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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. appt reminder for unique appointment

    We have one appointment each day that requires a unique appointment reminder. The patient needs to arrive 1hr 10 mins earlier than the actual time. We have tried to create our own reminder with the advanced filters however there are so many combinations for this appointment the list in the advanced filters has 100+ appointments and we are constantly adding more. Is is possible for weave to use just 3 characters in the appointment descriptor line versus the whole line when sending out a appointment reminder? We can identify our unique appointment with a certain code at the beginning of…

    6 votes
    0 comments  ·  Schedule  ·  Admin →
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  2. notifications apple watch broken

    This week the notifications on my apple phone and watch are no longer showing up. Notifications are all turned on in settings. For the last year it worked fine. Please fix this I use the watch notifications all the time.

    2 votes
    0 comments  ·  Chat  ·  Admin →
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  3. Patient list filters

    1. When using the analytics list of overdue patients I apply a filter to separate Perio from Prophy patients. When I go into a patients profile to leave a contact note then go back to the list the filter is no longer applied. I have to then reapply the filter to continue working. Also if I am using a list and go to a patient's profile, when I go back to the list it has gone back to the beginning of the list. Very inconvenient to have to scroll through to the point in the list I was working from.
    3 votes
    0 comments  ·  Analytics  ·  Admin →
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  4. Appointment Length Reminder Option

    I would like there to be an option for automated appointment confirmation texts to include the length of the appointment, not just the start time. Many patients forget that part.

    2 votes
    0 comments  ·  Text Messaging  ·  Admin →
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  5. Order of completed lists

    In the Lists, Follow-Ups section, the completed tasks should be shown in descending order (most recent at top) instead of ascending order (oldest first). That way I can quickly check the most recent completed follow ups quickly instead of scrolling all the way to the bottom

    1 vote
    0 comments  ·  Lists  ·  Admin →
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  6. Cancelled appointment / unsubscribe

    When a patient to an office cancels their appointment ("cancel" is also a trigger to unsubscribe), that patient is then unsubscribed to all messages from that office. It seems odd to cut off all communication with an office if the patient just simply cannot make that appointment. The patient would then have to call in and reschedule and the office will inevitably call Weave to get that patient back for sms communication. We've created our own call volume on this.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
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  7. automatic form update

    Have forms automatically upload into Dentrix.

    1 vote
    0 comments  ·  Forms  ·  Admin →
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  8. Schedule View

    We really like the schedule view in the mobile app. We could like to be able to see that view in the desktop app as well.

    2 votes
    0 comments  ·  Schedule  ·  Admin →
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  9. a week in advance message queue

    Message Queue should show who will be receiving messages a week in advance besides the current week and past week.

    2 votes
    Started  ·  0 comments  ·  Analytics  ·  Admin →
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  10. Completed Follow up Sort order latest to oldest

    Competed follow ups should be sorted latest first. Right now I have to scroll through hundreds to see what was recently completed

    4 votes
    1 comment  ·  Lists  ·  Admin →
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  11. see missed call by call group

    for a practice with more then one dept (call group) if can add a option my missed calls to see what dept. missed the call for the right dept to return the call
    and for management can keep track

    2 votes
    0 comments  ·  Analytics  ·  Admin →
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  12. Account ID/UNIQUE ID

    Why is there no ability to add an account number to a custom contact?

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
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  13. Credit Card Posting

    I would like to be able to intergrate running payments directly into our patients ledgers, we had the software capabilities with our old merchant services TSYS and since switching to Weave we have to manually go in and post the payment to the patient ledger now.

    2 votes
    1 comment  ·  Payments  ·  Admin →
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  14. Export CSV or Excel file from weave client database

    Currently, we can import CSV from practice software and upload it to Weave. I would like to have option to export CSV file or Excel file from Weave (client database). Thank you.

    3 votes
    0 comments  ·  Contacts / Patients  ·  Admin →
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  15. Weave Help Callback not working

    I called into support multiple times over the last 2 weeks. When I call in directly, I can press the button for a call back. But if I'm transferred to a special line, and then try to do the call-back, it won't accept an inputted number rather than "the number I called [transfered]" from.

    1 vote
    0 comments  ·  Phones  ·  Admin →
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  16. Shortening online forms

    Our weave forms print out super long. Is there anyway to make our side of the form in a smaller font to minimize the paper amout? Right now we have to download, edit, change font and it takes it from 7 pg to 4. But our regular paper form in the office is 1 pg front/back. We don't like killing trees!!!

    1 vote
    0 comments  ·  Forms  ·  Admin →
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  17. Resync button on server

    I have to call and an hour or more on the phone every month to fix our eyewear notifications. Each time the initial support person researches the problem. After a while, they say they can't do anything, and pass it on to a higher tech. EVERY time that tech says they are resyncing Weave on our server. Why don't you create a button that can be on our server desktop that I can click to re-sync it? I would save you a whole lot of time, as well as me.

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
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  18. Incorrect payment fix

    If a payment was collected on the wrong patient by mistake, there is no way to correct this.

    2 votes
    0 comments  ·  Payments  ·  Admin →
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  19. Team Chat: Multiple Chat Windows

    I think it would be helpful if there was an option to have multiple windows open at a time. For example, I'd like to be able to keep my team chat open while also having a client conversation in a separate window, rather than having to switch back and forth within the desktop app.

    2 votes
    Added to Backlog  ·  0 comments  ·  Chat  ·  Admin →
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  20. Weave payments

    1: online payments through our website
    2: Ability to refund a patient without having to charge their card first
    3. batch card machine payments at the end of day
    4. auto record card machine payments on website

    2 votes
    1 comment  ·  Payments  ·  Admin →
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