Desktop App
1458 results found
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Issue with changing servers
I worked with an office who, when they changed servers, lost all of their quickfill list information and was pretty upset about it. They suggested instead of creating a whole new integration for when they changed servers, instead linking the new server to the old integration so as to keep the old data.
1 vote -
Team member should not be able to view revenue
The lowest category member which is team member should not be able to view revenue. This is very important as it practically exposes numbers that front desk staff should not be able to view. there should be a category that allows it maybe for finance manager or office manager but a regular team member should not be able to view full revenue and income history.
2 votes -
Patient Survey
We would like to send patient surveys after patients' appointments for internal use. It will be a 5-10 questionnaire to track and regulate patients' feedback from their recent visits. This will help funnel negative feedback offline - not on a Google or Facebook review. The reviews are being utilized for external views, however, we want an internal way to monitor patient satisfaction. SolutionReach and Birdeye have this capability. We are looking to switch companies if we cannot get this integrated in a timely manner.
10 votes -
Reminder Provider
Option in Automated Reminders to allow for the ability to send only the provider's last name, not the entire formal name of the provider.
1 vote -
Identify "Unknown" Office User in Call Records CSV for users using the weave mobile app
When you export a CSV of call records, the weave system is not identifying the "Office User" utilizing the mobile app, instead it is identifying them as "Unknown", so it is difficult to analyze our call volume by user. We are a fully remote team and using the app and softphone is the norm.
1 vote -
Fax module upgrades
1.) After clicking the '+' button to generate a new fax form, once you click "Click to Add" it would be awesome if the focus/pointer was in the text search box so you could start typing immediately without having to first click into the box
2.) It would be amazingly helpful if we could annotate on the incoming faxes so we can prove to an auditor that we did in fact review the file. Currently we have to download the file, annotate and rescan the file before uploading to the patient's record and that defeats the purpose of electronic/paperless modalities
…
2 votes -
Mobil App--Add or Remove Appointments
Mobil App--would like to be able to add or delete patient appointments
1 vote -
Automatically Forward Voicemails
Please allow auto-forwarding or re-routing of voicemails. I know calls can be re-routed with instruction sets, but voicemail messages currently cannot. For example, if someone forwards a voicemail to Phone 2689, I want to be able to have that message automatically re-routed or forwarded to a different voicemail box that is actively monitored. We can't remove the ability for someone to transfer a voicemail to an extension that isn't actively monitored, so being able to set a voicemail box to automatically forward or re-route any voicemail that shows up in it would extremely helpful.
1 vote -
We use Open Dental and The CommLog
We rely on the CommLog in Open dental to keep our team informed of all communication between us and our patients. In using Weave, it would be so nice to be able to put notes in while confirming. And, although there is a place for notes within weave, no one will ever see them. We have been using FLEX for communication for the past couple years and all Flex communications are imported directly into the commlog. Without this integration, I'm not sure we will continue with Weave. It is just too clunky, confirming on the weave schedule and then going…
1 vote -
Card Holder Name on Terminal Payments
In the card not present payments, the card holder name shows up in the invoice history, but for some reason, with card present transactions using the terminal, the card holder name does not appear. Can this be adjusted so the card holder name shows up in the invoice history for card present transactions?
1 vote -
Search patients by date of birth
It would be nice to be able to search patients by their date of birth instead of their last name in the contacts section in the event of adding a patient manually who may have changed their last name / this would reduce the potential to accidentally create a duplicate profile, especially for people who change their name after getting married.
2 votes -
"Request for Email Notifications for New Reviews in Onboarding Department"
What department are you in?
Onboarding
Which Feature does this pertain to?
Reviews
What area of the Feature?
Notifications
What pain points/suggestions does the office have?
This office group has requested the option for email notifications for new reviews.2 votes -
"Request for Email Notifications for New Reviews in Onboarding Department"
What department are you in?
Onboarding
Which Feature does this pertain to?
Reviews
What area of the Feature?
Notifications
What pain points/suggestions does the office have?
This office group has requested the option for email notifications for new reviews.2 votes -
Server disconnected notification
It would be great if customers were automatically notified when their server lost connection with Weave.
I know some issues are intermittent so having it send around the 24 hour mark sounds like a good idea to me.
1 vote -
Make Text messages private until Tag
Right now everyone sees all messages including outgoing. Why not make outgoing text messages private or ability to make a conversation private and Tag people as needed for follow up?
2 votes -
Explain Grey bubble in patient profile
The grey bubble in the patient profile does not explain why we can't message a patient. If we could perhaps get an "i" over the bubble then hover and see a message like "this patient has no number" or "Please contact support via 18885795668" that would be much more helpful.
1 vote -
Auto-Reminders Email Form Attachment
In the auto-reminders, if we attach forms (Med HX, Covid screening, etc.) it is placed at the very very bottom of the email sent... Which makes it hard for our patients to know that they need this form done. Most patients do not scroll all the way down, but, up until they see the date and time of their appointment in the reminder. I wanted to see if it was possible to move the link/ button for the forms at the very top, whereas the date and time of appointment would be right after.
1 voteHi Kayla, Thanks for your feedback. We'll look into this. Just to confirm: are you referring to this message (see attached image)?
Thanks,
KJ
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Enhance Phone Analytics for Quick User Call Count in Admin Portal
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.2 votes -
Improvement Request: Clear Count for User-Fielded Calls in Admin Portal Analytics
What department are you in?
Support
Which Feature does this pertain to?
Admin Portal
What area of the Feature?
Analytics
What pain points/suggestions does the office have?
Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.2 votes -
"Request for 'Schedule Appointment' Button in Messaging for Elite Bundle"
What department are you in?
Onboarding
Which Feature does this pertain to?
Messaging
What area of the Feature?
Buttons
What pain points/suggestions does the office have?
This office has the Elite bundle. They would like an additional button that can link to their online scheduling in the email recalls. Could we make a "Schedule Appointment" button?2 votes
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