Desktop App
39 results found
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Voicemail Override Schedule
It's too easy to forget to deactivate voicemail override and accidentally miss calls when the office is open. This just happened to us after Thanksgiving. Voicemail override is intended to allow us to "close" the office for unexpected events and holidays. Therefore we should be able to set a time to deactivate this feature at a date and time in the future.
33 votes -
Recent update notes
I like a lot of things about the newest update. However, I wish that I could reposition the notification bubble. After using the software for so many years, I liked that it was located in the same spot and I'm frustrated by the move that seems to make no sense.
Also, previous versions allowed you to group notifications in to a summary and I haven't figured out how to make that happen with this update. It is kind of annoying to have to dismiss all notifications individually.12 votes -
Earlier appointment time in reminder
We had the option with our prior software to flag specific patients who were always tardy for appointments. These specific patients would get email/text reminders with appointment times 15 minutes earlier than the scheduled time. We do not want our entire patient base to get a 15 minute early reminder - only specific patients who need it.
7 votes -
Editing User Roles and Blocking Access to Settings for Certain Roles
We've had problems out our office with some team members messing with some of the settings. For example, automated reminders, which we use to send out text messages to patients a day before their appointment to remind them and to send them a link to leave us a google review after their visit. I understand you can edit what "roles" employees have. However, what you cannot do is edit what role can do/or access what. It would be amazing if for example I could edit the "Team Member" role to NOT have access to the settings; but be able to…
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Holiday/Vacation Phone Schedule
Please add in a holiday hours setting. Currently when the office is closed during the week for a holiday or vacation we have to go in the office hours settings and manually turn off, then turn back on that particular day of the week we are out. There needs to be a way to set this up beforehand where it automatically turns off the phones for predetermined dates and times and then resume normal office hour schedule.
4 votes -
alternative alert tones/ volume control
Please add alternative alert tones/ volume option. current one is loud and disruptive, can be heard across office
3 votes -
Bigger screen
The application screen size is too small. They should have a computer desktop version that can possibly fit the whole screen.
3 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Weave Custumor Support Chat Popup
Weave help chat needs to be a pop-up/pop-out box from the main weave desktop window, not a separate webpage.
3 votes -
Phone call NOT overriding fax
When sending a fax and a phone call comes in it would be helpful to not have the screen disappear to the fax and have to start all over
3 votes -
iPad App Landscape Mode
iPad App landscape mode. Please add landscape mode as an option for the iPad app (automatically chaning based on the orientation of the iPad). Currently, only portrait is available and this doesn't work with a keyboard (which is essential for using weave as a text messaging platform)
3 votes -
Language preference
Bring back the option to change the patients language on their weave profile.
2 votes -
Dark Mode
Offer a dark mode for Windows, iOS, and Android
2 votes -
Ability to update billing email address on portal
I'd love the ability to edit my billing email address. It should be a clickable/editable field in the Account/Billing section. Instead I need to call and speak with someone, spending both your time and my time on something that could be a quick click.
2 votes -
Users Allowed Too Many Permissions as Team Members
Team Members should not have the ability to edit call blocking, device settings, hold music, media library, voicemail boxes, voicemail override, phone trees, etc. or there should be a type of user that is allowed use of the phones only, not the ability to change these items. One disgruntled employee, and this could all be maliciously changed without anyone being the wiser until someone (probably a caller) noticed. Admin privileges should be required to change items that could adversely affect the business image.
2 votes -
Deleting a photo
So, I am the office Manager at the Niles Vision Clinic. I up-loaded a photo to my account, thinking that I can delete it. But you can't delete a photo. You can only re-place it. I think it would be good, to be able to delete a photo if need be.
2 votes -
Font size for age 50+ eyeballs
I’m a 52-year-old doctor and like many people my age have a little bit of early presbyopia
I would think your app has a lot of people using it that are not always in their 30s and 40s
could you please find a way to increase the font size on the app. it’s a pretty serious issue for those of us who don’t have the younger eyes that we once had
thanks so much
Steven Mobley Md
Hello Dr. Mobley,
We received your email and would be happy to assist, I totally understand the font size being a problem. I…
2 votes -
More client information on incoming calls
Hello! We currently work with Cornerstone software, we are hoping to get more client information with the original pop up for an incoming call. When we originally saw the presentation it showed the client id, next appt information, etc... this would be really helpful.
Thank you!2 votes -
Call waiting beep
It would be helpful if there was a way to turn off the incoming call "beep" that happens when you are on another line. As a business with multiple phone lines ringing in, it is an annoyance if you are on a call and other lines continue to ring in.
2 votes -
adding and changing breaks on the app
When we change the hours on the app we need to be able to add the break. We used to be able to do this and that option is gone. Ex- we closed for memorial day, when i changed the hours to open again, i could not add the break, i had to go to the portal. This is incredibly inconvenient and way to many steps. Before it only took a couple of clicks. Now I have to go to the portal, log in, get to the area to make the change. It is too many steps!!!.
1 vote -
Voicemail and text notifications
On the app when you are in the voicemail section, we should be able to search for a phone number. Or have a little icon pop up that shows how many times the same numbered called. Or when people call and leave a voicemail but also send a text message, could you have a little alert that shows how many voicemails there are? That way we don't have to scroll one by one through the voicemails.
1 vote
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