Desktop App
1409 results found
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Monitor Dentrix Integration and Alert When Integration Down
I would like to see an ability to view the logs for the syncs that happen every 15 to 20 minutes as well as receive an email if 4 or more syncs fail in a row.
1 vote -
bug with notifications
When notifications dismiss, an invisible box is left in the corner that blocks other applications. When the area is right clicked the weave menu appears. It can only be closed by restarting weave but the problem starts again when new notifications come up.
1 vote -
Ability to data map different Order Types, not just the status
When setting up Auto Messaging for "Order Ready" there needs to be a way to map the Order types that are available in the EHR so that the appropriate message can be sent for each order. Example: Contact lenses have revenue orders that pt's can pick up at their convenience but contact lens TRIALS need to notify the pt that they need an appointment.
1 vote -
Custom email list
WE NEED THE ABILITY TO SEND EMAILS to custom lists of patients - NOT THROUGH CSV!!!!!!
1 vote -
Record on Admin portal of deleted chats
Staff should not have the ability to delete individual messages in team chat. At the very least, Admins should be able to see a record of deleted chats on the portal. When dealing with patients and staff issues, the need arises to confirm what was said and by whom.
1 vote -
Packaging the Weave app as a .msi file for use with Active Directory
For the both the New Weave Experience (NWX) version AND the legacy version of the Weave app, we noticed that the app is currently package as a .exe file. While this is great and that many applications come packaged as such, we in our office's IT department were wondering whether the app could also be packaged as a .msi file?
The primary reason for this request is due to us wanting to distribute software to new and existing systems via Active Directory (AD) Group Policy. Since the app is packaged solely as a .exe file, we are unable to do…
1 vote -
Installing the Weave app in "ProgramFiles" instead of "AppData\Local"
With the recent release of the New Weave Experience (NWX) version of the Weave app, both of us in our office's IT department have noticed that the app is no longer installed in a location like "C:\Program Files" or "C:\Program Files (x86)", but instead in the user's local AppData directory following a path like "C:\Users\username\AppData\Local\WeaveX".
Because of this change, this has introduced a few concerning issues:
1) Technically, our users are now able to install the app without prior permission from the IT department as it does not present a Windows User Access Control (UAC) prompt.2) Because of the…
1 vote -
Calendar Sync
We use Vetter aka DaySmart. The PMS is not fully integrated and we are not able to use the online booking feature. We would like to be able to have our PMS and Weave write back to each other at least about appointment availability.
1 vote -
We would like to see our patients along with the Owner info.
We use Vetter aka DaySmart. Our PMS is not fully integrated with Weave. We would like to see our patient's info when we are looking at the owner information.
1 vote -
Payment Link Fix & Refund Fees
We have had 10+ payments made to us via link that were NOT our patients. I'm confused how a patients payment to a doctor in another state goes into our account. This NEEDs to be fixed.
We in turn have refunded these said patients, however we are charged the card fees and nothing is refunded to us. In this instance, we should be refunded those credit card fees.
When I contacted support the only solution they gave us is to turn OFF the weblink payment option for our patients! :-(1 vote -
Post Code for Canadian Clients
I was on my desktop today trying to use an existing template for email marketing. I tried adding my business info. It would not let me add any alphabets for the postal code and only numeric values were accepted. I spoke to a team member at Weave to help me with this issue and I was suggested to add some zeros. It looked very unprofessional to send an email campaign like that. This should be fixed for Canadian clients.
1 vote -
Fax Favorites Needed
A fax "Quicklist" would be appreciated. It would be much more efficient to click the favorite instead of searching for it in the directory if you fax to the same number dozens of times daily. :)
1 vote -
text writeback crystal
I would like a text writebacks to go to the correspondence notes section of crystal.
1 vote -
Please add a notification for when a contact has opted out of receiving text messages when selecting a contact to message
Please add a notification for when a contact has opted out of receiving text messages when selecting a contact to message. This way we can make a record that this patient has opted out and can reach them another way. Also, the list of recipients should be in some sort of order either the order selected or in alphabetical order this will make it easier to add and deselect recipients.
1 vote -
Online Scheduling Forms: Auto Fill Data from Google Chrome or other web browsers needs to be allowed
When patients are using their personal computer or phone:
The information that is saved, like first name, last name, and email address currently has to be typed or copied and pasted manually
This creates inefficiency and confusion for the customer and patients alike.
Everyone loves auto-fill and relies on it to make each process quicker and more efficient.
Please correct software to allow auto-fill from google chrome, other browsers and personal devices.
1 vote -
Data sync disconnected alert
Our data sync app has disconnected several times - which causes the auto reminders not to be sent. Would like to have some sort of alert when that happens and an alert that notifies Weave so the data sync can be restored more quickly and we don't have patients miss their appointments
1 vote -
ability to block phone numbers less than 10 digits
We have been receiving an incredible number of spoofing calls coming from phone numbers with only 9 digits. Because of this we can't block the number. The suggestion was made by customer support to have an answering phone tree, but our office doesn't like to operate that way. Can the design team work on a fix so we can block these numbers? It would be even better to be able to block from the desk top app vs the portal. We are not asking for you to block before it calls in, but only to give us a fighting chance…
1 vote -
Actionable text are moved to ALL if an auto text is sent out. This causes issues because we never see the actionable response.
Actionable text not moved to ALL when an auto text is sent out. This will prevent missing a response to a text that needs attention.
1 vote -
Cancel function on the desktop schedule
It would be great to have a cancel option for an appointment on the schedule function of the desktop app. We are having issues Weave not syncing our cancelled/rescheduled appointments and there is no way to remove their name from Weave's desktop schedule and reminders are still going out.
1 vote -
Email campaigns going to patient’s spam folder
We have sent out multiple email campaigns to later learn that most patients do not receive them because they go to spam folders. Please fix this issue or allow campaigns to be sent from office email rather than generic Weave email address. What is the point of this feature if patients don’t even receive the emails
1 vote
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