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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. private reviews

    It would be great to be able to have the private feature option be at the top even if google and facebook are linked. Clients are hesitant to submit a public review or don't have a google/facebook account. Since it's not at the top, it can be easily disregarded.

    2 votes
    0 comments  ·  Reviews  ·  Admin →
    How important is this to you?

  2. Book / schedule appointment without staff involvement

    Sync with EHR to show only available appointment slots and allow patients to book their appointments without staff review.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  3. Pinned Desktop Bubble - Always on top, just minimized

    I'd love to have an option for Weave to always be on top for quick access to what is needed to message patient etc. Having it on top could be cumbersome, but what if it could minimize into a bubble on top (Think how FB Messenger functions on Android). Clicking on it (or the taskbar icon) would expand to the full app, and if the option is chosen, it would minimize to a bubble on the side. Present, but not in the way.

    1 vote
    Request Received  ·  0 comments  ·  Desktop Client  ·  Admin →
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  4. A feature that would allow us to delete texts. select 1 or all text replies instead of just archiving .them.

    Like in Google the ability to delete texts received with a checkbox and the option to delete all . It's time consuming to archive .

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  5. attach files to contact email

    Be able to attach files to contact emails.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
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  6. Allowing multiple insurance type filters

    The campaign filters allow insurance type but we can only make one selection. This doesn't work when the insurances are divided by state. We need to be able to select multiple.

    1 vote
    0 comments  ·  Email  ·  Admin →
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  7. Text Writebacks Location in Dentrix

    The text writeback capability is amazing, but it is going to the wrong place in DENTRIX. (from our office's pov) The Office Journal is where we keep record of patient communication: phone calls, conversations, texts sent, etc. The Patient Notes in the Family File is for things that need to be front and center for pt appointments: fear level, isodry size, pt preferences, etc.
    Suggestion: change text writebacks to populate in the Office Journal.
    Thanks!

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
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  8. Mobile App Caller ID - Calling out from App does not reflect caller ID from the office you are logged in to

    For multi office users. If we call out of the app, the caller ID on the patient we are calling should reflect the office we are logged into.

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  9. Allow team users to be inactive not deleted

    I would like to have team users be active, inactive or deleted. Eg. when staff take a leave of absence but will be back, Maternity etc.

    1 vote
    Under Review  ·  0 comments  ·  Settings  ·  Admin →
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  10. Forms Insurance

    Insurance policy holder birthdate and mailing address - able to add to forms.

    1 vote
    0 comments  ·  Forms  ·  Admin →
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  11. Remove sign in button for training.

    When a user signs out of the training site then clicks sign in, it takes them straight in using their portal cookies.
    The staff was trying to log into a different account. But they couldn't because the cookie logged them in automatically.
    While it does make this easier for staff that are already logged in, it's harder when they need to switch accounts.

    1 vote
    0 comments  ·  Settings  ·  Admin →
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  12. Allow manual name/caller ID assignment if a number is not identified in the software

    It would be nice if you would allow a custom Name/Business assignment if a match is not found in our software. When this happens, it only displays a number. If there is no match in the database, perhaps you then build a text file behind the scenes or csv file where it allows us to update or load certain numbers to match certain names. This would be great to recognize our vendors calling as they aren't listed in Eaglesoft and don't have a reference number.

    Summary - Call comes in, no match in database, reference CSV file or index list…

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
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  13. Automated check in alerts

    Alerts that pop up on team chat when a patient checks in at the front so that the whole office knows they have arrived!

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
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  14. AI voice integration for fielding phone calls, booking appointments, and sending payment requests

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  15. Automatically Open Patient Clipboard

    Our receptionist is always commenting on how Weave would be better if it would integrate with our PMS (Cornerstone) to automatically open the Patient clipboard for the client that is calling in, specifically on the system that answered the call. One way I see that would be more realistic to implement (in my opinion) is setting up the integration then adding a "Open Patient Clipboard" button under the patient information that comes up with call pop. The main issue this resolves is us having to switch between Weave's Desktop app and our PMS on the screen (or having to shrink…

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  16. Enhanced Analytics for Admin Portal: Filter Call Stats by Extension

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    Would like to be able to see call duration, and call stats by extension, so a filter to see call stats by extension.

    2 votes
    0 comments  ·  Admin →
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  17. "Support Suggestion: Add Last Name Filter for Bulk Messaging Feature"

    *Product Improvements * submission from <@U059NSABDK9> *What department are you in? * Support *Which Feature does this pertain to? * Messaging *What area of the Feature? * Bulk Messaging *What pain points/suggestions does the office have? * Customer would like the option to filter by last name for bulk messaging recipients. *Is the customer registered on http://feedback.getweave.com|feedback.getweave.com? If so, they might be contacted by a product manager! * Yes *Either way, what email do they use? * louise@loslunaseyecare.com|louise@loslunaseyecare.com *Name of office requester * Louise *What is the office Phone Number? * 5058654812 *Location ID of request * fe63b4b4-e8f1-45c8-8932-024db79e2730

    2 votes
    0 comments  ·  Admin →
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  18. "Enhancing Contact Management by Including 'Dismissed' Patients in Weave Messaging"

    What department are you in?

    Support
    Which Feature does this pertain to?
    Phones
    What area of the Feature?
    Contacts/pulling pts that are set to neither inactive nor active.
    What pain points/suggestions does the office have?
    Office has a status called "dismissed" that they'd like patients with that status to pull to Weave, as they still send messages to those patients, but they aren't everyday patients.

    2 votes
    0 comments  ·  Admin →
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  19. Task Management Capabilities Inquiry for Team Member Assignment in Weave

    What department are you in?

    Support
    Which Feature does this pertain to?
    User Functionality
    What area of the Feature?
    Users
    What pain points/suggestions does the office have?
    I am trying to see if Weave has any capabilities of assigning tasks to team members. A solution for managing tasks. It's like reminders for the users to complete certain tasks

    2 votes
    0 comments  ·  Admin →
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  20. Option to Enlarge Desktop App Features for Visually Impaired

    What department are you in?

    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    visual aspects
    What pain points/suggestions does the office have?
    Office would like an option of making the desktop app and the corresponding buttons/ features in the app bigger for their visually impaired employees

    2 votes
    0 comments  ·  Admin →
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