1458 results found

1. Fusion EMR

   I'd love to see integrations with Fusion WebClinic EMR.

   2 votes

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2. Payment amount adjustment

   Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.

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3. Custom List by Age

   Hello, can you please add more customization options when making lists. I would like to be able to create a list that ranks patients by age. In addition, I would like this list to show overdue patients as well. Please make these changes ASAP. Thanks, TV

   2 votes

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4. Audio Downloads

   Please provide a feature with the possibility to download specific date ranges for call records with audio downloads.

   3 votes

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5. Mobile App Call Transfers / Park / User Status

   Transferring calls through the mobile app.
   Parking calls through the mobile app.
   Bluetooth capability for the mobile app.
   Setting current status for user (i.e. away, on lunch, out of office, etc.)

   4 votes

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6. Constant Technical Issues

   Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since then, but we have a hard time getting through to any support team. Some days they aren't taking phone calls, but when you send an email it takes several days before anyone responds. Don't even waste your time with the "chat" support function -- we tried that, and we were #647 in line. After waiting for over two hours, we had made it to #362. How can you offer a service without providing responsive customer support? What is really frustrating is that we constantly see advertisements and promos for Weave. Why are they trying to ADD to their customer base when they can't support their CURRENT clients???? It's extremely frustrating. The concept of the platform is wonderful, but so far the execution has been terrible.

   Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since… more

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   Request Received  ·  sean.foster responded

   Thank you for submitting your feedback!

   We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

   Again, thank you for taking the time to help us make our products better.

   If you need help with any issues immediately, I would recommend reaching out to our support team at:

   www.weavehelp.com.

   Thank you, and we look forward to working with you in the future.

   -Your Friends at Weave.

7. Additional fields for Patient Contacts

   Nate Skroski was extremely helpful in setting us up with Weave. I appreciate that Weave's support people are not located in another country. It is so beneficial with making sure we can understand one another. IDEA: Please add an option to include Work Phone when adding a new contact. Add an option to add Business Name.

   2 votes

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   0 comments  ·  Contacts / Patients  ·  Delete…  ·  Admin →
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8. Entire app and site Slowness Complaint

   Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.

   Thank you,
   Tina Holtzman
   312-549-8691
   tina@drbloomplasticsurgery.com

   2 votes

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   Started  ·  Shalet Johnson responded

   We have released an update that should resolve the issue of being constantly logged out of the weave software.

9. Detailed Missed Calls Report

   Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.

   6 votes

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10. OpenDental API and Database Integrity

    Starting in version 21.4 of OpenDental, 3rd party vendors will not be allowed to write directly to OpenDental Databases.

    Transition Timeline:
    We need to give you time to transition to the API. Here's a rough idea of how that transition will work. Version 21.4 will be released approx 12/2021. Users will start to see small notifications in various screens indicating data being changed by third parties. The warnings should not be scary and there will be lots of explanation so that they won't be concerned and they won't call anyone. Every three to four months, as new versions are released, users will see more notifications in more places. They might eventually start to see some popups as well, but not too soon. So it will be a gradual process that should give you plenty of time.

    https://www.opendental.com/site/integrity.html

    What to do?
    Contact vendor.relations@opendental.com immediately and request a developer API key.

    Include the following information in your email:
    Developer name:
    Company name:
    Email address:
    A list of the API Resources you need access to, the level of access such as read/write/update:
    A description of the application you are intending to build (type and purpose):

    OpenDental has a fully documented api (https://www.opendental.com/resources/OpenDentalAPI.pdf) that allows customers to easily enter an API key into their PMS to enable safe integrations with 3rd party vendors (https://www.opendental.com/manual/fhir.html).

    Below is an example list of API resources for basic coverage of the existing integration. You will need to adjust your request for more coverage for things like insurance verification and eForms.

    Recommended API request for day 1 coverage:
    Appointments GET (single)
    Appointments GET (multiple)
    Appointments GET ASAP
    Appointments GET SlotsWebSched
    Appointments GET Slots
    Appointments GET WebSched
    Appointments POST (create)
    Appointments PUT Break
    Appointments PUT Confirm
    ApptFields GET - useful for your custom field defs
    ApptFields PUT - useful for your custom field defs
    Commlogs GET
    Commlogs POST (create)
    Operatories GET
    Patients GET (single)
    Patients GET (multiple)
    Patients GET Simple
    Patients POST (create)
    Patients PUT (update)
    Payments POST (create)
    Queries POST - Runs a custom query against the database. Queries are screened to be read-only. This could be useful for analytics and reports
    Recalls PUT Status

    Disclaimer: I am not a developer affiliated with OpenDental. I am a customer of both products and support medical practices.

    Starting in version 21.4 of OpenDental, 3rd party vendors will not be allowed to write directly to OpenDental Databases.

    Transition Timeline:
    We need to give you time to transition to the API. Here's a rough idea of how that transition will work. Version 21.4 will be released approx 12/2021. Users will start to see small notifications in various screens indicating data being changed by third parties. The warnings should not be scary and there will be lots of explanation so that they won't be concerned and they won't call anyone. Every three to four months, as new versions are released,… more

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

11. Syncing incoming mobile calls with office hours

    Is there a way to set up incoming mobile calls as you set up Office hours or sync it with the office hours? That way, calls only come in on the mobile app during business hours ONLY

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

12. add mobile apps to call queues

    -Add mobile app to call queue capability.

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

13. Transfer calls from mobile app

    Please add the ability to transfer a call to a phone extension from the Weave mobile app. Also the ability to park a call with the mobile app.

    2 votes

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14. Integrate with Practice Fusion EMR

    Please please integrate with Practice Fusion EMR!!! Is Weave still planning to have the merchant services support more than one merchant account?

    6 votes

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    3 comments  ·  Integrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJoseph Draschil (Director of Product, Weave) responded

    We are planning to add this integration in 2024

15. Updated Search Bar Inefficiency

    The new search bar only shows two - three results at a time and there seems to be no rhyme or reason to which two patients. I was advised to use the "View More" button. However, if that is working “as designed” its terribly inefficient. When you do click the “view more” button you have to start all over in typing the name you’re looking for – it doesn’t carry over from what you’ve already started. Please update!

    2 votes

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16. Payment Deposits

    we would really like to receive payments in a batch payment either weekly or monthly payment. It is extremely difficult to balance our books doing individual payments.

    4 votes

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17. update payout page

    Please try to make the payout page more user friendly with date transaction was done and when payout reached the bank not the intiated date - the lower half of the payout page is the only useful section - it would be great if it could be closer to the top.

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

18. multiple recipients for payment notification emails

    Please update Weave so that multiple email recipients can be added to the Weave payment notification emails

    1 vote

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

19. Software Improvements

    Hi, I have a few ideas:
    -We have an in house membership plan...can you please include that as a type of insurance so that it shows up in the patients' profile?
    -Is there a way that communication can be tracked or documented automatically into our software management program (Eaglesoft)?
    Thanks!

    2 votes

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20. Downloading Voicemails

    There are voicemails in the general voicemail box, they are wanting to save the voicemails onto the desktop of the computer as a mp3 file for training and legal purposes

    1 vote

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