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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Showing What Extensions that calls were for

    Hello 2 things:

    1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls,

    …
    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  2. Delete Employee Chats not created by you

    It would super helpful as an ADMIN to be able to delete chats that you did not create and a way that you can remove rights to create new chats for employees. We have some employees chatting negative things about other employees and as Office Manager no way to stop it. Thanks!

    3 votes
    Added to Backlog  ·  0 comments  ·  Chat  ·  Admin →
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  3. Scroll bars

    Good morning. This morning I noticed my Weave box has a vertical and horizontal scroll bar. Is there anyway to just make the weave box bigger so I can get the scroll bars out of the way?

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  4. New Patients who are not active in Dentrix

    Weave needs to be able to integrate more with Dentrix in order to recognize New Patients that are in the schedule but not activated in our system. Meaning we should be able to send the new patient forms digitally or have confirmation texts and emails sent like any other patient. We came to Weave from Lighthouse. Lighthouse was able to recognize and send New Patients appointment reminds even if they were not active in the system. We are not allowed to create new patients charts until they actually show up in office for their appointments. Please make this happen as…

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  5. Adding reporting to recall analytics

    We would love it if we could export a report from the recall analytics that would show us all patients that have received a recall and that have not received a recall in a given time frame. This would make the list of patients that we need to call for recalls easy to use and transfer between employees. The format of the reports does not matter, just anything printable would be great. Thanks!

    2 votes
    0 comments  ·  Admin →
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  6. internal extension to extension recording

    I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.

    4 votes
    0 comments  ·  Phones  ·  Admin →
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  7. Admin control who can view analytics.

    Add the ability for admins to control who can see the analytic area or phone stats area. We have staff who watch it constantly and then complain that they are answering the phone more than others....etc. Just something to maybe stem that kind of activity. Thank you.

    2 votes
    0 comments  ·  Analytics  ·  Admin →
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  8. Multiple Improvements

    We're new users with several ideas.
    1. We switched from Lighthouse and they had an option that was very helpful for filling opening/recently cancelled hygiene appts. After we broke an appt, LH would scan appointed hygiene patients and continuing care and generate a list of patients to contact with a mass text to see if they wanted to schedule for the opening. This was a great feature.
    2. Also in Lighthouse, patients could be marked as Spanish speaking in their family file (we have Dentrix and it was designated as a medical condition). Lighthouse would pick this up and all…

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
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  9. More automation on your weave app

    9/22/21 When a phone number calls us 1-we would like the option to add it onto the weave new patient list and 2-we would like the option to automatically block this number on your weave app if we would like to Reason: Takes too much time having to reenter phone numbers and to go on your website link to do this. This should be automated in your weave app

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  10. Weave Portal Needs Major Help

    Please upgrade the Weave Admin Portal online. The Message Queue is basically useless. The usability of this feature is almost zero- why are the only two views Last Week and Current Week? Why can we not search by a date range or specific day? Right now the only way to see if messages are really being sent out is go to each and every patient and look at their message history- which defeats the purpose of having the Message Queue. It also shows me how many opted out but not who? And how many are Missing Data but not who?…

    4 votes
    1 comment  ·  Analytics  ·  Admin →
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  11. Toggle between Two extension lines

    I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.

    It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.

    Thank you

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  12. Weave Feedback Is Broken

    First, the Weave feedback system sucks...you want my feedback to make your system better, so you make me have to login, wait 5 minutes for an email, then see if my idea is already submitted, but all I can see are the subject lines for these other ideas, you click one to read it, and if doesn't apply to my idea I have to back out, but now my idea I've written about is gone and I'm logged out of Weave feedback...yet another completely opposite of genius idea you have put into place! How about you actually make feedback useful…

    2 votes
    0 comments  ·  Desktop Client  ·  Admin →
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  13. Forwarding weave messages

    Hi, my name is Mary and I am the front desk scheduler with Precision Eye Care. I recently updated to messages 2.0 with one of your representatives, and have been looking forward to the new tagging feature. I was anticipating it would be similar to forwarding messages by tagging them with team members. I am responsible for going through and responding to all the Weave messages. My feedback is it would be wonderful to have a way to look at a message, and forward it to the team member in my office who is responsible for responding to it. It…

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  14. Email field on refund receipts

    Hey guys! I had an office ask me to submit feedback, so I figured I'd do it here. Not sure if there's a better place for me to submit it haha.

    So they noticed that on refund reciepts there is not an email address field where the office can list their email address, but there is one on the normal payment receipts. They'd like to be able to list their email address on the refund receipts as well.

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  15. Online Forms Link

    Help make forms online patient forms link available for multiple submissions.

    The link seems to be patient specific, therefore can only be used once. We schedule multiple family members on the same day. We are having to send multiple messages, often to the same mobile number. For a family of 4-5 it is very inconvenient.

    Additionally, it would be nice to customize/edit the outgoing message for online forms.

    2 votes
    0 comments  ·  Forms  ·  Admin →
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  16. Auto text from phone tree

    Voicemail phone tree: If you are calling to schedule.... press #.

    A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
    A text goes out to the number called from that is preset.

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  17. Notification when system is not synced

    Please incorporate a notification when there is something wrong with the sync application or when the system is no longer connected to Dentrix.

    3 votes
    0 comments  ·  Data Sync  ·  Admin →
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  18. User Invite Link Expiration Notice

    Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.

    1 vote
    0 comments  ·  Settings  ·  Admin →
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    Request Received  ·  Shalet Johnson responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  19. update recall date in compulink

    We would love to have weave update compulink recall date.

    4 votes
    0 comments  ·  Integrations  ·  Admin →
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  20. daily payment printed report

    At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
    Julie

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
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