Desktop App
1458 results found
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Assigning fax numbers to departments
We have 2 fax lines for one building and need to be able to assign them to different departments.
We received hundreds of faxes and its easy for them to get lost in one big "pile". In our specific example, we have one that is scheduling/medical records and one that is business office. Business office is getting overwhelmed by going through all the medical records received and has missed a few of their assignments by it being "lost" in the weeds of the fax list.At a minimum, the ability to filter the faxes by the numbers they were sent…
1 vote -
Make timing of recipients receiving bulk text more precise.
I'd like to be able to send a message that a webinar is starting in 10 minutes or send a notice at 8:00am when it's not too early to text but before recipient's day gets going.
Right now I'm seeing that bulk texts hit recipients 30-70 minutes after I want them to.
1 vote -
Update schedule when a patient reschedules no matter how you reschedule it
We have Dolphin and it would be nice anytime you reschedule an appointment that it updates the schedule even if you don't cancel it first then reschedule. Right now we click reschedule or click and drag the patient into a new spot because it is convenient, but frustrating that the schedule still shows them in that spot because we did not physically cancel the appointment first. So the schedule shows we have 73 patients for the day, when in reality we have 61. Things now a days are about convenience and ease. It would be really nice not matter what…
3 votes -
Insurance Verification
PLEASE put the insurance companies back in alphabetical order!! The order of payer number is just ridiculous. No one looks it up by number. And post an update information BEFORE you do the changes so we don't freak out when there is a major change and we have to call in and waste time finding out that it was an update and we weren't informed about it prior. We could have told you it was a stupid idea.
2 votes -
Please integrate with STI computer servies.
We've been using STI for about 9 months now & we love the services, but it would be so much easier for our office if weave were integrated with our EMR system STI practice manager. There are some functions that we won't use because the process is too tedious without integration. Really hoping this can be implemented.
1 vote -
Add a filter for Spanish & English
When we are doing bulk messages, can you create a filter for Spanish patients and English patients (since we are able to change settings to Spanish in Weave). It would be beneficial to send English bulk messages and then separately send Spanish bulk messages.
1 vote -
"Opt-Out" Message verbiage
Is there any way to update the verbiage in the message that people who unsubscribe from text messaging receive?
I'd really like for it to read:
From Dermatology Associates of Atlanta. You have unsubscribed from text messages and will no longer receive text messages from our office. This includes appointment reminders, and important communications from our office. You will need to maintain your own appointment reminders until you resubscribe to text messaging.
Manage preferences here: https://...blah,blah...
Reply START at any time to resubscribe to text messaging.We would like for the message to be more clear about what the patient…
1 vote -
Toggle recall reminders for inactive pets on/off
Not all practices treat inactive patients the same. It would be nice to be able to stop recall reminders for pets marked as inactive without having to delete all the reminder dates. I understand that some practices market to inactive pets, but we don't, and it's annoying for clients to get recall reminders for a pet that's alive but they no longer own. Marking pets deceased with a false date would cause confusion if a new owner or another practice called for records on that pet, so this workaround is woefully inadequate.
1 vote -
VMO to trigger "office closed" settings
Set Voicemail Override to default to closed IVR options. In the past, when we turned on VMO, it would set our office as "closed" and trigger all appropriate changes - the office is closed text message and more importantly, our Closed IVR. The IVR allows patients to press 1 or 2 depending on if it's an emergency or not. Now VMO only allows a general voicemail box with no options or forwarding to an outside number. We would REALLY love it if the old feature would come back, allowing our 'office closed' settings to be active.
1 vote -
list of opted out patients
list of patients that have opted out of texting so we can integrate with Tebra
1 vote -
Simplify Payment Reminders
We would like an easier way to send payment reminders. If you go to invoice history, we would like an option to click on the invoice and push "send payment reminder." Currently, we have to toggle between too many screens. We also do not know if a payment reminder was sent unless we go to another screen, search for the patient, and check their messages. On the invoice history screen, if Weave could list if a payment reminder text was already sent, that would be so helpful.
1 vote -
SMS Keyword for text message info on road signs
add an sms keyword feature that can be used on signs to request information about my practice, like text "tooth" to 2994 for more information. every big company has this on their signs when I drive by and it would be awesome to not have to pay another company for this feature and just have it be part of weave
1 vote -
Virtual Assistant
I would like a Virtual Assistant type answer service for my office. The assistant would answer the phone give the client the opportunity to request appointments and if they need more information press another number to speak to a customer service representative. For example: if you would like to make an appointment press 1; If you're calling to check on a client press 2; if you need a call back press 3...etc. In my office this could free up a position at the front desk and would be very helpful to save time from answering phone calls.
1 vote -
Adjustable frequencies for review requests
customize timeframe for review requests to be sent out (adjustable number of days/months between requests)
1 vote -
Link with Zenoti Systems
Will Weave sync with Zenoti software?
1 vote -
Setting for Fax
Need settings for fax. Allowing users the option to open faxes from mobile devices ie. Iphone and Andriod however avoid ALL faxes from being automatically saved unless on desktop computer. As this is a HUGE HIPPA violation.
1 vote -
If multiple contacts are present, at least list ONE of them and have the "Multiple Contacts" link to see all of them.
"Multiple Contacts" should all be listed in the Weave call pop-up and should NOT require clicking on an additional link. Or if multiple contacts are present and for some reason not all of them can be listed, at least list ONE of them and have the "Multiple Contacts" link available to click on to see ALL of them.
The New Weave Experience software doesn't list a patient's name for Incoming Call notification and instead says "Multiple Contacts". I understand that we can click on the "Multiple Contacts" to then see all the contacts, but this is a BAD change. We…
1 vote -
email receipt of payments
Payment receipts received at office e-mail. The line/box " Congratulation! You received a payment for PATIENT NAME". It is currently a black box with white text when printed. This takes too much ink from printer. It would cut cost for offices that print these if the box was lighter or white with black print. Thank you for your consideration.
1 vote -
Online Scheduling - Provider Name in Text Template
Online Scheduling - when the patient chooses an appointment type and proceeds to select a provider, they have the option for "No Preference" to view the entire clinic's available appointments. When they eventually pick a time, Weave does not tell them which provider they are scheduled with.
Weave does not allow us to customize the Request Received Template or Confirmation Template with the provider "widget".1 vote -
Online Scheduling - show year
Weave Online Scheduling - preappointments
Patient pre-appointed for one year in advance. When the scheduling request came through on Weave, the year was not indicated on the request (only month and date). Please add enhancement to show the year on scheduling requests.
1 vote
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