Desktop App
1458 results found
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internal extension to extension recording
I think it would be a wise feature to be able to record extension to extension calls. We thought this feature was part of weave but apparently its not. Would like to see this implemented.
4 votes -
Admin control who can view analytics.
Add the ability for admins to control who can see the analytic area or phone stats area. We have staff who watch it constantly and then complain that they are answering the phone more than others....etc. Just something to maybe stem that kind of activity. Thank you.
2 votes -
Multiple Improvements
We're new users with several ideas.
1. We switched from Lighthouse and they had an option that was very helpful for filling opening/recently cancelled hygiene appts. After we broke an appt, LH would scan appointed hygiene patients and continuing care and generate a list of patients to contact with a mass text to see if they wanted to schedule for the opening. This was a great feature.
2. Also in Lighthouse, patients could be marked as Spanish speaking in their family file (we have Dentrix and it was designated as a medical condition). Lighthouse would pick this up and all…1 vote -
More automation on your weave app
9/22/21 When a phone number calls us 1-we would like the option to add it onto the weave new patient list and 2-we would like the option to automatically block this number on your weave app if we would like to Reason: Takes too much time having to reenter phone numbers and to go on your website link to do this. This should be automated in your weave app
1 vote -
Weave Portal Needs Major Help
Please upgrade the Weave Admin Portal online. The Message Queue is basically useless. The usability of this feature is almost zero- why are the only two views Last Week and Current Week? Why can we not search by a date range or specific day? Right now the only way to see if messages are really being sent out is go to each and every patient and look at their message history- which defeats the purpose of having the Message Queue. It also shows me how many opted out but not who? And how many are Missing Data but not who?…
4 votes -
Toggle between Two extension lines
I would like to be able to toggle between extension lines through the iphone app. See the general and also another line to be able to get messages and voicemails instead of going through the dialing 9000, ext.line, pw,.
It would also be nice to be able to control everything from the iphone app instead of having to log into the portal online.
Thank you1 vote -
Weave Feedback Is Broken
First, the Weave feedback system sucks...you want my feedback to make your system better, so you make me have to login, wait 5 minutes for an email, then see if my idea is already submitted, but all I can see are the subject lines for these other ideas, you click one to read it, and if doesn't apply to my idea I have to back out, but now my idea I've written about is gone and I'm logged out of Weave feedback...yet another completely opposite of genius idea you have put into place! How about you actually make feedback useful…
2 votes -
Forwarding weave messages
Hi, my name is Mary and I am the front desk scheduler with Precision Eye Care. I recently updated to messages 2.0 with one of your representatives, and have been looking forward to the new tagging feature. I was anticipating it would be similar to forwarding messages by tagging them with team members. I am responsible for going through and responding to all the Weave messages. My feedback is it would be wonderful to have a way to look at a message, and forward it to the team member in my office who is responsible for responding to it. It…
2 votes -
Email field on refund receipts
Hey guys! I had an office ask me to submit feedback, so I figured I'd do it here. Not sure if there's a better place for me to submit it haha.
So they noticed that on refund reciepts there is not an email address field where the office can list their email address, but there is one on the normal payment receipts. They'd like to be able to list their email address on the refund receipts as well.
1 vote -
Online Forms Link
Help make forms online patient forms link available for multiple submissions.
The link seems to be patient specific, therefore can only be used once. We schedule multiple family members on the same day. We are having to send multiple messages, often to the same mobile number. For a family of 4-5 it is very inconvenient.
Additionally, it would be nice to customize/edit the outgoing message for online forms.
2 votes -
Auto text from phone tree
Voicemail phone tree: If you are calling to schedule.... press #.
A voicemail states, it is a service we don't provide. If you would like a list of providers who do this via text, press #.
A text goes out to the number called from that is preset.1 vote -
Notification when system is not synced
Please incorporate a notification when there is something wrong with the sync application or when the system is no longer connected to Dentrix.
3 votes -
User Invite Link Expiration Notice
Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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update recall date in compulink
We would love to have weave update compulink recall date.
4 votes -
daily payment printed report
At the end of the day if we could print a report on what payments were taken through weave so that we have a paper trail nightly. right now we always have to go to app and look. Thank you
Julie1 vote -
Appointment Request Notifications On Cellphone App
I think there should be a way that Weave can notify offices of appointment requests other than just when you log into the desktop app because if a patient requests an appointment over the weekend for a Monday morning appointment, the office would not get that request until arriving back in the office Monday morning. If the actual cellphone app could get a notification that would be super helpful!
1 vote -
Payment Input
Hello i thik there should be some type of way that you can input what a patent paid for when they check out
1 vote -
Messenger App
I was informed by our IT company that Dentrix/Henry Schein aka the Evil Empire is going to no longer support their in app Dental Link messenger. Please consider offering a way using your messenger on workstations that don't have phones associated with them. Thank you!
1 vote -
Payment User IDs
When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.
2 votes -
Mobile App User History in Admin
It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!
2 votes
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