Desktop App
1409 results found
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Easily identify messages coming from Text Connect
Can you please add a filter of some sort or search capability to identify those texts from non-patients that come in via Text Connect?
A Weave support rep suggested we could easily find ALL Text Connect texts if we modify the Text Connect message auto-response templates with a certain phrase that wouldn't typically be used in texting conversations, such as "Thank you for contacting us through our website." He said we could then do a search in the app on that text to find all messages from Text Connect.
We tested it and it doesn't work for two reasons:
1)…1 vote -
Restrict access to who can respond to reviews
Toggle option for staff members either granting or restricting access to the ability to respond to patients reviews.
1 vote -
Grey out when someone is responding to a text
Currently weave's texting doesn't allow for us to easily determine if an agent is responding to a text, besides it occasionally having the feature of someone typing at the bottom. It would be nice for the text to be greyed out or not allow someone to respond if someone is already in the text.
1 vote -
Being able to add pictures to templates
We would love to be able to add pictures to the text templates so it's more appealing and personable.
1 vote -
Form writeback for unified offices
We have a unified office and REALLY would love to have Eaglesoft Med history and other forms write back! Currently it's only supported for single office locations. It's diappointing because we were sold on Weave on this being an available option!
1 vote -
option to add info into consent forms prior to sending to patient.
option to add info into consent forms prior to sending to patient, so patient can review treatment planned and sign after thoroughly reading.
1 vote -
Easier Access to have Patients fill Out Forms
We need easier access (and more reliable) to have patients fill out forms. Currently we send all patients links to fill out forms. But if they do not fill out them on their own time, we set up the iPads for the patients. It is quite a pain to go through the iPad since you have to use the web portal and not the provided app. And now a new issue has popped up where the forms are not even syncing to the patients account, and they are nowhere to be found in the "recently submitted" tab. I just talked…
1 vote -
Please fix the glitches with Team Chat
In the past two weeks, several glitches have surfaced following updates, indicating the code may require a review. Despite the system signaling a message in Team Chat, none are visible until the 'everyone' option is selected, which then displays a new message. At times, Team Chat indicates no new messages, yet attempting to send a message reveals 20 unseen ones.
1 vote -
Insurance
Good afternoon. Is there a way to add Kleer to the list? Thank you !
1 vote -
Improve integration on DaySmart Vet
Improve integration for invoicing, like having the invoice pop up in Weave and once they pay have the payment automatically register in DaySmart. Better integration with scheduling. Being able to have people use the online scheduling but have it register what times are actually available instead of them having to pick a bunch of times we don't offer.
1 vote -
Customize options for tracking phone calls
Hello,
I recently called and spoke with an operator. My question was relating to the Weave desk top App.
I track our calls etc on the Analytics feature and was told I could not change the times, to reflect our business hours, it tracking missed calls when our office is not even open, the numbers are incorrect, yet you can customize the hours on the portal. If you are able to customize in the portal then should be able to do on the desk top, its the main one we use and log into every day. I am frustrated looking…1 vote -
Ability to assign provider when payments/refunds post in patients acct. using Eaglesoft
When credit card payments are taken and posted to patients accounts the system randomly chooses any user so we have no idea who processed the payment. When we need to look back and make adj.,in a large office like ours, it is impossible to find out who processed pymt. especially if there is a legal issue. Also when a refund is done thru Weave it auto posts to patients account assigning it to who knows what. It is often assigned wrong and to wrong provider. It would be great if there was an option to choose what type of refund…
1 vote -
Ability to filter out "auto messages" from text thread and have them automatically archived
Ability to filter out "auto messages" from text thread in "all" and have them automatically archived.
1 vote -
Rearranging providers/op on the new desktop ap schedule
On the schedule in the desktop app and the mobile app, we would like to be able to re arrange the providers/op in the order we have them on our eagelsoft view so we can accurately see the schedule
1 vote -
Eyeglass Prescriptions
We would like to automatically send the patient's eyeglass and/or contact lens prescription in an appointment follow-up.
1 vote -
Shared follow up list/with team members
Would like to create list/follow ups that we can customize alerts based on necessity as well as "tag" team member
1 vote -
Shared list
Doctor/dental assistant follow up shared list.
1 vote -
Transcription that dictates active phone call
A program that dictates on the computer an active phone call so those who are hearing impaired can have an active conversation with ease.
1 vote -
Add "No Show" Appointment Status
Want to add the "No Show" Appointment Status to proper integrate with Dr.Chrono. Allows us to set up the Auto-Messaging for Rescheduling appointments for those who do not show up. This helps patients stay on top of their scheduled appointments if they fail to call in to cancel or reschedule.
1 vote -
T-Mobile Customers not able to receive messages
Please fix the issue of T-Mobile customers not receiving any text messages.
We would not have signed on to Weave if this known issue was communicated to us prior to signing on. We committed to and paid for a year of weave upfront and now are stuck with about 30% of our patients unable to receive important texts and forms.
1 vote
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