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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Appointment Request Notifications On Cellphone App

    I think there should be a way that Weave can notify offices of appointment requests other than just when you log into the desktop app because if a patient requests an appointment over the weekend for a Monday morning appointment, the office would not get that request until arriving back in the office Monday morning. If the actual cellphone app could get a notification that would be super helpful!

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
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  2. Payment Input

    Hello i thik there should be some type of way that you can input what a patent paid for when they check out

    1 vote
    0 comments  ·  Payments  ·  Admin →
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  3. Messenger App

    I was informed by our IT company that Dentrix/Henry Schein aka the Evil Empire is going to no longer support their in app Dental Link messenger. Please consider offering a way using your messenger on workstations that don't have phones associated with them. Thank you!

    1 vote
    0 comments  ·  Chat  ·  Admin →
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  4. Payment User IDs

    When making a transaction, the employee User ID needs to be visible so I know which member of staff completed each transaction.

    2 votes
    0 comments  ·  Payments  ·  Admin →
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  5. Mobile App User History in Admin

    It would be most beneficial if the call records from mobile app users would show in the admin portal by their individual user name as opposed to "unknown". Just spent part of my morning chatting with two separate reps and was given two different answers/explanations. When I make calls from my mobile app, it shows under my user, but the same is not true for one of our remote employees. Troubleshooting did not resolve, and I'm told this is with development team. Would be an appreciated update!

    2 votes
    0 comments  ·  Phones  ·  Admin →
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  6. Billing Ideas

    It would be really nice if when payments come in they would be different colors if they are paid in office or paid via text. Or even have two different areas for those payments to keep them separated more easily since they are different fees.

    Also, It would be nice to have a place to mark that it was posted on the actual app and not just in the Admin Portal. The Admin portal is nice for End of month, but it would be nice to have it on the app for a daily check for staff not just managers/owners.

    3 votes
    1 comment  ·  Payments  ·  Admin →
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  7. easy button for Forms right on app

    I think on the text messages that there should be a button that can be clicked to send forms via text and it will create a link for the patient to click on from that text message. And also give an option what for to send. It would make thins a lot easier doing it right from the weave app instead of going into the portal just to send.

    3 votes
    0 comments  ·  Forms  ·  Admin →
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  8. Sync time stamp

    We need a time stamp to show last sync date and time. The previous company we used for reminders - SolutionReach - had this feature. With Weave, we have to wait and discover that messages are being sent out and there's been a few time where it wasn't working for weeks and it took us a week to even realize!

    7 votes
    2 comments  ·  Data Sync  ·  Admin →
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  9. Reports

    The ability to have a report of how a patient confirms email vs. text. So you can determine which method is most effective.

    The ability to see how a specific patient confirms. and an expanded "positive" response list to confirm such as "Yes, I will make it."

    2 votes
    0 comments  ·  Analytics  ·  Admin →
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  10. Cancel Confirmation for the day.

    Ok, I would like to suggest that we are able to go into the schedule in Weave for a specific day and select a specific provider and then click a button that says not to confirm that days appointments. This is great for when a provider need to reschedule the day due to vacations etc.

    2 votes
    0 comments  ·  Schedule  ·  Admin →
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  11. Improvement recommendation

    We are a veterinary hospital. Birthday under client should be the pet's birthday or get rid of the line completely. The birthday is confusing it is always the current date for every client/pateint.

    2 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
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  12. Quickfill add on

    Hello,

    This is the front desk at Chicago Dental 312 and I have a few idea to add tags to quickfill so we can have patients grouped by dentist.

    Thank you

    1 vote
    Request Received  ·  0 comments  ·  Lists  ·  Admin →
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  13. Emails to inform us of problems with Weave

    I would love to see an email go out to our office when you are experiencing problems and when you expect the problem to be resolved. I waited on hold for 56 mins today for someone to tell me that you are all aware. I am currently on hold again to speak with someone else about the matter. This is taking away value time from me serving our patients.

    3 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  14. Cornerstone Integration Gripes

    Cornerstone integration gripes:
    -Unable to use the reminder feature as Weave is unable to filter by type of appointment in Cornerstone to send reminders to.
    -Unable to use the ‘save the date’ feature for same reason.
    -Unable to use the missed call text alert as Weave is unable to filter which lines this applies to. There are two lines that are strictly VM lines that we do not want to sent this text to.

    If at all possible to fix in the near future would be greatly appreciated!

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  15. Follow up customization phone call

    Follow up customization phone call once we begin utilizing the phone system as their are many detailed customizations that are not addressed in the initial phone call and are unable to be manually changed in the admin portal.

    2 votes
    0 comments  ·  Phones  ·  Admin →
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  16. toggling between locations

    Managing multiple locations via the desktop app is not an efficient process. It would be a great feature to be able to see all locations from one main dashboard. Then we could quickly see which locations have texts, calls, or voicemails that need to be followed up on. Toggling between locations can lead to a delay in response to a patient request or missing a patient interaction.

    1 vote
    1 comment  ·  Settings  ·  Admin →
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  17. Compulink Integration using wrong Patient ID

    When interfacing with Compulink software, the patient ID should be the patient account number, not the patient EHR number. You cannot perform a patient search using the EHR number. It is actually very difficult to find the patient EHR number as it is only accessible in the EXAM screen.

    2 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  18. Edit message template; Archive forms

    Forms...... I feel like this option wasn't beta tested that you just wanted to sell it and we will figure out issues later. All the problems that I am facing with are things that would of come out in a beta test. 1. The names are not appearing... 2. The message that appears when you are manual send the forms... is not typed correctly - so every time I sending it I have to correct it. There should be a way that we can create our own message that would populate properly every time. 3. There is no way to…

    1 vote
    0 comments  ·  Forms  ·  Admin →
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  19. app and CS recommendations

    When receiving an emergency message I used to be able to just click the link in the text message notification, now I have to call in and dial through to access the voicemail box, that should be put back the way it was.
    The Names at the top of the app should be able to have the font size changed to be able to see the full name as we have the location at the end of our name but you cannot see it because its too long.
    I'm sure this has been brought up before but the customer service…

    1 vote
    0 comments  ·  Settings  ·  Admin →
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  20. I need a rep to call me

    I need better service.
    1) There is known problem using the app to call out and NO ONE has alerted us. Horrible service. I had to pester customer service to get an answer.
    2) The chat is very frustrating and time consuming. I want voice interaction.
    3) I want my account rep to call me. CALL ME. No chats. No emails.

    At the end of the day, there are several disappointments with your service. I would like to discuss what I need from you.

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?
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