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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1461 results found

  1. Reminder Provider

    Option in Automated Reminders to allow for the ability to send only the provider's last name, not the entire formal name of the provider.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  2. Identify "Unknown" Office User in Call Records CSV for users using the weave mobile app

    When you export a CSV of call records, the weave system is not identifying the "Office User" utilizing the mobile app, instead it is identifying them as "Unknown", so it is difficult to analyze our call volume by user. We are a fully remote team and using the app and softphone is the norm.

    1 vote
    0 comments  ·  Analytics  ·  Admin →
    How important is this to you?

  3. Fax module upgrades

    1.) After clicking the '+' button to generate a new fax form, once you click "Click to Add" it would be awesome if the focus/pointer was in the text search box so you could start typing immediately without having to first click into the box

    2.) It would be amazingly helpful if we could annotate on the incoming faxes so we can prove to an auditor that we did in fact review the file. Currently we have to download the file, annotate and rescan the file before uploading to the patient's record and that defeats the purpose of electronic/paperless modalities

    …

    2 votes
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  4. Mobil App--Add or Remove Appointments

    Mobil App--would like to be able to add or delete patient appointments

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  5. Automatically Forward Voicemails

    Please allow auto-forwarding or re-routing of voicemails. I know calls can be re-routed with instruction sets, but voicemail messages currently cannot. For example, if someone forwards a voicemail to Phone 2689, I want to be able to have that message automatically re-routed or forwarded to a different voicemail box that is actively monitored. We can't remove the ability for someone to transfer a voicemail to an extension that isn't actively monitored, so being able to set a voicemail box to automatically forward or re-route any voicemail that shows up in it would extremely helpful.

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  6. We use Open Dental and The CommLog

    We rely on the CommLog in Open dental to keep our team informed of all communication between us and our patients. In using Weave, it would be so nice to be able to put notes in while confirming. And, although there is a place for notes within weave, no one will ever see them. We have been using FLEX for communication for the past couple years and all Flex communications are imported directly into the commlog. Without this integration, I'm not sure we will continue with Weave. It is just too clunky, confirming on the weave schedule and then going…

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
    How important is this to you?

  7. Card Holder Name on Terminal Payments

    In the card not present payments, the card holder name shows up in the invoice history, but for some reason, with card present transactions using the terminal, the card holder name does not appear. Can this be adjusted so the card holder name shows up in the invoice history for card present transactions?

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  8. Search patients by date of birth

    It would be nice to be able to search patients by their date of birth instead of their last name in the contacts section in the event of adding a patient manually who may have changed their last name / this would reduce the potential to accidentally create a duplicate profile, especially for people who change their name after getting married.

    2 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  9. "Request for Email Notifications for New Reviews in Onboarding Department"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Reviews
    What area of the Feature?
    Notifications
    What pain points/suggestions does the office have?
    This office group has requested the option for email notifications for new reviews.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  10. "Request for Email Notifications for New Reviews in Onboarding Department"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Reviews
    What area of the Feature?
    Notifications
    What pain points/suggestions does the office have?
    This office group has requested the option for email notifications for new reviews.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  11. Server disconnected notification

    It would be great if customers were automatically notified when their server lost connection with Weave.

    I know some issues are intermittent so having it send around the 24 hour mark sounds like a good idea to me.

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
    How important is this to you?

  12. Make Text messages private until Tag

    Right now everyone sees all messages including outgoing. Why not make outgoing text messages private or ability to make a conversation private and Tag people as needed for follow up?

    2 votes
    1 comment  ·  Text Messaging  ·  Admin →
    How important is this to you?

  13. Explain Grey bubble in patient profile

    The grey bubble in the patient profile does not explain why we can't message a patient. If we could perhaps get an "i" over the bubble then hover and see a message like "this patient has no number" or "Please contact support via 18885795668" that would be much more helpful.

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
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  14. Auto-Reminders Email Form Attachment

    In the auto-reminders, if we attach forms (Med HX, Covid screening, etc.) it is placed at the very very bottom of the email sent... Which makes it hard for our patients to know that they need this form done. Most patients do not scroll all the way down, but, up until they see the date and time of their appointment in the reminder. I wanted to see if it was possible to move the link/ button for the forms at the very top, whereas the date and time of appointment would be right after.

    1 vote
    1 comment  ·  Auto Email Reminders  ·  Admin →
    How important is this to you?

  15. Enhance Phone Analytics for Quick User Call Count in Admin Portal

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. Improvement Request: Clear Count for User-Fielded Calls in Admin Portal Analytics

    What department are you in?

    Support
    Which Feature does this pertain to?
    Admin Portal
    What area of the Feature?
    Analytics
    What pain points/suggestions does the office have?
    Phone Analytics don't give a quick view of the exact number of calls fielded by each user. Rather, it gives a list of calls and who answered them, leaving the burden of counting how many calls each user takes up to the office. The office would prefer the former to the latter.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  17. "Request for 'Schedule Appointment' Button in Messaging for Elite Bundle"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Messaging
    What area of the Feature?
    Buttons
    What pain points/suggestions does the office have?
    This office has the Elite bundle. They would like an additional button that can link to their online scheduling in the email recalls. Could we make a "Schedule Appointment" button?

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  18. Weave Forms: Add "Treatment Plan" Editing Before Sending to Patients

    What department are you in?

    Support
    Which Feature does this pertain to?
    Forms
    What area of the Feature?
    s00454458
    What pain points/suggestions does the office have?
    The office is hopping we can add the ability edit a form in this case with a "Treatment Plan" before sending it to the patient. Basically they want to be able to quickly adjusted the form when they are preparing to send it out. They currently use Yappy forms as it has this feature and would like to stop using it and work only with weave

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  19. "Improving Team Chat: Enhance Search to Include Text Content"

    What department are you in?

    Onboarding
    Which Feature does this pertain to?
    Team Chat
    What area of the Feature?
    Search function
    What pain points/suggestions does the office have?
    This group was hoping to move all of their internal office messaging to Weave in Team Chat, but they really need to be able to use the search to search the text content of messages, not just search for users in threads.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. Suggestion to Add 'Delete Fax' Option Directly in Desktop App

    What department are you in?

    Support
    Which Feature does this pertain to?
    Desktop App
    What area of the Feature?
    Fax
    What pain points/suggestions does the office have?
    The office would like to have the 'Delete' option for Fax on desktop app itself. They find it difficult and time consuming to reach portal for permanent deletion of fax.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?
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