Desktop App
1155 results found
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Archive Voicemail records
I would like to be able to save/archive Voicemails under Client History where the would stay after deleting/removing from the Voicemail box so we keep records especially when a client calls to say they left a voicemail to cancel an appointment we've marked as a no show.
1 vote -
Conflicting appt time reminders
Weave recently did an updated and ever since then, our patients with multiple appts are getting two confirmation texts with the two different times. Patients are SO confused and usually end up calling to straighten it out OR they just show up at the wrong time because they're confused. Patients just really need to get ONE text with the early time only.
1 vote -
Accessing personal voicemail remotely
There is currently no way to check personal voicemails from outside of the office. This is one of the most basic of features that is available on every phone system around the world, yet on Weave you can't do it.
Especially since COVID and remote work became more mainstream.
The mobile app only allows you to access the office's main voicemail. Why would every staff member need or be concerned with that?
1 vote -
Inventory Management/Item Catalog
It would be helpful if there were a system within payments that would allow us to keep a detailed catalog of our goods and services and the associated costs.
For example, instead of keeping a separate catalog of the items we sell and then manually entering the associated charge into Weave payments, having a system in the Weave app that keeps that catalog so when we select a patient, we can select co-pay, deductible, peptides, etc. and the associated cost will automatically be applied.
This would also be helpful when there are payment disputes or when patients want an itemized…
1 vote -
Missed call text over holiday
Hello. The options for communicating with patients over the Holidays are very helpful. Thank-you. It would be nice to be able to have an option to have the "closed" missed call text to go out without having to change our office hours to closed and then change it back when we return. Thank-you
0 votes -
Feature Request: TO-DO list / Tasks
I would love for there to be a To-do list feature that I could access from the desktop client and mobile app (For those on the go days). I would be able to put in a task and maybe a due date or a reminder date. I could refer to the list I create to help me organize my day. There are "lists" now, but you'd need to attach a patient to each and not all tasks are for patient accounts, (ie complete accounting report by xx/xx/xxxx). I'd love for Weave to be able to help me with reminders that…
18 votes -
appointment reminder
Is there any way we can send a separate message to confirm patient appointment who have been pre-appointed n advance?
1 vote -
Easy workaround to integrate Weave with Cloud9 - online scheduling
Hello,
Weave isn't fully integrated with Cloud9 online scheduling. But, there is a easy workaround to fix that.
Problem description: When using Weave online scheduling, it list ALL the available spots from Cloud9.Important information: Every appointment in Cloud9 requires the appointment code that describes the appointment type. Weave is capable to extract these codes/information.
Solution: Weave needs to filter the available time spots codes for New Patients - NP and BC - and eliminate the other codes.
That's all. One simple filter fixes the integration.This solution is applicable to every Cloud9 customer.
Please, contact me if you have…
1 vote -
schedule
It would be nice to remove notification badge in schedule option, if we take care of the text message through the "messages" option. Seems a little too much.
1 vote -
Send notifications when a forwarded voicemail arrives in the voicemail box.
Send notifications when any kind of new voicemail arrives in the voicemailbox, including forwarded voicemails.
2 votes -
Custmizable User Roles/Permissions
Roles & Permissions needs to be customizable. Period. Weave deciding for us what employees should and shouldn't have access to isn't best practice.
Features in the Team Member role, the lowest permission group you can give someone, has access to way too many options and features.
Super Admin role should be able to decide which features each permission group has access to in order to customize how their individual office runs.Ideally there would be a tab in the dashboard for Super Admins only that can control permission groups with radials or toggles to all features so we can control…
1 vote -
Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.
Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.
2 votes -
Team Member Permissions
General Team Member permissions are WAY too broad and inclusive. There need to be better levels of restrictions for a general user who is just answering phones and responding to texts.
A general user should NOT be able to do the following:
-Read/Respond to reviews
-Send Text/Email blasts
-Edit Reminder settings
-Edit recall settings
-Edit Automated messages
-Create Text to Pay requestsI am sure there are others, but these are the ones we've faced already in the short time we've been on Weave.
Office should be able to create their own permission group settings.
1 vote -
Printing from the messages
Getting an option to print from the messages. It only gives the option to archive or download and it is just more convenient.
1 vote -
VMO/Forward Toggle (Fast Overrides)
We want to have the VMO toggle brought back. It is very ineffective to constantly have to make a new override whenever we want to put the phones going straight to voicemail for lunches. We have our lunches at different times. Bring this feature back.
6 votes -
Refund
For a refund option could you add patient overpymt?
1 vote -
MWTherapy is our CSM and it is not compatible with WEAVE. Will it be in the future?"
MWTherapy is not currently compatible with Weave. More providers are switching to MWTherapy. Will Weave discuss this option soon?
1 vote -
Create a default office profile for when users have not signed in yet.
When a user does not sign in it writes back in the call log incorrectly with the last user that was signed in on that computer. Therefor call logs are not accurate.
Our office staff do not have set desks so if they are answering a call and they have not signed in yet it assigns the last person who logged in on that computer. Even if they have already logged out.1 vote -
Pre-tag and filter messages sent from Auto-message rules to be managed in all tab
The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.
1 vote -
Secondary Numbers
It would be great to have the option to text a secondary number on the account. We have cornerstone and from what I gather, if there is more than on Cellular number on the account you can only text the primary number. All other numbers that are listed under cellular will not show up on weave. You can search the secondary number under weave and the account will show up, but it will not show any numbers other than the primary. Basically what I am saying is please have all phone numbers that are in your PMS to reflect in…
1 vote
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