Desktop App
490 results found
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Trina
Add employee names ourselves
3 votesThis is now available in Weave. Please watch this for more information:
http://www.weavehelp.com/adding-or-deleting-users/
thanks!
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Would like a back button to get to previous texts.
When you hit back it takes them to the very top of all there txts and they have to scroll all the way back down again.
3 votes -
Toggle for failed text messages
Add the ability to turn on or off if an office would like "message failed to send" texts to appear in the Actionable tab. It is handy for us (and maybe others) to be able to address the red text messages. We may need to hand call the patient or follow up with them in some way. With the current change to move all red messages to "All" we lose those texts being easily seen and addresed.
2 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Texting all phone numbers on file
We do not like the new feature where it automatically texts reminder texts on all numbers on file. I feel like you should be able to opt out of this option. This has been very disruptive to our practice and has caused a numerous amount of patients to call and ask us to remove their work phone numbers off of their files. Now we cannot call their work phones if we need to get ahold of them. Please give the option to opt out/in.
Also give the option to opt in prior to releasing new features instead of automatically opting…2 votes -
Stop sending auto texts to everyone in the account
Please stop sending auto texts to everyone in the account. Go back to sending to the patient only.
2 votes -
Multiple Tags
It would be helpful to allow multiple tags. For instance, sometimes we need to alert the technician and doctor on the case. Or the technicians and the front desk.
2 votesThis is now available to all customers in the new Weave experience! You'll need to re-add your tags since it's a new system, but there are many advantages in the new version of Weave! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Add Bulk Messages Filter: Overdue/Recall List
Bulk messaging should have the option to filter by overdue patients/recalls, since recall reminders are not retroactive.
2 votes -
Expand Age Group Selection for Bulk Texting
Please add patient age range selector to menu. We'd like to text all patients UNDER a certain age (target = parents) for messaging. Even better if a "FROM age X - TO age Y" cut-off could be used. This would allow us target different age groups with different messaging. Think College kids and the different GENs!
2 votesThis is now live!
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Autofill Names in forms
Since you have to authenticate a patient with their name, phone number and birthday. It would be great that those fields be auto-filled in the forms, so the patient does not have to keep entering them on each form. I have made a packed for my new patients and each form in the packet requires name and date of birth to be entered manually. It would be great if these field would be filled automatically right after the authentication.
2 votesExisting feature
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Spell Check
Add spell check to text app, or integrate with 3rd party such as Grammarly
2 votesThis exists today!
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Updates
Love that you all take the feedback and make improvements. But please let us know what is going to be changing before it happens!
2 votes -
Auto confirmations marked as actionable
Why are confirmation responses all of a sudden now going to actionable vs being read. Its causing the actionable to be flooded with unnecessary info. We're a VERY busy office. I don't have time to check every singe text to verify if it has been addressed.
2 votesThis is a bug that has been addressed. If it continues to persist please reach out to Support so they can submit a ticket!
Matt Schultz
Weave Product Management
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recognize key words in appointment description for appointments that should not receive auto-reminder
recognize key words in appointment description for appointments that should not receive auto-reminder
2 votesUsing filters in auto reminders setup should accomplish this - is there something else that I'm missing?
Thanks,
Matt Schultz
Weave Product Management
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turn off tags
The new tag feature is really annoying. We are a small one-doctor practice with one front office person who handles the phones and scheduling. The tag feature is clutter on the screen and I really really really don't like it. Please make it an option to turn on the feature for those mega offices that it might be useful for, and leave the clutter-free message screen for most of us who just don't need that feature! It's driving me crazy.
I also don't like in the new version that to search for a patient you have to click the search…
2 votesThis is now available to all customers in the new Weave experience! Tags are not as in-your-face now. :) You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Appointment Time Change Message
It would be nice to have a feature where, when an appointment's time or date get updated to a new time or date, the patient receives a save the date with the new date and time (and a custom message). So basically just a different save the date triggered off of a date/time change.
2 votesThis is how the system should work today - if you're not seeing this, please contact our Support team so they can investigate!
Best,
Matt Schultz
Weave Product Management
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Warning before closing app
The Weave app used to warn us before closing the app, and now it does not, so when we accidentally close it, we don't realize for a while and we have to log back in a bunch of times. If they can add this warning feature back, it would really help us out a lot. Thanks!
2 votes -
follow-up text templates
I like using the text templates to send patients common info and links to our website education pages. I would like it if we could have follow-up templates also. Often I have routine follow-ups that I typing in.
2 votesWith the new auto-messaging system, we have a new message type called Appointment Follow-up. Go to Portal > Messages > Auto-Messages.
Matt Schultz
Weave Product Management
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Texting pictures
Being able to copy and past images from weave is no longer there. We would love to see it for our office again, it would make it so much easier!
2 votesI just checked and I can download images - let our Support team know if this isn't possible!
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Dependent verification improvements with WIV
Need to facilitate the case where a dependent is the patient being verified...how can we make sure to maximize our success on this?
2 votesHello!
We're happy to announce that we've made some changes to our product that will allow for dependents to be auto-verified by pulling the primary subscriber's information instead of their own. This leads to far more success with automatic verifications and reduces the time spent manually verifying each patient's form.
Best,
Drew Hemsley
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Tids and Bits
Hi. I have a few suggestions.
- Being able to send a fax would be much easier if there was a phonebook to add our most used numbers. It would also be nice to be able to format your own cover sheet. Or to make it basic it should have company name, and telephone number. Also, the page numbers do not include the coversheet.
- Sometimes when texting a patient it picks a family members name to put at the top of the app. I understand that is hard to match but I have even seen it be an inactive patient.
- The…
2 votes
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