explained there was a software update to change the unpaid invoices to be expired after 30 days as opposed to 90 --- I think that is to soon and very hard for reporting purposes. Reconsider this update and please resume the 90 day window, Thank you- Jordan S.

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  7. Editing User Roles and Blocking Access to Settings for Certain Roles

    We've had problems out our office with some team members messing with some of the settings. For example, automated reminders, which we use to send out text messages to patients a day before their appointment to remind them and to send them a link to leave us a google review after their visit. I understand you can edit what "roles" employees have. However, what you cannot do is edit what role can do/or access what. It would be amazing if for example I could edit the "Team Member" role to NOT have access to the settings; but be able to…

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  8. Option to Keep eave "Always on Top"

    Have an "Always on top" option for Weave

    1 vote

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  9. Weave Custumor Support Chat Popup

    Weave help chat needs to be a pop-up/pop-out box from the main weave desktop window, not a separate webpage.

    1 vote

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  10. Users Allowed Too Many Permissions as Team Members

    Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.

    1 vote

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  11. User Invite Link Expiration Notice

    Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.

    1 vote

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  12. Clinical Schedule Access only

    Add user type that is clinical, schedule access only from the mobile app.
    One hygienist pointed out that she sees analytics and other info that she doesn't feel she needs or wants access to.

    1 vote

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  13. Recall type messaging - drag and drop options.

    Automated reminders, recall reminders. The messaging only allows one type of recall type called "vaccines" but there are multiple types of recalls available. This makes messaging difficult having to create messages for each type or too generic i.e "your pet is due for a test"

    1 vote

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  14. Deleting a photo

    So, I am the office Manager at the Niles Vision Clinic. I up-loaded a photo to my account, thinking that I can delete it. But you can't delete a photo. You can only re-place it. I think it would be good, to be able to delete a photo if need be.

    2 votes

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  15. Phone call NOT overriding fax

    When sending a fax and a phone call comes in it would be helpful to not have the screen disappear to the fax and have to start all over

    2 votes

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  16. app and CS recommendations

    When receiving an emergency message I used to be able to just click the link in the text message notification, now I have to call in and dial through to access the voicemail box, that should be put back the way it was.
    The Names at the top of the app should be able to have the font size changed to be able to see the full name as we have the location at the end of our name but you cannot see it because its too long.
    I'm sure this has been brought up before but the customer service…

    1 vote

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  17. Font size for age 50+ eyeballs

    I’m a 52-year-old doctor and like many people my age have a little bit of early presbyopia

    I would think your app has a lot of people using it that are not always in their 30s and 40s

    could you please find a way to increase the font size on the app. it’s a pretty serious issue for those of us who don’t have the younger eyes that we once had

    thanks so much

    Steven Mobley Md

    Hello Dr. Mobley,

    We received your email and would be happy to assist, I totally understand the font size being a problem. I…

    2 votes

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  18. Follow Up Task notifications

    Hi there!
    Not sure if this a bug but we've started utilizing the "Follow Ups" lists for patient and team member specific tasks however, the follow up notifications pop-up once a minute until dismissed (sometimes creating a notification queue that's 45+ msgs long).
    A single notification for a follow up task is sufficient until dismissed.
    Thanks!

    1 vote

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  19. More client information on incoming calls

    Hello! We currently work with Cornerstone software, we are hoping to get more client information with the original pop up for an incoming call. When we originally saw the presentation it showed the client id, next appt information, etc... this would be really helpful.
    Thank you!

    1 vote

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  20. Optical Support

    When a patient's glasses are made and received the message to let the patient know is ready for pick up needs to be actually sent out when we click verified. Can you add this in the auto message reminder chooses rather than dispense? Anyways why would you notify a patient after it is dispensed to them ? They know that they got the glasses already!

    1 vote

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