Desktop App
1409 results found
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Ability to delete or cancel payment plans
Currently cannot delete or cancel payment plans if a patient pays the balance off. Seems like a huge oversight and we have patients complaining about this.
1 vote -
save the date officemate
Save the date integration with OfficeMate. We would like OfficeMate to be added to the existing feature.
1 vote -
Optimizing Patient Workflow: Form Writeback & PDF Creation
What department are you in?
SupportWhich Feature does this pertain to?
FormsWhat area of the Feature?
Writeback/.PDF creationWhat pain points/suggestions does the office have?
Product Marketing/Use Case Suggestion:
Forms used for doctor facing notes/prep/post appointment(s) with patients. > Create packets for standardized workflow > Pull select fields from authorized form(s) & packets to create .pdf treatment plan.
Other notes to be written back to pms as needed/relevant.1 vote -
Request for Monthly Office Hours Update Frequency
New Help Desk Request
Allow them to edit this once a year or on a need to basis
Request:
Office HoursFrom:
<@UDM62KAMU>Category:
The customer would love to see the office hours on a monthly basis so they don't have to change the office hours on a weekly basis because there are some days a week they work longer shifts on select days of the monthDetails:
Christine,
christma2@frontier.com|christma2@frontier.com,
<tel:(217)374-6132|(217) 374-6132>,
b8fdde9c-f786-4743-95c9-7c76d76c2ee81 vote -
Bulk Messaging Free for Number of Patients
We have a large amount of patients, +5,000 on our list. We are paying a premium to have Weave Service - however; to pay an almost $200 to text everyone an announcement once a month is a little silly.
It would be nice to allow at least one bulk message per month to all customers without having to pay an additional fee.1 vote -
Payout Detail Print Button
Under Payouts add a print button when you click on a date to get the payout detail.
1 vote -
Request Received Text Template reverts back to original message
Multiple times our personalized Request Received Text template for Online Scheduling has been written over with the original Weave message with no warning. Why?
1 vote -
Allow Chrome Autofill for Online Scheduling
After complaints from patients about the inability to schedule an appt, we realized that if you use Chrome Autofill to complete the Appt Request, Weave doesn't recognize that those fields are filled in, so patients can't submit. There is no way for us to alert patients that they must type all info and not use Autofill except to add a custom field which would put it at the bottom and patients wouldn't see it until AFTER they've already completed the form. Our workaround is we modified the First Name text to add Type do not use Autofill. If Weave can't…
1 vote -
Assigning fax numbers to departments
We have 2 fax lines for one building and need to be able to assign them to different departments.
We received hundreds of faxes and its easy for them to get lost in one big "pile". In our specific example, we have one that is scheduling/medical records and one that is business office. Business office is getting overwhelmed by going through all the medical records received and has missed a few of their assignments by it being "lost" in the weeds of the fax list.At a minimum, the ability to filter the faxes by the numbers they were sent…
1 vote -
Make timing of recipients receiving bulk text more precise.
I'd like to be able to send a message that a webinar is starting in 10 minutes or send a notice at 8:00am when it's not too early to text but before recipient's day gets going.
Right now I'm seeing that bulk texts hit recipients 30-70 minutes after I want them to.
1 vote -
Keep the "legacy" app
I personally hate the Beta update. It was impossible to see what new payments were paid by patients, request new payment, or send reminder texts. Another thing- i HATE having to add our fax number, where its being sent, date, from, page count, and TO in the boxes for each fax. I loved how Legacy already did it.
And another thing- we're not getting the notifications. From the insurance & billing side of this- the new platform sucks & only benefits the front team.
1 vote -
Please integrate with STI computer servies.
We've been using STI for about 9 months now & we love the services, but it would be so much easier for our office if weave were integrated with our EMR system STI practice manager. There are some functions that we won't use because the process is too tedious without integration. Really hoping this can be implemented.
1 vote -
Add a filter for Spanish & English
When we are doing bulk messages, can you create a filter for Spanish patients and English patients (since we are able to change settings to Spanish in Weave). It would be beneficial to send English bulk messages and then separately send Spanish bulk messages.
1 vote -
"Opt-Out" Message verbiage
Is there any way to update the verbiage in the message that people who unsubscribe from text messaging receive?
I'd really like for it to read:
From Dermatology Associates of Atlanta. You have unsubscribed from text messages and will no longer receive text messages from our office. This includes appointment reminders, and important communications from our office. You will need to maintain your own appointment reminders until you resubscribe to text messaging.
Manage preferences here: https://...blah,blah...
Reply START at any time to resubscribe to text messaging.We would like for the message to be more clear about what the patient…
1 vote -
Toggle recall reminders for inactive pets on/off
Not all practices treat inactive patients the same. It would be nice to be able to stop recall reminders for pets marked as inactive without having to delete all the reminder dates. I understand that some practices market to inactive pets, but we don't, and it's annoying for clients to get recall reminders for a pet that's alive but they no longer own. Marking pets deceased with a false date would cause confusion if a new owner or another practice called for records on that pet, so this workaround is woefully inadequate.
1 vote -
VMO to trigger "office closed" settings
Set Voicemail Override to default to closed IVR options. In the past, when we turned on VMO, it would set our office as "closed" and trigger all appropriate changes - the office is closed text message and more importantly, our Closed IVR. The IVR allows patients to press 1 or 2 depending on if it's an emergency or not. Now VMO only allows a general voicemail box with no options or forwarding to an outside number. We would REALLY love it if the old feature would come back, allowing our 'office closed' settings to be active.
1 vote -
list of opted out patients
list of patients that have opted out of texting so we can integrate with Tebra
1 vote -
Simplify Payment Reminders
We would like an easier way to send payment reminders. If you go to invoice history, we would like an option to click on the invoice and push "send payment reminder." Currently, we have to toggle between too many screens. We also do not know if a payment reminder was sent unless we go to another screen, search for the patient, and check their messages. On the invoice history screen, if Weave could list if a payment reminder text was already sent, that would be so helpful.
1 vote -
SMS Keyword for text message info on road signs
add an sms keyword feature that can be used on signs to request information about my practice, like text "tooth" to 2994 for more information. every big company has this on their signs when I drive by and it would be awesome to not have to pay another company for this feature and just have it be part of weave
1 vote -
Virtual Assistant
I would like a Virtual Assistant type answer service for my office. The assistant would answer the phone give the client the opportunity to request appointments and if they need more information press another number to speak to a customer service representative. For example: if you would like to make an appointment press 1; If you're calling to check on a client press 2; if you need a call back press 3...etc. In my office this could free up a position at the front desk and would be very helpful to save time from answering phone calls.
1 vote
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