Desktop App
1458 results found
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forms
When a referring provider is sending a referrals we want to have the ability to attach the associated medical records with that referral.
2 votes -
Communicate directly
Make sense to pro actively communicate any status update directly to your client. As against having to call and being referred to your status update website.
1 vote -
Patient requesting Appointment emails lack identifying information.
When patients receive an automated email reminder to request an appointment for their routine visits. The email returned does not provide enough information to identify who is requesting the visit. Currently it only returns first and last name, but if I have multiple John Smiths, I wouldn't be able to locate which is the one I need to contact.
I have an integration to the weave system to my EHR (Officemate) and if the system could return the ID number of the patient, or even the email used to contact them, I could have some way of locating the correct…
1 vote -
I think there's a glitch with Insurance Verification. I had a patient show inactive and I missed that she was with an entire different group
please add checks and balances so that insurance id and ssn = subscriber id and Group Name should also match with the query and the report. If not writeback is incorrect. UC is not Trinet
1 vote -
BETA: Add "COMPLETED" on read text messages
There has to be a way to change the orange bubble as "completed" because not all read messages needs a response.
For example, if a patient texts a question and we were able to answer that question through call, then there's no need to respond via text. Another example is if a patient texts "thank you" after we said thank you to close the conversation, it shouldn't be marked as "need for response".
It's hard to distinguish between texts that actually need a reply and texts that don't. Please add a feature where we can complete/close a text or at…
1 vote -
Save the date reminders
Save the date auto reminders, should have a filter to skip the 2nd appoinment message if shceudled the same date. If scheduling a patient for multiple appointments on the same date, patient is receivig multiple text times instead of the first one only
1 vote -
Being able to schedule for a text thread to open up at a scheduled date.
We would like to be able to schedule for a text thread to pop back up at a certain date to remind us to reach out to owner. I like that we can schedule for a message to go out but if I don't know what to put on the scheduled message at that time, I would like to be able to have it pop up so I can come up with what to tell them before it's sent to them. For example, Heymarket lets you schedule for the thread to open up on the exact date and time that…
1 vote -
Private messages in the text thread.
We would like to be able to communicate with other team members in the text thread instead of using team chat. An example would be how Heymaket will let you @team member and type a message that will alert them that they were tagged in a thread and can communicate on the text thread with other team members.
1 vote -
CHANGE the email template or text when sending specific forms (NOT REMINDERS)
CHANGE the email template or text when sending specific forms (NOT REMINDERS)
It appears we can edit our email and text templates when sending reminders however the function I am looking for is to change the email or text that is attached to sending specific FORMS (not reminders)For example: all forms say "we are looking forward to your upcoming visit"
However, when I am sending "Record Release Forms" patients are not usually returning and I would like to personalize it saying "Please fill out these forms so we can release your records, etc etc"
or when sending a "Medical…
4 votes -
"inactive" status for former employee
Currently once a team member leaves our organization, we have to delete them from the app so they will no longer have access to our data. Once deleted, the person's name will no longer show in voice call log and text message thread to identify who handled particular conversation. I would like to request a feature to be placed as "inactive status". This will keep the call log and message thread but will not allow former employee to log in.
1 vote -
Mute/Hide Group Chat
Mute or hide a specific group chat. With current hide option, the messages still come through and create notifications. Only other option is to mute all notifications, but that isn't feasible.
1 vote -
Easily identify messages coming from Text Connect
Can you please add a filter of some sort or search capability to identify those texts from non-patients that come in via Text Connect?
A Weave support rep suggested we could easily find ALL Text Connect texts if we modify the Text Connect message auto-response templates with a certain phrase that wouldn't typically be used in texting conversations, such as "Thank you for contacting us through our website." He said we could then do a search in the app on that text to find all messages from Text Connect.
We tested it and it doesn't work for two reasons:
1)…1 vote -
Restrict access to who can respond to reviews
Toggle option for staff members either granting or restricting access to the ability to respond to patients reviews.
1 vote -
Grey out when someone is responding to a text
Currently weave's texting doesn't allow for us to easily determine if an agent is responding to a text, besides it occasionally having the feature of someone typing at the bottom. It would be nice for the text to be greyed out or not allow someone to respond if someone is already in the text.
1 vote -
Being able to add pictures to templates
We would love to be able to add pictures to the text templates so it's more appealing and personable.
1 vote -
Form writeback for unified offices
We have a unified office and REALLY would love to have Eaglesoft Med history and other forms write back! Currently it's only supported for single office locations. It's diappointing because we were sold on Weave on this being an available option!
1 vote -
option to add info into consent forms prior to sending to patient.
option to add info into consent forms prior to sending to patient, so patient can review treatment planned and sign after thoroughly reading.
1 vote -
Easier Access to have Patients fill Out Forms
We need easier access (and more reliable) to have patients fill out forms. Currently we send all patients links to fill out forms. But if they do not fill out them on their own time, we set up the iPads for the patients. It is quite a pain to go through the iPad since you have to use the web portal and not the provided app. And now a new issue has popped up where the forms are not even syncing to the patients account, and they are nowhere to be found in the "recently submitted" tab. I just talked…
1 vote -
Please fix the glitches with Team Chat
In the past two weeks, several glitches have surfaced following updates, indicating the code may require a review. Despite the system signaling a message in Team Chat, none are visible until the 'everyone' option is selected, which then displays a new message. At times, Team Chat indicates no new messages, yet attempting to send a message reveals 20 unseen ones.
1 vote -
Insurance
Good afternoon. Is there a way to add Kleer to the list? Thank you !
1 vote
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