Desktop App
1458 results found
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Improve integration on DaySmart Vet
Improve integration for invoicing, like having the invoice pop up in Weave and once they pay have the payment automatically register in DaySmart. Better integration with scheduling. Being able to have people use the online scheduling but have it register what times are actually available instead of them having to pick a bunch of times we don't offer.
1 vote -
Customize options for tracking phone calls
Hello,
I recently called and spoke with an operator. My question was relating to the Weave desk top App.
I track our calls etc on the Analytics feature and was told I could not change the times, to reflect our business hours, it tracking missed calls when our office is not even open, the numbers are incorrect, yet you can customize the hours on the portal. If you are able to customize in the portal then should be able to do on the desk top, its the main one we use and log into every day. I am frustrated looking…1 vote -
Ability to assign provider when payments/refunds post in patients acct. using Eaglesoft
When credit card payments are taken and posted to patients accounts the system randomly chooses any user so we have no idea who processed the payment. When we need to look back and make adj.,in a large office like ours, it is impossible to find out who processed pymt. especially if there is a legal issue. Also when a refund is done thru Weave it auto posts to patients account assigning it to who knows what. It is often assigned wrong and to wrong provider. It would be great if there was an option to choose what type of refund…
1 vote -
Ability to filter out "auto messages" from text thread and have them automatically archived
Ability to filter out "auto messages" from text thread in "all" and have them automatically archived.
1 vote -
Rearranging providers/op on the new desktop ap schedule
On the schedule in the desktop app and the mobile app, we would like to be able to re arrange the providers/op in the order we have them on our eagelsoft view so we can accurately see the schedule
1 vote -
Mapping Error: Weave 'Appointment Type' Field Needs to Connect to Dentrix 'Reason' Field
The Weave "Appointment Type" field is currently mapped to the Dentrix "Appointment Description" field. This is incorrect because the "Appointment Description" field is a free-form text field that acts as the subject line for the appointment, allowing any input. Instead, the "Appointment Type" in Weave should be mapped to the Dentrix "Reason" field. The "Reason" field contains predefined appointment types in Dentrix, which makes it the correct field to use. The current setup, mapping to the "Appointment Description" field, is not functional for a Dentrix user's needs.
2 votes -
Eyeglass Prescriptions
We would like to automatically send the patient's eyeglass and/or contact lens prescription in an appointment follow-up.
1 vote -
Shared follow up list/with team members
Would like to create list/follow ups that we can customize alerts based on necessity as well as "tag" team member
1 vote -
Shared list
Doctor/dental assistant follow up shared list.
1 vote -
Transcription that dictates active phone call
A program that dictates on the computer an active phone call so those who are hearing impaired can have an active conversation with ease.
1 vote -
Add "No Show" Appointment Status
Want to add the "No Show" Appointment Status to proper integrate with Dr.Chrono. Allows us to set up the Auto-Messaging for Rescheduling appointments for those who do not show up. This helps patients stay on top of their scheduled appointments if they fail to call in to cancel or reschedule.
1 vote -
T-Mobile Customers not able to receive messages
Please fix the issue of T-Mobile customers not receiving any text messages.
We would not have signed on to Weave if this known issue was communicated to us prior to signing on. We committed to and paid for a year of weave upfront and now are stuck with about 30% of our patients unable to receive important texts and forms.
1 vote -
Drag and Drop/Cut and paste to reschedule appointments on Nextech
When using the Nextech scheduler, we often "drag and drop" and "cut and paste" to reschedule appointments. This happens around 20 times a day in our office. Weave support has shared that the integration does not recognize this modification as a rescheduled appointment. This triggers multiple confusing appointment reminder/confirmation texts with both the old and new appointment to the patient. Their suggestion was to physically cancel the appointment and create a new appointment for the patient. This would be loads more work and is an unacceptable answer.
2 votes -
Monitor Dentrix Integration and Alert When Integration Down
I would like to see an ability to view the logs for the syncs that happen every 15 to 20 minutes as well as receive an email if 4 or more syncs fail in a row.
1 vote -
bug with notifications
When notifications dismiss, an invisible box is left in the corner that blocks other applications. When the area is right clicked the weave menu appears. It can only be closed by restarting weave but the problem starts again when new notifications come up.
1 vote -
Ability to data map different Order Types, not just the status
When setting up Auto Messaging for "Order Ready" there needs to be a way to map the Order types that are available in the EHR so that the appropriate message can be sent for each order. Example: Contact lenses have revenue orders that pt's can pick up at their convenience but contact lens TRIALS need to notify the pt that they need an appointment.
1 vote -
Custom email list
WE NEED THE ABILITY TO SEND EMAILS to custom lists of patients - NOT THROUGH CSV!!!!!!
1 vote -
Record on Admin portal of deleted chats
Staff should not have the ability to delete individual messages in team chat. At the very least, Admins should be able to see a record of deleted chats on the portal. When dealing with patients and staff issues, the need arises to confirm what was said and by whom.
1 vote -
Correctly integrate the Dentrix schedule to reflect on the online schedule through weave
Right now the online schedule tab does not work properly - in the sense that patients do not see the correct open spots that are in the schedule. They see that we have the whole day open. If it were a restaurant, you would know - ok, 10:00am is the only time I can schedule for breakfast. The way that it is now, the online schedule is not a reflection of the available slots in Dentrix. Please fix this so that we can use the nice option that we are paying for and that Patients will find useful.
2 votes -
Packaging the Weave app as a .msi file for use with Active Directory
For the both the New Weave Experience (NWX) version AND the legacy version of the Weave app, we noticed that the app is currently package as a .exe file. While this is great and that many applications come packaged as such, we in our office's IT department were wondering whether the app could also be packaged as a .msi file?
The primary reason for this request is due to us wanting to distribute software to new and existing systems via Active Directory (AD) Group Policy. Since the app is packaged solely as a .exe file, we are unable to do…
1 vote
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