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  1. Resize Weave desktop app

    Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.

    28 votes

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    9 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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    This is planned and we have been working on some updated designs. We will be reaching out soon to get feedback on where we are headed.

  2. option to adjust time duration for time out

    Hello. Happy customer here!

    We have 11 staff in the office with 12 computers with Weave. We have been experiencing Weave logging out automatically after few hours. Our office texts our patient every 45 minutes. Sometimes texting our patients few minutes early helps when we are running behind. So, not having to log in again and waiting for it to load helps when patients are waiting to come in (We have all our patients wait in their cars).

    Can we have an option to adjust security time out feature please? It will help our office routine without interruption.

    Thanks for…

    6 votes

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    2 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  3. Who answered/placed the call visual

    In the past under the patients phone number it showed who answered or made the phone call which was extremely helpful. But NOW it shows our telephone number. (we do not need to see our phone number) We have to click on the number to see who placed or answered the call, when it would convenient to see who answered the call over seeing our office phone number. This changed with the latest update and what we see on our call log should be available to us via the settings to make these changes ourselves.

    4 votes

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  4. WebChat

    Webchat - A Webchat feature would be nice

    4 votes

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    Planned  ·  0 comments  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Task management function

    The follow up function is a great feature but it applies to patient follow ups. There are many tasks/follow up items that staff members have to manage. Many of these are generated in team chats. However, there is no way to capture and aggregate them in Weave. This is a big miss/big opportunity. A simple integrated task management application would be a great help and big differentiator for Weave. If tasks could be linked by staff member and patient that would be ideal. But, any task management function would be a big help.

    3 votes

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  6. stop quietly disconnecting/logging out!!!

    New update logs out in the background, causing tremendous communication issues!!!! Need a VISIBLE warning if the application is going to logout. When working on patients, the app will log out and important office chats are not received. Up front, it will log out and we don't receive texts from patients and don't even know it's disconnected until it causes a communication problem and patient backlog. THIS IS A TERRIBLE DESIGN. PLESE REMEDY!!!!!!!

    3 votes

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    1 comment  ·  Desktop Client  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  7. Refresh Weave website OVERKILL

    Weave has recently begun to constantly log us out of the website. Logging back in is NOT a quick, one-step process either. While I'm on the phone with a patient and need to check if they have answered the COVID questions; I have to put them on hold to wait for Weave to catch up!

    3 votes

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  8. Please be compatible with Chrome

    Please please please make a mobile desktop app that is compatible with Samsung Chromebook. As an office manager I desperately need the app and cannot on my new computer

    2 votes

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  9. Allow searches in admin portal in message queue

    Please allow searches on the portal, e.g.; search for Joe Smith in message queue to see all his messages.
    Also the sort function doesn't work.

    2 votes

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  10. Default Cursor to Data Entry Fields

    It would be marvelous if the cursor location defaulted into the data entry fields on those desktop app screens where the first task is to enter the phone number or name, such as the Clients, Phone, and Messages screens. Having to leave the keyboard to grasp and move the mouse every time is inefficient and frustrating.

    2 votes

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  11. Password Saved in Username

    First of all, why do I have to go through a separate email verification to create an account for feedback when I already have a weave account and am logged into the app? Second off all there is no way to clear the suggested username in the weave app. So if any team member accidentally enters their password into the username field, it is saved there and they have to change their password. This issue needs to be resolved to maintain security of patient information, because sometimes less tech savy staff have their passwords saved in the username suggestions without…

    2 votes

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  12. Customize Homescreen on Weave App

    It would be very helpful to allow us to customize the dashboard in the following ways:
    1) Allow us to re-order where the "mini apps" (phone, messages, email, Patients, etc.) are located
    2) Allow us to color code each mini-app (Green for phone, Blue for text, etc.)
    3) Allow us to hide/show the mini-apps we use/don't use (I don't personally need "Lists", "Analytics", "Payments", "Recovery Kit", "Email" to be on my dashboard taking up real-estate)

    I did a mockup so you can see what I mean.
    https://www.screencast.com/t/yJCkLvR2N

    2 votes

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  13. Interoffice Chat Feature

    We started using the interoffice feature to help our team have more accountability for returning calls, answer questions, etc. We created specific group chats to include only those who needed the information and in doing so, it crashed our weave storage and lost all of our conversations and patients to follow up with (close to 900 patient questions over the course of 3 months). We luckily had a document to track them as well. It really changed our patient/team experience, would it be possible to include a feature to allow the office staff to communicate in a way similar to…

    2 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  14. Overall Feedback - Non Medical Business

    FEEDBACK FROM A MOTORSPORTS BUSINESS
    (non-health/medical)

    1. Do not require account creation simply to give feedback. I had to create a new login to give this feedback (from my Weave Desk app that I am already logged into)...

    2. Window layering for Desktop App - This window won't pop up over other windows like chrome, files, etc... It would be great to be able to have it open over other windows when necessary.

    3. Text Message Popup - It would be nice if this would be movable and able to minimize or something. It would also be great to have an image attachment…

    2 votes

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  15. Forms Button on App

    It would be useful to have a Forms button/tab on the app, which could notify you if a new form has been completed.

    2 votes

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  16. Open Cornerstone PVL from weave app

    Ability to pull up cornerstone patient visit list from weave incoming call alert

    2 votes

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  17. customize each Weave user's settings so some do not get patient notifications

    Front desk get all messages from patients and staff chat messages.
    Back office can customize so they will only get staff chat messages. Sometimes there's so many patient messages that the back office will miss the communication with the front office and doctor.

    1 vote

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  18. Wider Scroll Bar in Weave Desktop

    Is there any way to make the scroll bar in the Weave Desktop Client a bit wider? Almost all of our users find it quite challenging to find the "sweet spot" on the bar where you can scroll up and down the page.

    1 vote

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  19. Year out confirmations

    Our patients get an appointment reminder a month before their year out appointment. If they confirm through text it confirms their appointment instead of just making it a regular appointment instead of a year out appointment. Can we please have an option to change this? Thank you.

    1 vote

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  20. User role with limited access to Reviews section of the desktop app

    Creation of a user role without access to the reviews section of the desktop app for office staff such as front desk employees

    1 vote

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