Desktop App
1458 results found
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Task Management Capabilities Inquiry for Team Member Assignment in Weave
What department are you in?
Support
Which Feature does this pertain to?
User Functionality
What area of the Feature?
Users
What pain points/suggestions does the office have?
I am trying to see if Weave has any capabilities of assigning tasks to team members. A solution for managing tasks. It's like reminders for the users to complete certain tasks2 votes -
Option to Enlarge Desktop App Features for Visually Impaired
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
visual aspects
What pain points/suggestions does the office have?
Office would like an option of making the desktop app and the corresponding buttons/ features in the app bigger for their visually impaired employees2 votes -
Office Needs Change Notifications for Admin Portal Updates
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Notification of Changes
What pain points/suggestions does the office have?
Office wants to be sent notifications of changes, especially as it pertains to CSV and Portal changes, or anything that will change the way the office does something.2 votes -
Form Appointment Reminders: Allow Sending to Mother when Father is Listed as Head of Household
What department are you in?
Support
Which Feature does this pertain to?
Forms
What area of the Feature?
Head of household recipient for child appointments
What pain points/suggestions does the office have?
Office would like forms appt reminders to go to the mother but they have to list the father as the head of household, but typically the father does not fill it out. It's a big pain point because now they'll have to manually send that to the mother.2 votes -
Caller ID Issue: Mobile App Fails to Show Phone Numbers Replaced by 'Wireless Caller'
What department are you in?
Support
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Phone
What pain points/suggestions does the office have?
When a customer calls in, they aren't able to see the phone number sometimes, since the Caller ID takes over. For example they had one today that said Wireless Caller, and they couldn't figure out the phone number via mobile app!2 votes -
Concern Over Desktop App: Can't Add Breaks/Lunches & Need for Change Notifications
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Office Hours
What pain points/suggestions does the office have?
Cannot add breaks and lunches in the app anymore and this is a real time saver for this office. He would appreciate notifications of changes within Weave as well and steps on how to do the same task the new way he feels this is very misleading and unhelpful to our paying customers.
He would love acknowledgment that this was received by someone and not just thrown into a pile.2 votes -
"Streamline Patient Records: Deduplication & Merging in Multi-DB Desktop App"
What department are you in?
Sales
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Patients in multiple databases like Ortho and Dentist
What pain points/suggestions does the office have?
When we have multiple data source integrations we currently don't have any way of knowing which DB the patient record will show up from and we will have duplicate patients because they have unique ID from each DB. Weave needs to come up with a method to allow for deduplication and merging of the patient records and a method to show in the client which DB…2 votes -
Manual Clear Option Needed for Actionable Messages in Mobile App
What department are you in?
Onboarding
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Actionable tab on mobile app
What pain points/suggestions does the office have?
This group uses the mobile app extensively with Departments and is liking many things, but an issue they noticed is that the mobile app shows actionable messages, but doesn't have the same manual ability to clear them via the check box. They have Chrome books and most staff don't have access to the desktop app to get around this. They are choosing to archive texts instead, which is ok,…2 votes -
"Improve Desktop Client Notifications: Avoid Confusion When Handling Multiple Message Threads"
What department are you in?
Support
Which Feature does this pertain to?
Messaging
What area of the Feature?
Incoming messages on desktop client
What pain points/suggestions does the office have?
When the client is actively working on a message. When a new message notification pops up, if they select reply or view on the notification, it will open the new message thread but will keep the text from the message thread they had been working on. there will be a draft saved for both message threads when they back out and cx does not like this.2 votes -
Appointment Type Filter Needs to Write Back to Appointment Type Field in Open Dental
What department are you in?
Onboarding
Which Feature does this pertain to?
Integrations
What area of the Feature?
Appointment Type Filter for Auto Messaging
What pain points/suggestions does the office have?
This 3 office group would like the appointment type filter to write back to the appointment type field in Open Dental instead of the full treatment plan. When sending forms and special instructions for specific appointment types, they cannot filter through nearly a thousand Appointment Types as generated by the treatment plan. I have screenshots if you like. This is preventing them from using the auto reminders and forms…2 votes -
"Request for Outbound Caller Number Selection in Weave Mobile App"
What department are you in?
Onboarding
Which Feature does this pertain to?
Mobile App
What area of the Feature?
Outbound caller number
What pain points/suggestions does the office have?
This office would like the ability to select their outbound caller number when they make a call from the Weave mobile app. They use Departments and love this functionality constantly for sending texts, but would also like to control it for their calls.2 votes -
Enhance Team Chat: Visible Incoming Messages & Templates for Desktop App
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Team Chat
What pain points/suggestions does the office have?
- Wants a way to see incoming team chats that behave the way call pop does for incoming texts. Where they can see the message displayed on the screen without having to full on open team chat instead of seeing "you have a new message from<insert name>".
- Would like a template option in team chats. Example: Doctor is ready for next patient2 votes -
Language Preference Option Needed in Call Pop for Bilingual Support
What department are you in?
Support
Which Feature does this pertain to?
Desktop App
What area of the Feature?
Call pop
What pain points/suggestions does the office have?
The office would like to have the option to have language preference show up in the call pop notification, half of their receptionists speak Spanish and they would like to know to get the caller to them before they pick up. Right now they are adding (Spanish) to the end of patient names to work around this.2 votes -
When calls are forwarded to an outside number in a phone tree have it show to the receiver calls are coming from Weave.
When calls are forwarded to an outside number in a phone tree have it show to the receiver calls are coming from Weave.
2 votes -
Autoreminders for multiple appointments on the same day
We had a client that had 2 appointments on the same day but only received a message for one appointment (the later one). I was told by customer support that Weave follows a set of logic to determine which reminder is prioritized. It would be nice if we had control over which message to prioritize (the earlier appointment time).
2 votes -
reduce clutter
Feature enhancement requests-
1-have an option to clear recent & missed calls
2-have option to not have appt reminder texts show up in the feed so offices don't have to spend time deleting them1 vote -
Can't text unregistered numbers
If the patient is new, and they ask for our business address if the number isn't synced with Weave yet it glitches, and won't allow for a text.
1 vote -
Notify offices of declined payments
It would be great if the payments section notified offices when a payment declined. So far, this is only available for terminals, not text to pay.
1 vote -
Text Message Seen By list
Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!
14 votes -
Separate payouts instead of batching
The batched payouts are confusing. We're trying to find when an invoice was paid out and there can be a lag of 2-3 days, we have to look through a couple different batches to find the correct payout. It would be great if there's an easier way to do this. Customer prefers that payouts are submitted individually.
1 vote
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