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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1461 results found

  1. Changing Timeframe for Email Marketing Filters

    send messages to the unscheduled customers in a mass message so they can add them to the schedule.
    ***However they want an option that will not alert customers who are scheduled. The Email Marketing offers filter options to send to unscheduled customers, but only up to 30 days, then it would also send to all the customers who ARE scheduled after the 30 day mark. Do we have any solutions for this?

    1 vote
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  2. Picking Days to Send Automatic Review Requests

    We have different doctors on different days in our office. We would like to send automatic review requests for one doctor but not the other. A feature to designate which days to send requests would work great.

    3 votes
    1 comment  ·  Reviews  ·  Admin →
    How important is this to you?

  3. Sending Auto Reminders by Business days

    There needs to be a way to send out by business days, and not by "next available day"

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  4. Payment Deposits

    we would really like to receive payments in a batch payment either weekly or monthly payment. It is extremely difficult to balance our books doing individual payments.

    5 votes
    2 comments  ·  Payments  ·  Admin →
    How important is this to you?

  5. Call patients straight from the Schedule

    When you click on the more information button for a patient (indicated as a white i in a blue circle at the top of the schedule), it gives you a quick window with a lot of information. It also presents phone numbers and email addresses as hyperlinks to a service called the Telephony Dialer. It would be so helpful if that link could sync with Weave and automatically pull up the patient or call the phone number.

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  6. Integrate Weave with Acuitas

    Submitting an enhancement request to integrate weave with acuitas. Would make processes much more seamless, thank you.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  7. Fusion EMR

    I'd love to see integrations with Fusion WebClinic EMR.

    2 votes
    1 comment  ·  Admin →
    How important is this to you?

  8. Payment amount adjustment

    Would be nice to be able to adjust a credit card amount without having to refund it and then re-process.

    2 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  9. Custom List by Age

    Hello, can you please add more customization options when making lists. I would like to be able to create a list that ranks patients by age. In addition, I would like this list to show overdue patients as well. Please make these changes ASAP. Thanks, TV

    2 votes
    0 comments  ·  Lists  ·  Admin →
    How important is this to you?

  10. Audio Downloads

    Please provide a feature with the possibility to download specific date ranges for call records with audio downloads.

    3 votes
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  11. Mobile App Call Transfers / Park / User Status

    Transferring calls through the mobile app.
    Parking calls through the mobile app.
    Bluetooth capability for the mobile app.
    Setting current status for user (i.e. away, on lunch, out of office, etc.)

    4 votes
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  12. Constant Technical Issues

    Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since…

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  13. Additional fields for Patient Contacts

    Nate Skroski was extremely helpful in setting us up with Weave. I appreciate that Weave's support people are not located in another country. It is so beneficial with making sure we can understand one another. IDEA: Please add an option to include Work Phone when adding a new contact. Add an option to add Business Name.

    2 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  14. Entire app and site Slowness Complaint

    Weave admin portal and app has been incredibly slow for weeks now. What changed? WHAT is going on? Logging in is slow. You repeatedly enter log in information. There is an unacceptable from the time a credit transaction happens to when it shows up in the admin portal or app filter. Our office has absolutely been thrilled with Weave up until this point. I am not sure what is going on and would appreciate follow up.

    Thank you,
    Tina Holtzman
    312-549-8691
    tina@drbloomplasticsurgery.com

    2 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
    Started  ·  Shalet Johnson responded

    We have released an update that should resolve the issue of being constantly logged out of the weave software.

  15. Detailed Missed Calls Report

    Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.

    6 votes
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  16. OpenDental API and Database Integrity

    Starting in version 21.4 of OpenDental, 3rd party vendors will not be allowed to write directly to OpenDental Databases.

    Transition Timeline:
    We need to give you time to transition to the API. Here's a rough idea of how that transition will work. Version 21.4 will be released approx 12/2021. Users will start to see small notifications in various screens indicating data being changed by third parties. The warnings should not be scary and there will be lots of explanation so that they won't be concerned and they won't call anyone. Every three to four months, as new versions are released,…

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  17. Syncing incoming mobile calls with office hours

    Is there a way to set up incoming mobile calls as you set up Office hours or sync it with the office hours? That way, calls only come in on the mobile app during business hours ONLY

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  18. add mobile apps to call queues

    -Add mobile app to call queue capability.

    1 vote
    0 comments  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  19. Transfer calls from mobile app

    Please add the ability to transfer a call to a phone extension from the Weave mobile app. Also the ability to park a call with the mobile app.

    2 votes
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  20. Integrate with Practice Fusion EMR

    Please please integrate with Practice Fusion EMR!!! Is Weave still planning to have the merchant services support more than one merchant account?

    6 votes
    3 comments  ·  Integrations  ·  Admin →
    How important is this to you?
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