Desktop App
1458 results found
-
Installing the Weave app in "ProgramFiles" instead of "AppData\Local"
With the recent release of the New Weave Experience (NWX) version of the Weave app, both of us in our office's IT department have noticed that the app is no longer installed in a location like "C:\Program Files" or "C:\Program Files (x86)", but instead in the user's local AppData directory following a path like "C:\Users\username\AppData\Local\WeaveX".
Because of this change, this has introduced a few concerning issues:
1) Technically, our users are now able to install the app without prior permission from the IT department as it does not present a Windows User Access Control (UAC) prompt.2) Because of the…
1 vote -
Calendar Sync
We use Vetter aka DaySmart. The PMS is not fully integrated and we are not able to use the online booking feature. We would like to be able to have our PMS and Weave write back to each other at least about appointment availability.
1 vote -
We would like to see our patients along with the Owner info.
We use Vetter aka DaySmart. Our PMS is not fully integrated with Weave. We would like to see our patient's info when we are looking at the owner information.
1 vote -
Payment Link Fix & Refund Fees
We have had 10+ payments made to us via link that were NOT our patients. I'm confused how a patients payment to a doctor in another state goes into our account. This NEEDs to be fixed.
We in turn have refunded these said patients, however we are charged the card fees and nothing is refunded to us. In this instance, we should be refunded those credit card fees.
When I contacted support the only solution they gave us is to turn OFF the weblink payment option for our patients! :-(1 vote -
Post Code for Canadian Clients
I was on my desktop today trying to use an existing template for email marketing. I tried adding my business info. It would not let me add any alphabets for the postal code and only numeric values were accepted. I spoke to a team member at Weave to help me with this issue and I was suggested to add some zeros. It looked very unprofessional to send an email campaign like that. This should be fixed for Canadian clients.
1 vote -
Fax Favorites Needed
A fax "Quicklist" would be appreciated. It would be much more efficient to click the favorite instead of searching for it in the directory if you fax to the same number dozens of times daily. :)
1 vote -
text writeback crystal
I would like a text writebacks to go to the correspondence notes section of crystal.
1 vote -
Please add a notification for when a contact has opted out of receiving text messages when selecting a contact to message
Please add a notification for when a contact has opted out of receiving text messages when selecting a contact to message. This way we can make a record that this patient has opted out and can reach them another way. Also, the list of recipients should be in some sort of order either the order selected or in alphabetical order this will make it easier to add and deselect recipients.
1 vote -
Online Scheduling Forms: Auto Fill Data from Google Chrome or other web browsers needs to be allowed
When patients are using their personal computer or phone:
The information that is saved, like first name, last name, and email address currently has to be typed or copied and pasted manually
This creates inefficiency and confusion for the customer and patients alike.
Everyone loves auto-fill and relies on it to make each process quicker and more efficient.
Please correct software to allow auto-fill from google chrome, other browsers and personal devices.
1 vote -
Data sync disconnected alert
Our data sync app has disconnected several times - which causes the auto reminders not to be sent. Would like to have some sort of alert when that happens and an alert that notifies Weave so the data sync can be restored more quickly and we don't have patients miss their appointments
1 vote -
ability to block phone numbers less than 10 digits
We have been receiving an incredible number of spoofing calls coming from phone numbers with only 9 digits. Because of this we can't block the number. The suggestion was made by customer support to have an answering phone tree, but our office doesn't like to operate that way. Can the design team work on a fix so we can block these numbers? It would be even better to be able to block from the desk top app vs the portal. We are not asking for you to block before it calls in, but only to give us a fighting chance…
1 vote -
Actionable text are moved to ALL if an auto text is sent out. This causes issues because we never see the actionable response.
Actionable text not moved to ALL when an auto text is sent out. This will prevent missing a response to a text that needs attention.
1 vote -
Cancel function on the desktop schedule
It would be great to have a cancel option for an appointment on the schedule function of the desktop app. We are having issues Weave not syncing our cancelled/rescheduled appointments and there is no way to remove their name from Weave's desktop schedule and reminders are still going out.
1 vote -
Email campaigns going to patient’s spam folder
We have sent out multiple email campaigns to later learn that most patients do not receive them because they go to spam folders. Please fix this issue or allow campaigns to be sent from office email rather than generic Weave email address. What is the point of this feature if patients don’t even receive the emails
1 vote -
Ability to delete or cancel payment plans
Currently cannot delete or cancel payment plans if a patient pays the balance off. Seems like a huge oversight and we have patients complaining about this.
1 vote -
save the date officemate
Save the date integration with OfficeMate. We would like OfficeMate to be added to the existing feature.
1 vote -
Bulk Messaging Free for Number of Patients
We have a large amount of patients, +5,000 on our list. We are paying a premium to have Weave Service - however; to pay an almost $200 to text everyone an announcement once a month is a little silly.
It would be nice to allow at least one bulk message per month to all customers without having to pay an additional fee.1 vote -
Payout Detail Print Button
Under Payouts add a print button when you click on a date to get the payout detail.
1 vote -
Request Received Text Template reverts back to original message
Multiple times our personalized Request Received Text template for Online Scheduling has been written over with the original Weave message with no warning. Why?
1 vote -
Allow Chrome Autofill for Online Scheduling
After complaints from patients about the inability to schedule an appt, we realized that if you use Chrome Autofill to complete the Appt Request, Weave doesn't recognize that those fields are filled in, so patients can't submit. There is no way for us to alert patients that they must type all info and not use Autofill except to add a custom field which would put it at the bottom and patients wouldn't see it until AFTER they've already completed the form. Our workaround is we modified the First Name text to add Type do not use Autofill. If Weave can't…
1 vote
- Don't see your idea?