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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Paging adapter (algo 8301) support

    I would like to see official support for a paging adapter (we have the Algo 8301 per Weave's recommendation a few years ago) so that we can keep using it without difficulty.

    3 votes
    Request Received  ·  1 comment  ·  Phones  ·  Admin →
    How important is this to you?

  2. User reports

    I love reports! I'd love one that summarizes a user's hold time, active call time, number of calls answered etc....

    5 votes
    1 comment  ·  Analytics  ·  Admin →
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  3. Credit card batch cycle

    Settling the credit card system at midnight each day would greatly improve your credit card processing customers ability to reconcile each days payments. We understand that payments are accepted through your system 24/7 but this solution wouldn't interfere with payments being made. Anything up to 11:59:59 would be on one days settlement and everything after 12:00:00 would be on the next. Most businesses reconcile their payments on a regular basis and the current system that allows for multiple days purchases to be on the same batch leads to a larger amount of time and effort needed to match transactions for…

    10 votes
    3 comments  ·  Payments  ·  Admin →
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  4. Weave Widget Conversion Tracking

    Please add conversion tracking to the Weave Widget! We're running a Google search campaign, and were hoping Weave offered an integration for conversion tracking? Ideally we'd like to track people who came to the website via an ad, and then converted to a lead via the Weave widget.

    2 votes
    Request Received  ·  0 comments  ·  Analytics  ·  Admin →
    How important is this to you?

  5. Symplast Integration & Copy/Paste Feature

    Hi - our office is in desperate need to add a copy-paste feature into Weave. Can we have the developers take a look into this and possibly create this feature for the desktop app and the mobile app as well.

    We are also working with Symplast - our Patient Management Software (PMS) and they have sent out to Weave a porting request (I believe) to integrate Weave's application into their application. They are ready to go and have your services work with theirs but they have been waiting on you for a couple months.

    Please let me know the status…

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  6. AVIMark Integration Improvements

    I was just on a call to get my integration set up along with all the appt and recall reminders and online scheduling. After seeing the exacts, I am not able to move forward.. My current reminders/recalls/scheduling is fully integrated and even though the platform isn't as user friendly for me, it is better for my clients. Sending clients a "you are due for an appointment please schedule" but not being able to tell them what all they are due for to schedule it accordingly without sending 6+ text messages/emails is not ideal. Please let me know when the FULL…

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  7. manual sms templates hub

    A manual SMS template 'hub' where all manual text templates can be accessed quickly and edited easily, much like the automated sms templates are reached, instead of having to pull up a thread or new message to access the templates.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  8. Quick fill needs

    I just got the training on Quick fill list, I have a suggestion regarding this, when you have multiple providers and length of time frames for treatments this really doesn't work. If there was a way to put which room and time units needed it would help tremendously. It would pull the correct info on openings.

    2 votes
    Request Received  ·  0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  9. Birthday search

    I would like to be able to search patients by birthday. I would like to know who in the next month is turning 1 so I can either send a text, email or physical card(if they have turned off msg). Later, I would like to search for 5 year olds and send a happy bday/reminder its time to see us again.

    1 vote
    0 comments  ·  Lists  ·  Admin →
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  10. Employee Schedule

    It would be great to have an employee calendar that we can all make changes to in order to track who is working which days. That way if a trade is needed or a replacement is needed it can be posted or our office manager can be notified of a change in the daily schedule of employees. This would be super helpful for vacations as well.

    4 votes
    Request Received  ·  0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  11. Schedule tab messaging

    Hello! When using the scheduling tab to edit and send out a group text for a specific day, it did not update the date as it should have. I selected to add in the patient's first name and the date and time. However, it sent out the current date on every text. When i save my template, it shows the date as "[date time]" or whatever it says when you select it. When i returned to my template to see what had happened with sending out the wrong dates to every patient, it showed that it had changed that [date…

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  12. Check In Kiosk

    A check in kiosk that integrates with our practice management software (Eyefinity EPM). This would help stream line the check in process to ensure accurate data entry for patients accounts and ability for them to sign required consent forms with visits.

    3 votes
    2 comments  ·  Integrations  ·  Admin →
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  13. Font size for age 50+ eyeballs

    I’m a 52-year-old doctor and like many people my age have a little bit of early presbyopia

    I would think your app has a lot of people using it that are not always in their 30s and 40s

    could you please find a way to increase the font size on the app. it’s a pretty serious issue for those of us who don’t have the younger eyes that we once had

    thanks so much

    Steven Mobley Md

    Hello Dr. Mobley,

    We received your email and would be happy to assist, I totally understand the font size being a problem. I…

    2 votes
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  14. Need to be able to delete call recordings!

    Admin should be able to delete individual (or all) call recordings from the portal. There could be a double security check to allow this. Thanks!

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  15. Ability to differentiate between pt vs insurance payments

    Insurance payments are made by virtual credit cards. it would be nice if inside the weave payments admin site if it could differentiate between a patient payment and an insurance payment. Maybe a button during the charge process that we could click for insurance so we don't accidentally refund the insurance company instead of the patient.

    2 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  16. Dentrix--> More info / Click to dail

    1) In Dentrix: Integrating a 'oneclick dial' to the "more info button"

    2) In Weave: Have the desktop version match the Phone app. Both in filtering and Appearance of schedule

    2 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  17. Adding Roles to Users

    s00114749 - Might be a weird request but, customer wants to add Roles to Users to fit their industry. Please see list below;
    Admin / Owner / GM
    Bookkeeper / AP contact / AR Contact
    Outside Sales Manager
    Outside Sales rep
    Inside Sales Manager
    Inside Sales
    Team Member / Customer Service Rep
    Fleet dept Manager
    Fleet Mechanic
    Service dept Manager
    Service dept tech
    Shipping / Rec Mgr
    Warehouse Mgr
    Warehouse Staffer
    Hose Assembly Team

    1 vote
    0 comments  ·  Settings  ·  Admin →
    How important is this to you?

  18. Share Fax in Team Chat

    tag a fax to our team group chat so our group can start work on that asap. if i save to folder it tends to create more work cause they will forget to even open that folder.

    2 votes
    0 comments  ·  Chat  ·  Admin →
    How important is this to you?
    Planned  ·  AdminKJ (Group Product Manager, Weave) responded

    To facilitate efficient collaboration, you will be able to share with your team virtually anything you receive in Weave -- be it messages, fax, forms, payments or reviews. This feature is currently slated for development during the first half of 2024. Please continue to share your valuable feedback in the meantime. Thank you!

  19. Schedule Request Icon on Mobile App

    We need a Request icon on the mobile app like there is on the Desktop app. If a patient schedules an appointment on our website widget, we get a notification on the desktop. However, if it is during the weekend or we are away from the office, we miss the schedule request because it does not show up on the mobile app and we lose the patient because they have already found someone else who answered before we could. PLEASE include the Request Icon on the mobile app so we can answer potential patients quickly. Thanks

    2 votes
    Request Received  ·  0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  20. Officemate Web Assistant Integration

    Hi there, this feedback is regarding the integration between Officemate PMS and Weave Web Assistant. First off, thank you very much for integrating these two softwares. The syncing is very helpful, greatly appreciate it! The only issue our office is running into is sometimes some of the blocks on our Officemate schedule still shows up as available on the Weave scheduler. On Officemate, we usually just block times off with "Non-patient appointments." Do we have to change our schedule blocking to schedule exceptions or something similar to that? Or is there a way for Weave to read the Non-patient appointments…

    2 votes
    Started  ·  0 comments  ·  Schedule  ·  Admin →
    How important is this to you?
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