I'd love the ability to edit my billing email address. It should be a clickable/editable field in the Account/Billing section. Instead I need to call and speak with someone, spending both your time and my time on something that could be a quick click.

It would be great if you could turn the chimes on or off for team chat and other notifications. It's nice to have them, but sometimes staff play music for procedures and the chime interrupts spotify and they have to scrub out and restart the music each time. They unfortunately can't just mute their sound, as then the music would also be muted.

Thanks!

Extend log in settings to 10 hours instead of 8 hours.

We had the option with our prior software to flag specific patients who were always tardy for appointments. These specific patients would get email/text reminders with appointment times 15 minutes earlier than the scheduled time. We do not want our entire patient base to get a 15 minute early reminder - only specific patients who need it.

The application screen size is too small. They should have a computer desktop version that can possibly fit the whole screen.

Spoke with Avery at Weave and she explained there was a software update to change the unpaid invoices to be expired after 30 days as opposed to 90 --- I think that is to soon and very hard for reporting purposes. Reconsider this update and please resume the 90 day window, Thank you- Jordan S.

Have an "Always on top" option for Weave

Weave help chat needs to be a pop-up/pop-out box from the main weave desktop window, not a separate webpage.

Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.

Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.

Add user type that is clinical, schedule access only from the mobile app.
One hygienist pointed out that she sees analytics and other info that she doesn't feel she needs or wants access to.

Automated reminders, recall reminders. The messaging only allows one type of recall type called "vaccines" but there are multiple types of recalls available. This makes messaging difficult having to create messages for each type or too generic i.e "your pet is due for a test"

So, I am the office Manager at the Niles Vision Clinic. I up-loaded a photo to my account, thinking that I can delete it. But you can't delete a photo. You can only re-place it. I think it would be good, to be able to delete a photo if need be.

When sending a fax and a phone call comes in it would be helpful to not have the screen disappear to the fax and have to start all over

Hi there!
Not sure if this a bug but we've started utilizing the "Follow Ups" lists for patient and team member specific tasks however, the follow up notifications pop-up once a minute until dismissed (sometimes creating a notification queue that's 45+ msgs long).
A single notification for a follow up task is sufficient until dismissed.
Thanks!

Hello! We currently work with Cornerstone software, we are hoping to get more client information with the original pop up for an incoming call. When we originally saw the presentation it showed the client id, next appt information, etc... this would be really helpful.
Thank you!

When a patient's glasses are made and received the message to let the patient know is ready for pick up needs to be actually sent out when we click verified. Can you add this in the auto message reminder chooses rather than dispense? Anyways why would you notify a patient after it is dispensed to them ? They know that they got the glasses already!