Desktop App
1409 results found
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Fix over due patient list
We used to be able to work the over due patient lists and after looking at a text thread or sending a text we could click "back" and it would go back to the list that we were working on. Now when we click "back" it takes us all the way back to the "actionable" text message list. Then we have to go home and back to the lists and the one we were working on. It seems very inefficient and I wish it would go back to the way it was.
2 votes -
Trap and log messaging errors
Log messaging errors and allow admins (us) to see them. We have two patients whose recall messages did not go out when other patients did on the same day. Tech support said they have no way to debug this as there are no error logs and that sometimes messages are missed.
2 votes -
Patient Balances from CrystalPM
Please Program WEAVE to pull Patient account balances from Crystal Practice Management. Thanks. DJ
2 votes -
Selectable fax number
Select which fax number is used on the iPhone mobile app. (We have two in one office)
2 votes -
custom batch time on Weave payments
Being able to set a custom time for payment batching is crucial. We are not here after 6pm at night, so to have payments run after business hours means they aren't posted to our practice management system. Then, my bank deposit doesn't match my end of day report.
2 votes -
DOWNLOAD ALL CALL RECORDS
I am trying to download voice calls media but it gives me only single download option. Please resolve the issue. I want to have that option which I can download all of them in the same time. Thanks!
2 votes -
eClinicalWorks
Hello,
We are interested in using the automated reviews feature for our patients. However, I have contacted support and Weave is not currently able to integrate with our operating software of eClinicalWorks. I would like to request for Weave to check and see if they can reach out to eClinicalWorks for integration. We would love to be able to optimize the review feature of weave and help us streamline the review process.
Thank you for considering our request.
Lubbock Primary Care2 votes -
ASAP list & Journal Entry enhancements (Dentrix Users)
We were considering switching to RecallMax recently because of a couple strong features Weave does not do. Weave won out our decision for a myriad of other reasons, but the features that brought RecallMax to our attention should be heavily considered for development by Weave. Please look at how they post actions taken automatically to Dentrix's journal module (phone calls, etc.). Their ASAP list is phenomenal as to the degree of detail/search to fill an available space. Thanks!
2 votes -
Insurance Analytics
When pulling the report for insurance carriers, over 1000 of our patients are not in the right category because if their insurance is "Delta Dental of IL", it won't count as "Delta Dental".
Are we able to edit the program to have a broader search instead of the exact match?2 votes -
Default Cursor to Data Entry Fields
It would be marvelous if the cursor location defaulted into the data entry fields on those desktop app screens where the first task is to enter the phone number or name, such as the Clients, Phone, and Messages screens. Having to leave the keyboard to grasp and move the mouse every time is inefficient and frustrating.
2 votes -
DOB standard in patient entry
We have many patients with same First & Last Names. Would be great to have the DOB field automatically on the main entry screen instead of having to click on "add field" as we enter DOB for every patient
2 votes -
Tell PMS that patients have opted out
A request for Weave to tell a PMS that patients have opted out and do not receive messages. This way they can know and plan on what patients will not receive auto reminders.
2 votes -
COllect Balance
I would like to be able to edit the message 'collect balance" from the overview.
2 votes -
Digital Forms Integrated with Desktop App
s00059884: Office wants to be able to see a patient's pending and/or completed forms from the desktop app. From the schedule, patient profile, and/or Messages. They have about 50 patients on the schedule each day and need a streamlined process to see/filter patient forms.
2 votes -
Team tracker for fax
An office would like to have added to the fax report they receive, who is responsible for sending each fax. It would help with their tracking.
2 votes -
Interoffice Chat Feature
We started using the interoffice feature to help our team have more accountability for returning calls, answer questions, etc. We created specific group chats to include only those who needed the information and in doing so, it crashed our weave storage and lost all of our conversations and patients to follow up with (close to 900 patient questions over the course of 3 months). We luckily had a document to track them as well. It really changed our patient/team experience, would it be possible to include a feature to allow the office staff to communicate in a way similar to…
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Option to delete/trash Fax messages in bulk, between specific date ranges in Admin Portal
Currently in the Admin Portal> Fax. You can select a date range in order to export the data to an Excel sheet but, I had an office request to be able to have a function that would allow them to select a date range, check a box or a radio button to "Select All Within Range" or something- and delete all of them in bulk.
The only way to delete Faxes is currently from the archives, one at a time.
Thank you!
2 votes -
retrieve archived messages
An office I spoke to wants there to be a way to retrieve recently archived messages, since sometimes they accidentally archive a message and don't know which patient it is from so they can't just search the text thread.
2 votes -
Separate notes for patients profile so they do not show up on every member of their families profile as well. Make it individual to the pat
When you go to add notes to a patient’s profile, it adds the note to everyone in their family. This makes it impossible to leave a personal note for each member of the family. When a note appears for everyone in the family it becomes very confusing to reference their personal notes about what you spoke about last time or personal details about the person. An example would be where they work, where they go to school, their interests. If it is not individualized he gets confusing when family members all come in.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Integrate Facebook Messenger Messages Into Chat App
It would be great if you could integrate Facebook Messenger messages into the chat feature of your app. This way we could monitor just one place for all incoming messages. I thought that was already a feature, so I was way bummed when I found out it wasn't.
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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