Desktop App
1458 results found
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Refresh Weave website OVERKILL
Weave has recently begun to constantly log us out of the website. Logging back in is NOT a quick, one-step process either. While I'm on the phone with a patient and need to check if they have answered the COVID questions; I have to put them on hold to wait for Weave to catch up!
4 votes -
A way to filter out the over due list so that it shows when someone is due for a cleaning as opposed to their xrays.
A way to filter out the over due list so that it shows when someone is due for a cleaning as opposed to their xrays.
1 voteThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Reviews for multiple locations
Ability to leave reviews for more than one location
1 voteThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Dr Queue
It would be nice if there was a feature to inform the doctor who is waiting for the doctor and in what order. Just one box with the next place to go immediately obvious.
1 voteThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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recall check box
When using the "recall" for scheduling past dues Pt's it would be helpful to have a check box or a way to identify which patients have been contacted and who has scheduled. We have a couple of team members using this recall option and it makes it difficult when we dont know who has called who on the list
3 votes -
Analytics Tool Viewing
It would be great if we could view our practice analytics in the admin portal, or if the desktop ap screen could be made full size. There is so much great info the analytics tool but it is really hard to view and digest it all on such a tiny scale.
3 votes -
NOTIFY SOFTWARE UPDATE
Using Weave for last 10 months, I've experienced many times of un-informed/noticed software update leading some unexpected errors. So, customers like us had to face in-operability or malfunction without knowing the cause. We are dealing with some cases of life and death, time imminent cases. Without having the full functionality of the software, it can seriously impact cases.
PLEASE NOTIFY US WHEN THERE IS ANY SOFTWARE UPDATE AND ITS CHANGE.
2 votes -
Call Pop Length
I love the call pop feature but it does not stay up long enough. It disappears after answering the call. I would like to see it stay up during the call for at least 10 seconds, which will give my team time to run the account of phone number and pull up the client info for a better interaction with the client
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Auto texts to patients with upcoming appt and needs a health history update form link
Auto texts go out annually using the CC Recall types for patients with appointments AND need their health history form updated with the link provided to the form. Another option would be to read each procedure and if the procedures listed in the appt has a HH (Health History), a text message goes out with the HH form link. There MUST be a way to send out a text with the HH link for patients with appointments in the next x days. :)
4 votes -
Follow Up Task notifications
Hi there!
Not sure if this a bug but we've started utilizing the "Follow Ups" lists for patient and team member specific tasks however, the follow up notifications pop-up once a minute until dismissed (sometimes creating a notification queue that's 45+ msgs long).
A single notification for a follow up task is sufficient until dismissed.
Thanks!4 votes -
Phone number for multiple locations
We have multiple locations and would like the same phone number used for both locations in regards to phone calls and text messages. We would like to be able to edit the number listed in the auto- appointment reminder emails and text since currently the same phone number can not be attached to both locations.
1 voteThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Overall Feedback - Non Medical Business
FEEDBACK FROM A MOTORSPORTS BUSINESS
(non-health/medical)Do not require account creation simply to give feedback. I had to create a new login to give this feedback (from my Weave Desk app that I am already logged into)...
Window layering for Desktop App - This window won't pop up over other windows like chrome, files, etc... It would be great to be able to have it open over other windows when necessary.
Text Message Popup - It would be nice if this would be movable and able to minimize or something. It would also be great to have an image attachment…
2 votes -
Navigate From Weave to PMS Medical Record via Patient Profile or Messages
A med cos customer would like to have the ability to click through and navigate from a Patient Profile or a patient's name in Messages straight to that patient's medical record in their PMS (in this case it is NexTech). This would make it really convenient for front desk employees when they need to locate a patient in their PMS who they've just been communicating with in Weave. Even being able to save the seconds it takes to search for a patient in their PMS can help from an efficiency perspective. Also, when a patient has a common name that…
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Sending Auto Reminders by Business days
I want to have a way so I can send my customers the option to review on Yelp, instead of Facebook
1 vote -
Voice Mail Audit
As a Practice Mgr. I would like some type of ability to check on VM that are left at different departments are being listened to / worked timely and no setting for hours upon hours. Some type of report etc....
3 votes -
Changing Timeframe for Email Marketing Filters
send messages to the unscheduled customers in a mass message so they can add them to the schedule.
***However they want an option that will not alert customers who are scheduled. The Email Marketing offers filter options to send to unscheduled customers, but only up to 30 days, then it would also send to all the customers who ARE scheduled after the 30 day mark. Do we have any solutions for this?1 vote -
Sending Auto Reminders by Business days
There needs to be a way to send out by business days, and not by "next available day"
1 vote -
Call patients straight from the Schedule
When you click on the more information button for a patient (indicated as a white i in a blue circle at the top of the schedule), it gives you a quick window with a lot of information. It also presents phone numbers and email addresses as hyperlinks to a service called the Telephony Dialer. It would be so helpful if that link could sync with Weave and automatically pull up the patient or call the phone number.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Automatic Updates for Desktop App
Please enable automatic updates to the Weave desktop app. Our staff likely dismiss the notifications for updates, which then leads to issues with the app. It would be great if the app would queue an update for the next time the app is launched, or if it could be performed outside of office hours. Thank you.
1 vote -
Integrate Weave with Acuitas
Submitting an enhancement request to integrate weave with acuitas. Would make processes much more seamless, thank you.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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